Sun Devil Auto
🚗 Auto & Repair · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The quoted labor cost was significantly higher than the advertised price.
Business reply on Google
We apologize for your unsatisfactory experience. Our pricing is based on standard rates, but we understand each situation is unique. We aim to provide fair pricing and excellent service. If you have further concerns, please contact us at [email protected] or 877-201-6586 to discuss.
Repair costs significantly exceeded the previously agreed upon estimate
Business reply on Google
Hello Megan, we are disappointed to hear about this experience you had. We strive to provide the best services and excellent customer support. If you would like to contact us directly in regard to this matter, please email us at [email protected] or you can call us at 877-201-6586.
The business quoted excessive prices and required a liability waiver.
Business reply on Google
It's regrettable to hear about your experience. We strive to provide fair pricing for our services. Please feel free to reach out to us at 877-201-6586, or email us at [email protected], to discuss this further.
Technicians provided dishonest repair recommendations and caused an oil leak.
Business reply on Google
Thank you for sharing your experience with us. If you are open to discussing the matter further, we would appreciate the opportunity to speak with you directly. Please feel free to reach out to us at [email protected] or call us at 877-201-6586.
Overcharged for services and provided inaccurate repair quotes
Business reply on Google
We understand your disappointment with the pricing and service experience. Your concerns about the charges and quotes are important to us. Our team is dedicated to providing exceptional customer experiences, and we value your feedback. We would be grateful for the opportunity to address your concerns directly. We have sent you an email regarding this matter, as we are eager to further discuss it.
Long wait times and rude staff caused service to be cancelled.
Business reply on Google
We are sorry to hear about the extended wait time that resulted in no services being performed. We take your concerns seriously and appreciate you bringing this to our attention. Our goal is to provide efficient service, in a timely manner. If you would like to contact us directly, please reach out to us at 877-201-6586, or email us at [email protected].
Customer disputes high labor costs for suspension installation.
Business reply on Google
Hello Audeay, we are disappointed to hear about your experience. We strive to provide the highest quality services at the most affordable rates. If you would like to contact us directly, please email us at [email protected] or you can call us at 877-201-6586.
The business attempted to charge for unnecessary repairs.
Business reply on Google
Thank you for sharing your concerns. We take all feedback seriously and would like to address this issue. We understand your frustration regarding the AC leak diagnosis and the associated cost. Our goal is to provide accurate and fair service to all our customers.
The business allegedly stole personal property from the customer's vehicle twice.
Business reply on Google
We are sorry to hear about your experience, Selene. The safety of our customers and their property is of the utmost importance to us. To speak with us directly regarding your visit, please reach out to us at 877-201-6586, or email us at [email protected]. We will be happy to assist your further.
Unauthorized charges and poor mechanical work resulting in oil leaks.
Business reply on Google
We apologize for your negative experience at our store. Our team strives to provide exceptional service, and we take customer feedback seriously. We would appreciate the opportunity to address your concerns directly. Please contact us at [email protected] or 877-201-6586 as we would like to discuss this matter further.
Poor communication, excessive diagnostic time, and unsafe vehicle maintenance practices.
Business reply on Google
We value your input and apologize for the experience you had at our Sun Devil Auto location. We will address the issues you mentioned and work to improve our communication and service. Thank you for bringing this to our attention.
Mechanic attempted to charge for unnecessary tire replacement and alignment services.
Business reply on Google
We are sorry to hear about your experience at our shop. We take customer feedback seriously and will address this issue with our team. Please contact us at [email protected] so we can discuss this further.
The shop attempted to charge for unnecessary and fraudulent vehicle repairs.
Business reply on Google
We understand the frustration from your experience, Magdalena. We take customer feedback seriously and would like to investigate this matter further. Please contact us at [email protected] so we can address your concerns.
The business failed to perform a paid vehicle alignment service.
Business reply on Google
Hello Permina, we are disappointed to hear about the inconvenience you experienced. We strive to provide quality service at a fair price. We appreciate your feedback and will take it into consideration for future improvements. If you would like to contact us directly, please email us at [email protected]. Thank you.
Mechanic damaged temperature sensor during starter replacement and refused free repair.
Customer was overcharged for diagnostics and received poor service from staff.
Business reply on Google
Thank you for taking the time to leave a review and express your concern regarding your experience at our business. We apologize that your experience fell short of your expectations and we appreciate your feedback.
customer overcharged for labor and experienced vehicle issues after service
Business reply on Google
Thank you for leaving feedback, Regina. We're sorry to hear that you were disappointed regarding the cost of your recent service. Moreover, each vehicle that leaves our service center with a guarantee in writing which means, should you experience any issues with your vehicle, we ask that you return so that we may make things right. Our Store Manager would like to speak with you about the issues you reported. Please expect a call. Thank you.
Poor customer service and lack of integrated computer systems between locations.
Business reply on Google
Richard, your review is very concerning to us and we would like to understand a bit more about your experience. Based on the details of your review, it sounds like you may be one of our valued fleet customers. We would like an opportunity to discuss your concerns and ask that you reach out to your fleet representative or our Customer Service Department at 480.751.6401. Thank you.
unauthorized vehicle modifications and poor communication regarding service completion
Business reply on Google
Artavia, we rely on feedback from our customers to help improve our operations to better everyone’s experience. We’d like to know what we could have done to make your visit worthy of 5-stars. We encourage you to provide additional feedback or contact the service center at your convenience.
Shop misdiagnosed engine failure leading to unnecessary and expensive repairs.
Business reply on Google
Mayra, your review is very concerning to us and we would like to understand a bit more about your experience. We ask that you contact our Customer Service Department at 480.751.6401 at your convenience. Thank you.