T P Auto Repair
🚗 Auto & Repair · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to provide estimate and was rude to customer
Business reply on Google
Unless you're coming in for an oil change or brake service, all other repairs usually start with the diagnostics. I don't know how many other ways I must convey it to you. Appointments always recommend it. We do get a little bit busy. Thank you for your feedback
Appointment wait time was significantly longer than expected.
Business reply on Google
Thank you for your feedback. Oil change with multiple inspection and alignment usually takes 3 to 4 hours. Sometimes it gets done a little earlier depending on the condition of your vehicle. Please keep in mind, your hours waiting around is our hours working on your vehicle. Please have a safe trip home
Business refused to provide service due to high workload.
Business reply on Google
Thank you for your interest in our business. We do not work on fleet vehicles. I'm sure other shops can accommodate your needs
The business charges significantly higher prices than competitors for car repairs.
Business reply on Google
Thank you for your feedback. We get customers calling us randomly over the phone for a Price quote every single day. Without the vehicle actually being in the shop and properly diagnosed, we are unable to give a proper estimate over the phone. Comparing apples to apples, I really doubt the same job can be a difference of 80%. Please don't write a review just because you have the itch to. Give us feedback when you're an actual customer and if we are incompetent in performing repairs..
Inaccurate initial diagnosis and failure to honor promised service fee deduction.
Business reply on Google
Thank you for your feedback. Please reach out to me so we can resolve this as soon as possible Edit 11-4-2024 Reached out to the customer to resolve the problem.
Mechanic attempted to overcharge for a simple door repair
Business reply on Google
Thank you for your feedback. Please schedule an appointment just like everyone else. While we do take walk-ins, it's limited to the type of service. Please rate a business when you are an actual customer. Don't rate a business because you feel entitled.
Repair shop quoted excessive time and cost for a simple task.
Business reply on Google
Check Engine light (MIL) comes on the dash to inform the driver that there's an issue with the vehicle that needs to be addressed. Asking us to "reset" the light without a diagnostic is negligent and is a NO. If you are looking for those type of service / repair shop then please move along. You are not welcome here. Diagnostic fees are applied to the repair/ services.
Shop refused to perform repairs on an older vehicle.
Business reply on Google
Thank you for your feedback, unfortunately we are unable to service your "1962" vehicle per our phone conversation. If you are a true owner of a 1962 vehicle, you would know that those are niche vehicles and only limited shops are able to repair those vehicles. FYI, we respectfully declined and did not tell you to "go away and take your money with you".
The staff member was rude and unhelpful over the phone.
Business reply on Google
Hi Erika, It was me whom answered your call. You asked for a EST on a repair but I was unable to give your that EST. Being that you never had service with us before so we don't have enough info on your vehicle. I even ask you for info regarding your own vehicle, which you didn't provide. So to be blunt about it. I don't have a crystal ball to see pass my phone.
Long wait time before service begins
Business reply on Google
Thank you your feedback. During these hard times due to COVID where staffing is an issue, it is still not an excuse. We should have stopped the earth from spinning just to make sure YOU get all our attention. let us disregard everything going on to accommodate to YOUR needs. Again thank you for your feedback.