Super 8 by Wyndham Austin North/University Area

Unsanitary room conditions, safety hazards, and poor reservation management.

Staff member exhibits rude and disrespectful behavior toward guests.

Hotel policy prohibits cats despite advertising as animal friendly.

Discriminatory deposit policy, poor room maintenance, and hazardous elevator conditions.

The hot tub was non-functional and breakfast options were very limited.

room had foul odor and mold with poor breakfast and service

The hotel staff member was rude and unprofessional to the guest.

Staff provided poor service and made the family feel uncomfortable.

Hotel failed to honor reservation and charged customer for no service.

Unprofessional staff, broken room door, and lack of security.

Room was dirty with non-functional appliances and unpleasant odors.

Hotel has pest infestations, safety concerns, and poor facility maintenance.

Theft occurred in the hotel room while the guest was sleeping.

broken refrigerator, poor housekeeping, and unhelpful front desk staff

Manager discriminated against guest with service animal and provided filthy room

Hotel hallways were hot, smelled of marijuana, and had security concerns.

Hotel room was dirty with mold and security concerns.

The hotel room was infested with bed bugs.

Non-functional shower and unsanitary toilet conditions in hotel room.

The hotel room was dirty with stained bathroom and unclean sheets.