Sugarcoat Nail Lounge
💅 Beauty & Spa · Bronx
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff displayed racist behavior and the facility was not clean.
Customer waited one hour for a pedicure without being serviced.
Customer waited three hours for service while staff ignored them.
Staff member was distracted by phone and provided poor nail service.
poor quality of eyebrow and eyelash services provided
Business reply on Google
Hi, we’re really sorry you had a bad experience. However, we believe there may be some confusion, as this Sugarcoat location does not offer eyebrow or eyelash services. We want to be fair and transparent, so if this review was meant for a different business, we kindly ask that you update or remove it. Thank you for understanding.
Staff provided poor service, ignored instructions, and caused physical discomfort.
Staff exhibited unprofessional behavior, discrimination, and poor service standards.
Technician caused skin injury and performed poor quality nail painting.
Staff were unprofessional, inattentive, and uninviting during the service.
Staff was unprofessional and made rude comments about the customer
The customer received poor quality nails that cracked shortly after service.
Nails were uneven, styled incorrectly, and service was unprofessional.
unprofessional staff behavior and issues with overcharging
Nail gems fell off quickly and service was rushed
Staff provided incorrect information regarding the final walk-in time.
Staff exhibits rude behavior and discriminatory practices toward customers.
Business reply on Google
Thank you for bringing your concerns to our attention. We appreciate your feedback and take all concerns very seriously. We understand that in this industry, there may be salons that do discriminate but Sugarcoat Nail Lounge makes it a mission to differentiate ourselves from these salons. We make sure to have employees of all different backgrounds to serve customers of all backgrounds as well. We go the extra mile to make sure everyone feels comfortable when they step into our establishment. For the past few months, we have had the luxury to hire a receptionist to receive clients as they walk in so that no one goes unattended. All in all, we are willing to make yo You can always reach out to us through our email which is on our website sugarcoatnaillounge.com
Staff ignored customer and caused an hour long wait.