Sweet Moment Nails & Lashes
💅 Beauty & Spa · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff members appear upset and refuse to perform nail services.
Nails broke quickly and the technician was rude.
Customer sustained bleeding cuts during a pedicure service.
rude staff, rushed service, physical injury risk, and inconsistent pricing
Management refuses to serve customers who visit other salons.
Poor quality nail work and unhelpful customer service policy
Technician caused a bleeding cut and failed to provide proper care.
Staff refused seating requests and provided poor quality nail services.
Staff were rude and the technician lacked professional pedicure skills.
Long wait time and poor customer service during appointment
The salon added unauthorized services and charged extra without customer consent.
Technician failed to correct thick, crooked, and lumpy nail application.
Business reply on Google
We truly appreciate your positive feedback! Our team works hard to create a stunning environment and deliver top-notch service for every client. Can't wait to have you back at our salon!
Gel nails began peeling within five days of application.
Customer received cuts and poor quality manicure application.
Business reply on Google
Please accept our apologies if you were not satisfied with the service we provided on your recent visit. Thank you for taking the time to provide feedback. The problem could have been fixed right away if you had notified us at the time of service. Please give us the opportunity to earn your business again and create an unforgettable impression. You are welcome to give us another chance if you wish to. Feel free to contact our manager with any questions.