Synergy Fitness Clubs

Business reply on Google

Bojan Gajic, we appreciate you sharing your feedback, but we do want to set the record straight. Our facilities are cleaned daily, which is reflected consistently across our reviews. The annual maintenance fee is clearly disclosed to every member and is outlined in the membership agreement that you signed at the time of joining. Our freeze policy is a maximum of 6 months, yet we extended yours for nearly a year at absolutely no charge, and it is worth noting that the timing of your cancellation, right before the annual fee was due, speaks for itself. When your payment came in late, we waived the late fee without hesitation. We extended every accommodation we could throughout your time with us. We're sorry to see this experience end this way, but we stand behind our team, our standards, and our members who continue to show up and represent what Synergy is all about.

Business reply on Google

We’re sorry you feel this way. Because you chose not to follow our agreed cancellation procedures, your cancellation was not processed in time. Email is not an accepted cancellation method. We do, however, provide compliant alternatives for members who cannot cancel in person, including written notice submitted via certified mail. We also want to clarify that our equipment is regularly maintained and upgraded. Our records show ONLY 2 visits within the past year, so you may not have had the opportunity to fully experience the facility or see recent improvements/machines. Regular exercise is widely recognized for its positive impact on mood, physical health, stress management, and overall well-being, and we encourage members to train consistently to experience those benefits.

Business reply on Google

Hi Batric, we’re sorry to hear about your situation and wish you a smooth recovery. It’s not a lack of empathy, but we can’t take responsibility for your lack of diligence when we were only informed after you came in to cancel. At that point, billing had already continued for months of full access to the facility. Members are informed of the 30-day cancellation notice at signup, which ensures fairness for everyone, especially those who pay for short-term memberships. We also offer free freezes for injuries, travel, or even when you just don’t have time to come in, but you didn’t utilize this option.

Business reply on Google

Hi October, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. During cancellations, we do ask, “Is there anything we can do to make you want to stay?”—not to pressure, but to understand if we can improve. We respect everyone’s decision to leave when the time is right and wish you the best moving forward. If you’re ever open to giving us another shot, we’ll be here.

Business reply on Google

Hi Angelica, We're sorry to hear you had an unpleasant experience. It seems there was some confusion regarding our guest hours. We were informed that you called around 5 AM, and we want to clarify that guest access is not available during that time. Our guest hours are from 8 AM to 11 PM, as we reserve late-night/over-night and early-morning hours exclusively for our members. We’d be happy to have you visit during our designated guest hours so you can properly experience the gym. We believe you’ll enjoy the environment here, and we look forward to welcoming you during those hours!

Business reply on Google

Thanks for your feedback! We’re glad to hear you enjoyed the clean gym and 24-hour access. As for the $25 day pass, we understand it might feel high, but it's actually in line with industry standards — many gyms charge around $20–$30 for a guest pass. While we can’t control pricing for those not on a membership, we believe the value, convenience, and quality we provide make it worth the cost. A lower review based solely on the price of a guest pass isn’t reflective of the overall experience we offer, and we encourage potential guests to consider all factors before making their decision. Thanks again, and we hope to see you in the future!

Business reply on Google

Hi Anthos, thank you for sharing your feedback. We're sorry to hear that your trial visit didn’t meet expectations. Regarding the fees, the enrollment and annual fees are standard at most gyms. Our pricing structure, including both fees, is clearly explained during the sign-up process. The removal of the enrollment fee was a courtesy we offered, not a standard practice, and we apologize if this caused any confusion.

Business reply on Google

Hi Simo, sorry to hear about the confusion. Just to clarify, our hours are clearly shown during sign-up and on our Google profile. While we offer extended access during the week, overnight access is not available on weekends. If you have any questions or need help with your membership, feel free to reach out to us directly.

Business reply on Google

Sorry for your experience. You might have selected the wrong location....?? Here at Synergy Astoria, we ONLY do Month to Month memberships that are canceled with 30 days notice. Please email me your name and number at [email protected] so we can figure out if you were a member at this location. We look forward to hearing from you.

Business reply on Google

I'm the owner. This review is from three years ago, and I want to be clear about the facts: we have never had an employee named Carlos de la Cruz, not then and not now, and I couldn't verify this interaction took place at our gym. That said, no one should ever be treated the way this review describes, at any business. Every guest who walks through our doors should feel safe and welcome, and that's the standard my team holds every day. Anyone with a genuine concern about an experience here can always reach us through the contact info on our website.

Business reply on Google

Hi Anisha, We’re sorry to hear about your experience, and we understand your frustration. To clarify, the lawsuit you referenced was related to the previous owners of the gym and does not involve the current management. We’ve worked hard to improve our processes and create a better experience for our members. Regarding the cancellation, we offer in-person cancellations and do not require certified mail. It appears there may have been some confusion, and we apologize for that. We encourage all members to reach out directly if they wish to cancel, and we will ensure the process is handled efficiently. Additionally, it is not our responsibility to track whether or not members are actively using their membership or adhering to a specific routine. We provide the tools and facilities for members to use as they see fit, but it is ultimately up to each individual to manage their membership and use the services accordingly.

Business reply on Google

I'm the new owner, and even though this review is from a few years back, before I took over, it deserves a reply. This visit happened during the height of the pandemic, a scary and uncertain time for everyone, our staff included. Temperature checks and keeping distance were city-mandated protocols at the time, but I'm sorry your first visit felt cold, that's not the experience we want anyone to have. Since taking over I've made the welcome a priority. Anyone who walks in gets a real greeting and a proper walkthrough. The invitation stands: come back in, ask for me, and I'll show you around myself.