Sun Express Auto Repair & Body
🚗 Auto & Repair · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Repeated engine light issues and unprofessional behavior from the owner.
The business is accused of fraudulent repair practices.
mechanics failed to repair vehicle after multiple expensive and unnecessary parts…
Repeated scheduling failures and unprofessional staff behavior caused significant…
Poor repair quality, missing parts, and unresponsive customer service.
inconsistent pricing and failure to repair the vehicle air conditioning
Business reply on Google
We're sorry to hear about your experience. It is our policy to not charge a customer for the same issue or if we haven't fixed it. Any customer can vouch for this so please call us at 469-522-0520 or visit our location so we can make things right for you. Estimates can have variation depending on the market. Availability and prices change so we try to quote our customers considering all factors. If something happens, we try to match the original estimate the best we can. Also, our employees took that as a compliment, but we still find the comment inappropriate in this setting. Thank you
Staff failed to honor appointment and argued in front of customer.
Business reply on Google
We're sorry to hear about your experience. Our technician suddenly called off so we were not able to service you. Since you were the first appointment, we were not able to notify you as we found out when you arrived. We explained and apologized for the inconvenience at the time, but we will apologize once again. As for our workers arguing, we are not sure what you are talking about. Feel free to contact us to see if there's anything we can do to help your experience. Thank you.
Customer waited two hours for a reservation without receiving service.
Vehicle repair was ineffective and resulted in further damage.
Excessive wait time for simple vehicle maintenance despite having an appointment.
Inaccurate wheel alignment service and unnecessary repair recommendations.
Technician attempted to steal items from the vehicle dashboard.
Staff were disrespectful and rude to the customer.