T&T Supermarket San Jose

Business reply on Google

Thank you for taking the time to share your feedback with us. We are sorry to hear that the music volume in our store made it difficult for you to shop and talk comfortably. We understand that a pleasant shopping environment is important, and we will share your comment with our store management team for their review.

Business reply on Google

Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent visit did not meet your expectations. We are sorry to hear about the crowded shopping environment, the difficulty locating the checkout line, and the out-of-stock items you encountered. We understand how frustrating this can be, and we are continuously working to improve inventory availability and the overall shopping experience for our customers. We are especially concerned by your comment regarding the bakery team member. Food safety and hygiene are among our highest priorities, and the behavior you described does not meet our standards. We have shared your feedback with the store management team for immediate review and appropriate follow-up. Our bakery staff are required to always follow strict food safety and sanitation procedures, and we will reinforce these expectations with the team. We truly appreciate you bringing these concerns to our attention. Customer feedback is invaluable in helping us identify areas for improvement, and we will continue working to provide a better shopping experience for our community.

Business reply on Google

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you experienced during your recent visit. We understand how important a birthday celebration is, and we recognize how concerning it can be to worry about whether a cake you've already ordered will be available for pickup. We are sorry that our team was unable to provide you with a clear and reassuring answer regarding your order. We understand that your intention was simply to confirm that your cake would be prepared as scheduled, and we regret that this was not communicated effectively. Your feedback regarding both the Customer Service and Bakery teams has been shared with the store management for review and to reinforce the importance of providing clear, consistent assistance to our customers. To help us look into your order, could you please provide your order number or the name and pickup date associated with the order to [email protected]? We will be happy to follow up with the store to verify the status of your cake and provide you with an update. Thank you again for bringing this matter to our attention. We appreciate your patience an

Business reply on Google

Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience with the fresh durian you purchased. We understand how disappointing it must have been to spend money on a product that did not meet your expectations. Fresh durians can naturally vary in ripeness depending on their stage of maturity, and our team makes every effort to select and provide products that meet our quality standards. However, we understand that this experience was disappointing and appreciate you bringing it to our attention. We have forwarded your comments to the relevant departments for further review. We also welcome you to return to our store within 30 days with proof of purchase, and our team will be happy to assist you with a return, exchange, or further follow-up as needed. Thank you again for sharing your feedback. Your comments are valuable and will help us continue improving the quality of our fresh products and overall customer experience. We appreciate your understanding and hope to have the opportunity to provide you with a better shopping experience in the future.

Business reply on Google

Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention. We always aim to offer a diverse selection of products at competitive prices, and we are disappointed to learn that you found our pricing to be higher than at other markets. Your comments are valuable to us as we continuously work to improve our offerings and ensure we provide the best value to our customers. We hope you will consider giving us another opportunity in the future.

Business reply on Google

Thank you for taking the time to share your experience with us. We are sorry to hear that your visits felt overwhelming due to the crowds and wait times. We understand that a busy shopping environment can be frustrating, and we regret that our store did not meet your expectations during your visits. Your feedback about the traffic and overall experience is important to us, and we want to assure you that we are always looking for ways to improve our customers' shopping journey. We hope you might consider giving us another opportunity in the future, perhaps during a less busy time, so that we can provide a more pleasant experience. Thank you again for sharing your thoughts.

Business reply on Google

Thank you for taking the time to share your experience with us. We are sorry to hear that you had to wait in line for such a long time to enter the store. We understand how frustrating this must have been, and we truly regret that your shopping trip did not start on a positive note. We are continuously working to improve our store operations and reduce waiting times. Your feedback helps us identify areas we need to focus on. We hope to have the opportunity to serve you better in the future.

Business reply on Google

Thank you for taking the time to share your experience and for trying to visit us on multiple occasions. We are sorry to hear that the crowding and long lines made your visits so difficult and that you did not enjoy your time in our store. We have heard similar concerns from other guests about peak hour congestion, and we are working on ways to improve the flow and waiting experience for our customers. We hope you will consider giving us another chance after the initial excitement has settled. We are committed to making your shopping trip more pleasant in the future.

Business reply on Google

Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at our San Jose store did not meet your expectations, and we truly appreciate you being honest about the quality of our produce and bakery items. We take every comment seriously and are committed to providing the best possible shopping experience for our customers. We will share your observations with our store team to review and improve our offerings, especially in the fresh produce and bakery sections. We hope to have the opportunity to serve you better in the future.

Business reply on Google

Thank you for taking the time to share your experience with us. We are sorry to learn about the wait time you encountered during your visit. We understand that a long wait can be frustrating, and we regret that our service standards were not met on this occasion. We take your feedback seriously and will review our processes to improve the shopping experience for all our customers. We hope to have the opportunity to serve you better in the future.

Business reply on Google

Thank you for taking the time to share your experience with us. We are sincerely sorry to hear about what happened during your visit to our San Jose store. Waiting nearly two hours for a Chinese crepe and then being mistakenly accused of cutting in line is not the experience we want any of our customers to have. We understand how disappointing and frustrating this must have been for you. We are committed to providing a welcoming and fair shopping experience for everyone. Your feedback about communication and verifying situations before making accusations is very important to us. We will share this with our team to ensure our staff communicates more thoughtfully in the future. We hope you will give us another chance to serve you better.

