Swiss International Air Lines

Excessive three hour wait time for check-in and baggage drop

Economy class legroom is significantly smaller than other airlines.

inability to cancel flight and obtain refund for ticket

Poor airport terminal facilities and slow security screening process.

The airline charged the customer twice and cancelled their flight.

cabin temperature, odor, missing meal, and broken armrest

Long wait times for baggage payment caused a missed flight.

Inability to check in early for business lounge access

The customer support service is poor and unprofessional.

customer service failed to assist with flight change requests

Unprofessional staff behavior and intrusive questioning by airport personnel.