Super Eagle Auto Care
🚗 Auto & Repair · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle remains non-functional after three failed repair attempts.
Mechanics failed to diagnose and repair the vehicle electrical issue.
business uses deceptive upselling tactics to inflate customer repair costs
Customer charged excessive labor hours for a simple coolant hose repair.
shop refuses to provide price quotes for basic vehicle maintenance
Improper transmission service caused damage to the vehicle
The business is accused of being deceptive.
Incorrect brake repair and poor communication regarding vehicle status
The auto shop damaged the customer's bumper during service.
repeated failed repairs and poor diagnostic service
Business reply on Google
Thank you for sharing your experience. We understand how frustrating it can be to deal with a persistent noise — especially one that proves difficult to identify. Rattles and intermittent sounds are among the trickiest issues to pinpoint, which is why we always aim to take a thorough approach and avoid making unnecessary repairs until we’re confident we’ve found the true source. In your case, we’re glad we were ultimately able to locate the misinstalled exhaust hanger that was causing the issue. While the root cause was not from our work, we know it’s our responsibility to get to the bottom of any concern once the vehicle is in our care. Our team of skilled technicians takes great pride in their work, and we stand behind every repair with a 3-year / 35,000-mile nationwide warranty. We’re committed to providing reliable, honest service to every customer who walks through our doors, and we’re always working to improve based on experiences like yours. We appreciate your patience through the process and look forward to the opportunity to serve you and the community with any future vehicle needs — big or small.
Customer charged for ineffective repairs and redundant service fees.
The business failed to return promised follow-up calls regarding car repairs.
Mechanic falsely claimed a functional serpentine belt needed replacement.
Business reply on Google
Mr James, Please email me directly at [email protected]. I do not have the name listed in our system. Can you please send me the Repair Order number for your vehicle so that I can investigate this matter. I assure you that I do not tolerate dishonest practices and will take appropriate action to prevent even the appearance of dishonesty. As you know, it takes years to build trust and one moment to destroy all that was built. Thank you for giving Super Eagle Auto the opportunity to regain your trust.
excessive wait time and lack of follow up on warranty claim
Business reply on Google
Hi Mark, We sincerely apologize for the extended wait time and lack of follow-up on your warranty claim. This is not the level of service we aim for. We appreciate your feedback and will work to improve in these areas. Thank you for bringing it to our attention.
Customer was overcharged and lied to about the service duration.
business failed to perform diagnostic or provide promised status updates
The business charged a higher price in person than quoted.
Shop performed unnecessary repairs and significantly overcharged for services.
Business reply on Google
lili xie, Thank you for your feedback. We value every clients experience with us and strive to improve our process to provide a great experience for everyone. We are unable to locate your records. Please contact me directly or send the invoice number to [email protected]. We look forward to hearing from you.
business charges for inspections they know will fail to upsell services
Excessive wait times despite having a scheduled appointment