SureStay Plus by Best Western San Jose Central City
🏨 Hotels & Travel · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff allegedly stole customer identity and credit card information.
Lack of parking, unresponsive staff, noise issues, and poor room maintenance.
Room has unpleasant odors, broken lighting, and dirty bathroom tiles.
Business reply on Google
Dear Isabel, Thank you for your response and we apologize that your stay didn't go as expected at our hotel. Sincerely Mihir Desai
Excessive noise from neighbors and poor room cleanliness and maintenance.
The room door card reader was malfunctioning throughout the stay.
Business reply on Google
Dear Ceja, Thank you for your feedback. We apologize for the inconvenience you have had during your stay. Sincerely, Mihir Desai General Manager
The hotel room was infested with cockroaches.
Business reply on Google
Thank you!
Long check-in wait and non-functional jet tub in room.
Business reply on Google
Dear Marie, Thank you for your feedback! Apologize for our hotel room not meeting your expectations. We would love if you give us another chance to correct our mistake. Please reach out to me for if we can provide you any help with to make things right. Sincerely, Mihir Desai General Manager [email protected]
The hotel caused sleep disturbances, phone issues, and double parking charges.
The hotel room was unclean and lacked basic amenities.
The hotel room was dirty and lacked basic amenities.
The hotel room had ants and a swampy odor with dirty pool.
Business reply on Google
Dear Guest, We apologize for the inconvenience you have had during your stay. Regards, Mihir Desai General Manager
Front desk staff failed to provide assistance or fulfill basic requests.
Business reply on Google
Dear Guest, Thank you for staying with us and We apologize for the inconvenience you have had during your stay. Sincerely, Mihir Desai General Manager
Unsanitary room conditions and serious security concerns regarding unauthorized room…
Business reply on Google
Dear Maria, We apologize for the inconvenience you had during your stay. This is unusual to happen at our property but we will consider your review and we will try our best to rectify the problems which you have mentioned. Regards, Mihir Desai General Manager
Poor soundproofing and unprofessional staff refused to resolve room noise issues.
Business reply on Google
Dear Lilit Knyazyan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4082796600. Sincerely, Mihir Desai General Manager SureStay Plus by Best Western San Jose Central City
Hotel improperly charges for service dogs and demands illegal documentation
Business reply on Google
Thank you.
The jacuzzi tub had black stains and mold present.
Business reply on Google
We apologize for inconvenience.
Hotel charged for a king bed but provided a smaller room.
Business reply on Google
Dear Alie, This isn't supposed to happen. We apologize for the inconvenience you had.
Presence of cockroaches and unauthorized double charges on credit card.
Business reply on Google
Kathrine, We apologize for the inconvenience but we have given full refund for your stay give it 3-4 business days to go back to your account. FYI if we were scamming people then we wouldn’t running big hotels like the one you stayed.
Homeless individual damaged vehicle and hotel staff failed to provide assistance
room had stains and excessive noise from neighboring guests
Business reply on Google
Good morning, Nate. Thank you for sharing your experience about your recent stay at our property. We are sincerely regret that we did not meet your expectations. We value your opinion and will use this information for a training opportunity to our staff. Again, we apologize for your inconvenience, we hope you still consider staying with us in the future. Best regards, Herman W. General Manager