SureStay Plus by Best Western Humble
🏨 Hotels & Travel · Humble
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The hotel room was infested with cockroaches.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, SureStay Plus by Best Western Humble
presence of roaches and snakes in the hotel
Business reply on Google
Dear Kelly Smith, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, KAMRUDDIN SAYANI GENERAL MANAGER SureStay Plus by Best Western Humble
inability to adjust room temperature and mandatory parking fees
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, KAMRUDDIN SAYANI GENERAL MANAGER SureStay Plus by Best Western Humble
Staff lied about room availability and were condescending to the guest.
Business reply on Google
Dear James Brown, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, KAMRUDDIN SAYANI GENERAL MANAGER SureStay Plus by Best Western Humble
unpleasant odors, uncomfortable bed, and safety concerns at the hotel
Business reply on Google
Dear D G, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, KAMRUDDIN SAYANI GENERAL MANAGER SureStay Plus by Best Western Humble
hotel room was unsanitary and caused insect bites
Business reply on Google
Dear Michael Laurence, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, KAMRUDDIN SAYANI GENERAL MANAGER SureStay Plus by Best Western Humble
The hotel room was infested with bed bugs.
Business reply on Google
Dear Ariana, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, KAMRUDDIN SAYANI GENERAL MANAGER SureStay Plus by Best Western Humble
The hotel double charged for a pre-paid room reservation.
Business reply on Google
Dear Tentime world champion, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, KAMRUDDIN SAYANI GENERAL MANAGER SureStay Plus by Best Western Humble
The hotel mattress was extremely hard and uncomfortable.
Business reply on Google
Dear Cheri Ann, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2819739951. Sincerely, KAMRUDDIN SAYANI GENERAL MANAGER SureStay Plus by Best Western Humble
Multiple vehicle break-ins occurred in the hotel parking lot.
Business reply on Google
Dear Ian Trevino, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Just to clarify you bring your vehicle at your risk not anyone else just like you go to any hotel or store if that happens in there parking lot they will tell you same thing I take my vehicle any where it's my responsibility not the store or businesses responsibility. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus by Best Western Humble
The hotel doubled the price upon arrival after quoting a lower rate.
Rude staff, uncomfortable beds, noisy room, and poor quality breakfast.
Hotel downgraded room type after customer provided required cash deposit
Business reply on Google
Miss Lucero, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
unexpected cash deposit requirement and unreliable hotel wifi connectivity
Business reply on Google
Mr. Mclntyre, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, ASHESH SHAH GENERAL MANAGER SureStay Plus Hotel by Best Western Humble
Staff failed to honor the requested late check-out agreement.