Swift Movers LLC

Business reply on Google

We take legitimate customer concerns seriously, but we would like to clarify some important information for anyone reading this review. We do not have a record of providing moving services directly to the person posting this review. The move being referenced was arranged and paid for through a City-sponsored moving assistance program, not directly by the individual being moved. The $800 referenced was not a payment made to Swift Movers by the customer for insurance or damage coverage. The City determines the services and protection included under its contracted program. In this case, protective boxing for the television was recommended but declined, and the TV was transported unboxed. Unfortunately, it was damaged during transportation. We certainly regret that the television was damaged. However, accountability also means being transparent about what protection was and was not included. We cannot provide coverage that was not part of the City’s program or extend coverage to an unboxed television when the recommended protective packaging was declined. We’re a small, locally owned moving company, and we take our reputation and responsibilities seriously. We simply ask that reviews a

Business reply on Google

We are truly sorry to hear how upset you are about your experience, especially regarding the painting that holds such deep sentimental value. We understand that some items cannot simply be replaced, and we recognize the emotional impact this has had on you. As discussed during our conversations, we have taken your concerns seriously and have been working directly with you on a resolution. While moving and renovation projects can present challenges, our goal is always to handle every customer's belongings with care and professionalism. We appreciate the opportunity we had to speak with you personally and remain committed to resolving outstanding concerns through the appropriate channels. We wish you the very best moving forward.

Business reply on Google

Hello Mr. Tovar, We’re sorry to hear you were unhappy with your experience and appreciate you sharing your feedback. Your move on February 20, 2026 was booked under our Basic Move option, which is our most economical service level and includes only the state minimum released value coverage of $0.60 per pound per article. No additional valuation coverage or specialty packing materials — including a TV box designed for flat-screen televisions — were purchased for this move. During booking, when asked about televisions requiring a specialty box, you indicated that it was “a real small TV, it’ll be fine.” In addition, our automated pre-move message sent the day before your move also asks customers to confirm whether a TV box is needed so one can be provided if requested. Flat-screen televisions, including the Samsung AU8000 55-inch, are highly fragile items and require specialty boxing with internal structural support to help protect the screen from vibration or pressure during transit. When a TV box is not purchased, we cannot assume responsibility for internal panel damage. We did review your claim carefully, and our determination was based on the service level selected, the coverage

Business reply on Google

Thank you for your feedback. I’d like to clarify some key points about your experience. When booking the move, you were informed of a 12pm-2pm arrival window, meaning our movers could arrive anytime within that period, depending on the completion of the previous job. When you called during that window, our team was still in transit, and I communicated their expected arrival between 1:30-2pm, which was still within the original timeframe. I understand that you had specific scheduling needs, and I tried to accommodate them as much as possible. However, when it became clear that you required an exact arrival time and expressed concerns about even slight delays, it created a situation where flexibility and understanding were essential for both parties. We refused services because it became apparent that we would not be able to meet your expectations, and maintaining a safe and respectful environment for my team is a the foundation for safety of everyone involved. While we strive to meet all of our customers' needs, there are times when it’s clear that our services and expectations aren’t aligned. I’m sorry this was the case here, and I appreciate the opportunity to address your concern

Business reply on Google

Hello Mr. Packard, Thank you for bringing your concerns to our attention. We're genuinely sorry to hear about your experience, and we appreciate your feedback. Ensuring your satisfaction is our top priority. To better understand the situation and address any damages, we'll be sending you a claim form promptly. Your input is invaluable, and we're committed to making this right. Please don't hesitate to reach out via phone or email to discuss any further details. We look forward to the opportunity to rectify this and regain your trust.

Business reply on Google

If this review is true, we will make everything right. You may call us at 210-371-5766.

Business reply on Google

The only claim we had an opportunity to address was the cracked floor. We were not aware of other damages as they were not mention to us. We do offer 4 types of moving techniques that are tailored depending on the kind of move and we remained very transparent with our lability and insurance. We did deny the claim because there was nothing we could of done to prevent the damage if it was our movers. If the floor crack due to the weight of standard furniture, then its the integrity of the floor that failed and there is no way we could anticipate that (this is a highly unusual situation). We apologize for any failed expectations and thank you for giving us an opportunity to publicly address this situation for others may know when hiring movers.

Business reply on Google

Please give us a call at 210-371-5766 or email, [email protected]. We dont see your name on our records and have no way of reaching out to you.

Business reply on Google

We’re sorry to hear about your experience. In this case, we were not provided with the proper amount of packing supplies to ensure full protection of your items. Our team offered to supply the necessary boxes and moving pads, but none were purchased or provided. Additionally, since we did not drive or load the truck with proper packing materials—and were not involved in unloading—we unfortunately could not assume liability for damages that may have occurred during transit. We always aim to give our customers the best possible experience, and we appreciate the opportunity to clarify the situation.

Business reply on Google

Unfortunately we are not liable for items we unload from third party containers. We don't even offer additional insurance for this type of move due to third parties involvement. We did do a very detailed investigation even though you didn't have any coverage with us to make double sure we were not at fault. We truly believe there's nothing we could have done better to prevent this damage other than having us do the complete move.

Business reply on Google

I am sorry this could not be settled in your favor. Unfortunately in labor only moves where you are the one doing the driving, especially that far of a distance, We do not have a liability for any items you are transporting. We cannot control the driving, the movers at the unload , or also if there is not enough supplies provided by you to successfully load the truck properly. We sell supplies for the loading. None were purchased from us.

Business reply on Google

I apologize your move didn't go as smooth as anticipated sir. We see that we beat the quote given and Eddie and Eddie Jr not only pass background check and pass random drug testes, they both have had hundreds of moves with us (most likley over a thousand) with no complaints about their integrity. I also see our staff have gone above and beyond about your complaint. After the sterotyping remarks, however, we are withdrawling any addtional aid and we will still take your claim very serious and give it the due process in your behalf. You should always report bad movers as you dscribe to the Texas DMV https://www.txdmv.gov/motorists/consumer-protection/dont-make-a-move. They have the ability to fine or even shut down moving companies.

Business reply on Google

Thank you for your feedback. Unfortunately, we only offer liability and coverage on full service moves where we are with the items from point A to point B. We don't offer any kind liability or coverage on "Labor Only" service where we only did the loading of the truck because we don't use our own protective equipment and we don't do the driving. We are very upfront about this policy and in the future we are having separate paper work just to highlight this policy.