Swedish Primary Care
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor refused to order routine blood work during annual physical exam
Business reply on Google
Hello. Our leadership takes all feedback very seriously. We have passed your message along to the appropriate department. If you would like to discuss your concerns further, please feel free to reach out to https://providence.org/feedback. Thank you. -Community Response Team
Medical negligence and poor continuity of care led to health decline.
Business reply on Google
This is never the type of feedback we like to receive, and we would like to learn more. Please email us at https://providence.org/feedback so we can make every effort to address your concerns. -Community Response Team
Difficulty getting a prescription filled after switching doctors
clinic failed to provide medication and compromised patient privacy
Receptionist refused appointment due to a twelve minute delay
Excessive hold times when calling the front desk.
excessive wait times, unprofessional staff, and incorrect insurance billing
Staff were rude and unprofessional toward patients waiting for lab services.
Business reply on Google
Hello Ms. Carlson, Thank you for your feedback. We’re sorry to hear you had a negative experience while in our care. Your account is troubling and does not reflect the high quality of care that we strive to provide each of our patients. We work hard to ensure every patient receives proper treatment and is treated with dignity and respect. We have shared your comments with our leadership team and we would like the opportunity to speak with you about your experience. Please consider sending us an email with details to the following email address: [email protected] so we can work with you to address your concerns.
Excessive wait times to schedule an appointment via phone
Business reply on Google
Hi Mr. Locker, I am sorry you experienced such a long wait time on our phone system recently. We’ve been working hard to try and alleviate long wait times and communicating with patients when there may be unforeseen delays. We regret that your experience did not meet your expectation. If you would like to address this further, please contact our Patient Experience Advocate team at [email protected]. Thank you.
Long wait times and failure to communicate test results
Patient was not informed that the follow-up appointment incurred additional costs.
Receptionist staff used rude and unprofessional language toward a patient.
Receptionist was rude after learning about patient's state assistance status.