Business reply on Google

感谢您抽出时间与我们分享您的购物体验。 对于您此次购物过程中遇到的问题，我们深表歉意。您提到的豆浆在保质期内出现结块、蛏子不新鲜，以及结账时未能获得满意的服务体验，都未达到我们希望为顾客提供的产品和服务标准。 我们已将您反馈的商品质量问题及服务体验问题转达给门店管理团队进行调查和跟进。我们将进一步加强商品品质检查、海鲜产品的新鲜度管理以及员工服务培训，努力避免类似情况再次发生。我们也欢迎您在30天内携带购物凭证返回我们的门店，我们将协助您进行退货、换货或后续处理。 再次感谢您的反馈。您的意见对我们持续改进产品质量和服务水平非常重要。对于此次未能给您带来满意的购物体验，我们再次向您表示诚挚的歉意。

Business reply on Google

Thank you for taking the time to share your feedback regarding your recent online pickup experience. We sincerely apologize for the frustration and disappointment you experienced. We understand how upsetting it can be to encounter an extended waiting time, issues with order fulfillment, and interactions that did not meet your expectations regarding customer service. Providing efficient service, accurate order fulfillment, and respectful communication are very important to us. We are sorry to hear that your experience fell short in these areas. Your comments regarding the pickup process, missing items, staff interactions, and the handling of your refund request have been shared with the store management team for review and follow-up. We appreciate you bringing these concerns to our attention, as customer feedback helps us identify areas for improvement. We will continue to review our pickup procedures, order management processes, and customer service standards to help prevent similar situations in the future. To help us investigate your concerns more effectively, please contact us at [email protected] and provide your order number and any additional details regardin

Business reply on Google

Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment and frustration you experienced during your visit. We are sorry to hear that you encountered issues with pricing accuracy during our grand opening period and that the refund process did not meet your expectations. We also regret that you felt uncomfortable due to the promotional activities in the store and that the customer service you received was not satisfactory. Providing a welcoming shopping environment and delivering professional, courteous service are very important to us, and we understand that your experience fell short of those expectations. Your feedback has been shared with the store management team for review. We will continue to reinforce our customer service standards, review our refund handling procedures, and evaluate our in-store promotional practices to ensure a more comfortable shopping experience for our customers. We appreciate you bringing these concerns to our attention. Your feedback is valuable as we continue to improve our operations and customer experience. Please accept our sincere apologies once again for your experience.

Business reply on Google

Thank you for taking the time to share your feedback regarding your recent visit. We sincerely apologize that your shopping experience did not meet your expectations. We understand that the extended wait time, crowded shopping environment, and store layout made your visit frustrating and inconvenient. As this was shortly after our grand opening, we experienced a significantly higher volume of customers than anticipated. We recognize that this resulted in long wait times and congestion throughout the store, and we are sorry for the inconvenience this caused. We also appreciate your comments regarding our seafood selection and store layout. Customer feedback like yours is very important to us, and your observations have been shared with the store management team for review as we continue to evaluate our product assortment and improve the overall shopping experience. We understand your disappointment and appreciate you giving our store a try. We will continue to work on improving our operations and customer experience as we move forward. Thank you again for sharing your feedback with us.

Business reply on Google

Thank you for taking the time to share your feedback with us. We are sorry to hear that you were unable to access the store and that your visit was not worthwhile. We understand how frustrating it can be to make the trip only to encounter heavy traffic, parking challenges, or long wait times. As a newly opened location, we have experienced a higher volume of visitors than anticipated, and we apologize for the inconvenience this has caused. We appreciate your patience and understanding during this busy period. Thank you for sharing your comments, and we hope you will consider visiting us again in the future when traffic levels have normalized.

Business reply on Google

Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience at the sampling booth. What you described is certainly not the level of customer service we expect, and we sincerely apologize for the frustration and disappointment this interaction caused. Sampling events are intended to provide customers with an opportunity to learn about and try products in a welcoming and respectful environment. We are concerned to hear that you felt singled out and that the comments made during the interaction left you feeling uncomfortable and unwelcome. Your feedback has been shared with the store management team and the relevant department for review. We will reinforce appropriate customer service expectations and professional communication standards with the staff involved to help ensure all customers are treated courteously and consistently. We appreciate you bringing this matter to our attention. Customer feedback is important to us and helps us identify areas where we need to improve. We sincerely regret that this experience has negatively affected your impression of our store.

Business reply on Google

Thank you for taking the time to share your feedback with us. We are very sorry to hear that your visit was affected by the long wait and crowded shopping conditions. We understand how frustrating it can be to spend 40 minutes waiting to enter the store and then encounter a very busy shopping environment. As a newly opened location, we have experienced exceptionally high customer demand, which has resulted in longer wait times and increased crowd levels during peak periods. We sincerely apologize for the inconvenience and for the impact this had on your shopping experience. Our team continues to monitor customer traffic and work on improving store operations to better accommodate the high volume of visitors while maintaining a safe and comfortable environment for our customers. We appreciate your patience and your feedback, as it helps us identify areas where we can improve. Thank you again for bringing your concerns to our attention.