Super 8 by Wyndham Charlotte University
🏨 Hotels & Travel · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Illegal activity on premises and poor room quality
The hotel was unsanitary and had an unsafe environment.
Business reply on Google
Dear Caitlin Elmore, We are deeply troubled to read about the conditions you encountered upon arrival, and we offer our sincerest apologies for this unacceptable experience. A clean, safe, and comfortable environment is our highest priority, and your feedback helps us address these serious concerns immediately. We hope you will consider giving us another chance in the future to provide the secure, immaculate stay you deserve. Sincerely, Mary Guest Relation Manager.
Hotel smelled of marijuana and staff provided poor customer service.
Business reply on Google
Dear Zuhayer Syed, We are incredibly sorry that the pervasive odors, unhelpful service, and a frustratingly slow cancellation process ruined your stay. Your detailed feedback is essential as we address these property conditions and refine our guest support. We hope to welcome you back for a seamless, vastly improved experience. Sincerely, Mary Guest Relation Manager.
Hotel safety concerns, property damage, and unauthorized billing charges.
Business reply on Google
Dear Victoria Kuduk, We are deeply sorry to hear about this distressing experience. Concerns involving guest safety, cleanliness, communication, and service are taken very seriously, and we understand how upsetting these events must have been. Your feedback is invaluable in helping us identify areas that require immediate attention and improvement. We appreciate you sharing your experience and hope you will consider giving us another opportunity to provide the safe and comfortable stay you expected. Sincerely, Mary Guest Relation Manager.
Unsafe environment, broken room amenities, and lack of staff assistance.
Business reply on Google
Hello Cindy N, Thank you for sharing your feedback with us! We sincerely apologize for the safety concerns and maintenance issues you encountered, as it is our goal to provide a secure and functional environment for all our guests. We truly regret that our team did not provide a proactive solution regarding your room condition and appliances during your stay. Your detailed comments have been shared with our leadership to ensure these service and facility standards are addressed immediately. Sincerely, Mary Guest Relation Manager.
Hotel room was dirty, had broken locks, and brown tap water.
Business reply on Google
Hello Natalie Dot, Thank you for sharing your feedback with us. We are deeply sorry for the unacceptable conditions you encountered, from being assigned an unmade room to the safety concerns regarding the door lock and the discolored water. This experience does not reflect our commitment to cleanliness or guest safety, and we have alerted our housekeeping and maintenance leadership to address these failures immediately. We truly regret that we let you down and appreciate you bringing these serious issues to our attention so we can ensure they are corrected for all future guests. Sincerely, Mary Guest Relation Manager.
Staff member allegedly processed unauthorized duplicate charges on customer card
Business reply on Google
Hello SD, Thank you for sharing your feedback with us. We are deeply concerned to hear about your experience at our front desk and take all allegations of financial discrepancies and poor service with the utmost seriousness. Our management team is launching an immediate internal investigation into this transaction and the staff behavior described to ensure our standards of integrity are upheld. Sincerely, Mary Guest Relation Manager.
The hotel charges an excessive fee for early check-in.
Business reply on Google
Dear Tj Meek, Thank you for sharing your feedback with us regarding our early check-in fees. We apologize for your frustration and would like to clarify that these standard fees are part of our official policy to cover the additional staffing and maintenance required to have rooms ready ahead of our guaranteed check-in time. We value your input as we review our pricing to remain competitive, and we hope you'll reconsider staying with us in the future for a better experience. Sincerely, Mary Guest Relation Manager.
Unsanitary room conditions and failure to process promised refund.
Business reply on Google
Hello Chris Sligh, Thank you for sharing your feedback with us! We sincerely apologize for the distressing experience regarding the room odor and the billing error that occurred after you were promised no charge. We are taking immediate action to address these cleanliness issues and are processing your refund now to rectify this mistake and restore your trust in our service. Sincerely, Mary Guest Relation Manager.
The hotel room was dirty, poorly maintained, and lacked basic cleanliness.
Business reply on Google
Hello Kayla Ofeldt, Thank you for sharing your feedback with us. We’re truly sorry to hear about the numerous issues you experienced during your stay. Cleanliness, comfort, and accurate representation are top priorities for us, and it’s clear we fell short. Your comments have been shared with our management and housekeeping teams for immediate review. We appreciate you bringing these concerns to our attention so we can make the necessary improvements. We hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Mary Guest Relation Manager.
hotel canceled reservation and charged unauthorized no-show fee
Business reply on Google
Dear Reyhan, Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you encountered with your reservation and payment. We understand how upsetting the situation must have been, especially after arriving and expecting a smooth check-in. Your concerns regarding the “no show” charge and communication issues have been escalated to our management team for review. We appreciate you bringing this to our attention, as it helps us improve our booking and guest service processes. We regret any inconvenience caused and are committed to ensuring this does not happen in the future. We hope to have the opportunity to restore your trust during a future stay. Sincerely, Mary Guest Relation Manager.
Hotel has strong odors and poor facility maintenance.
Business reply on Google
Dear Ranaemay75, Thank you for sharing your feedback with us! We’re very sorry to hear about the safety and cleanliness issues you experienced during your stay. Your comments are important and will be addressed with our team to improve the overall guest experience. We appreciate your input and will work toward making necessary improvements. Sincerely, Mary Guest Relation Manager.
Hotel room smelled of marijuana and was dusty with missing furniture.
Unprofessional front desk staff and poor room conditions compared to photos.
Business reply on Google
Dear Alpha Plumbing, Thank you for sharing your feedback with us. We’re sorry to hear about your experience and regret that our service and facilities did not meet your expectations. Your comments will be reviewed with our team as we work to improve the guest experience. Sincerely, Mary Guest Relation Manager.
hotel rooms were dirty and the property condition was misleading
Hotel room had moldy curtains and poor quality breakfast food.
Business reply on Google
Dear Sina, Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.
Staff were unhelpful and the customer was unfairly trespassed.
Business reply on Google
Dear Darius, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.
hotel has bed bugs and poor customer service
Business reply on Google
Dear Reese, Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.
Vehicle break-in occurred on hotel property with no staff assistance
Business reply on Google
Yorleny, We are sorry to hear about the situation that took place with your vehicle, but we have no evidence that this took place on our property.
Unsanitary room conditions, broken fixtures, and security concerns regarding door locks.
Business reply on Google
Dear Edson, Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.