T H Nail Spa
💅 Beauty & Spa · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
poor nail durability and slow service times
Business reply on Google
Dear Deadra Boykin, thank you for sharing your feedback and for choosing our salon. We strive to provide quality service with transparency and care, so we’re sorry your experience didn’t meet expectations. Please feel free to contact us directly so we can better understand and address your concerns.
Gel manicure peeled off after four days
Poor acrylic application causing nail breakage and thin, misshapen nails.
Business reply on Google
Dear Shannon Williams, We sincerely apologize for the inconsistent and messy experience you've had since your regular technician left. Your feedback is crucial, and we are committed to addressing these with our team to ensure all of our technicians provide the high-quality service our clients deserve. We truly hope to have the opportunity to serve you better in the future.
Nail broke shortly after service and salon charged for repair
Gel manicure chipped prematurely and customer developed a toe infection.
The service provided was overpriced for the quality of work.
The business disregarded a scheduled appointment and provided poor customer service.
Staff skips steps during pedicure services if not monitored closely.
Nail technician caused physical injury to customer's finger during acrylic removal.
Gel polish chipped and nails lifted due to poor quality products.
Nail technician cut customer finger and manager provided inadequate compensation
Technician used incorrect materials resulting in poor quality nail application.
Staff ignored customer preferences and provided an unrelaxing salon environment.
Customer denied entry for not wearing a face mask.
Nails lifted prematurely and staff refused to provide a free repair.
Staff abandoned service mid-appointment and made unprofessional comments about the…
nails broke within one week of service
Inconsistent pricing and lack of a price menu with rude staff.
Business refused service before the stated closing time
Staff were rude and pressured customers into unnecessary expensive services.