Sunday Nail Lounge
💅 Beauty & Spa · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent service quality, poor communication, and refusal of appointment due to…
Business reply on Google
Hi Katie, Thank you for taking the time to share your experience. We're genuinely sorry to hear that we didn't meet your expectations, and we appreciate your feedback. We do want to kindly clarify a couple of things to ensure there's no misunderstanding. On the day of your appointment, there were actually four technicians actively working with other clients when you arrived, and we did our best to accommodate you despite the scheduling conflict. While we do have a 10-minute grace period, we understand how frustrating it can be to miss an appointment, and we sincerely apologize if the situation was upsetting. We simply asked if you'd be willing to wait, and we're sorry if that didn't come across as accommodating. Additionally, we'd like to address the concern about tipping. We want to be very clear — we do not shame anyone for how they choose to tip, whether it's cash, card, or no tip at all. Our goal has always been to make every guest feel comfortable and valued, regardless of payment method. We're truly sorry if anything came across differently, and we'll continue to ensure that our team maintains a welcoming environment for everyone. We understand that not every experience is pe
Nail technician caused pain and applied poor quality polish.
Business reply on Google
Hi Mari, we are deeply sorry to hear about your recent experience and truly appreciate you sharing your concerns with us. This is not the level of service we strive to provide, especially to a valued client like who has been with the salon for years. Your comfort and satisfaction are incredibly important to us, and we regret that we fell short this time. We will address this matter with our team to ensure such issues are avoided in the future. We’d love the opportunity to make it right. Please reach out to us directly at [email protected] so we can discuss how to improve your experience and restore your trust in us. Thank you for bringing this to our attention, and we hope to have the chance to serve you better.
business failed to provide promised refund for incomplete manicure service
Business reply on Google
Dear Fannie, Your refund was processed late since we did not receive a response from you. I'd like to apologize once again for what you experienced which was not up to par with our standards for our technicians. She was notified of the unacceptable behavior and we had higher expectations for someone that has been there for so long. We are truly embarrassed & would still like to offer you a manicure free of charge if you ever change your mind. The ladies do not know refunds are possible on Venmo so I’m not sure who told you that. Please understand it's challenging to offer a refund when the service has already been delivered, although a partial refund was given for the polish you did not receive which was more than half of the price of the manicure. Since you have brought this to our attention, we have implemented a quality check for all of our technicians after each service and are committed to improving and growing as a business.
Technician caused injury and performed incomplete pedicure service.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Poor quality manicure and pedicure resulted in cuts and peeling polish.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Technician used improper tools and caused physical pain during manicure
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Nails were unevenly shaped, poorly filed, and contained unwanted glitter.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
The business overbooked the appointment and requested a later arrival time.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
Technician provided poor nail removal and neglected the customer for others.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Chrome nail polish chipped one day after application.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Dip nails fell off within one day of application.
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Staff member was rude and hung up during an appointment inquiry.
Business reply on Google
Wonderful. I am smiling reading your feedback. Customers’ satisfaction is the energy for us to work better. Love to have you back soon.
customer experienced racial discrimination from staff members
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Poor service quality, unprofessional staff behavior, and unsanitary facility conditions.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
The manicure was poorly executed with uneven polish and rough edges.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Customer experienced discriminatory service and poor appointment management
Staff provided poor customer service and refused immediate service.
Customer experienced excessive wait times and repeated scheduling failures.
Staff was unprofessional, distracted, and attempted to overcharge for services.
Poor manicure quality and unsatisfactory service despite high prices.