Taco Pros
🍽️ Restaurants · Chicago
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time due to catering order prioritization
Business reply on Google
Hello Anthony, First of all I apologize if you have been told this by any of our employee. Can you please stop by any time and ask for me? My name is Gunjan and I from the management team here. I will take care of you. I am pretty sure that our food is really great. I am really gonna wait for your presence here. Have a great night ahead. Again, I really apologize for your bad experience.
The food quality does not match the high online rating.
Business reply on Google
Hello Mark, First of all I really apologize for your bad experience with us. We have really great food here. Since last one and half year our efforts has been spoken by a lot of nice customers here. Probably, you might eat the food what you don’t like. I really recommend you to eat our Burrito, protein Bowl as well as Quesadilla. Please give us a try to eat a different food and I will take care of you with giving you discounts too. Have a great time ahead and hope to see you soon.
The food served at the restaurant was poorly prepared.
Business reply on Google
I am so sorry for your bad experience here. Hope you have better in future. Please do come and ask for Gunjan. He will take care of you.
excessive wait times and unavailable promotional offers for walk-in customers
Business reply on Google
We really apologize for your wait here and we as a management offering you $2 taco in your next visit. Please come here and ask for Gunjan and remind him about $2 Tack and your review. Please do come as we really want to greet you and give you the offer for your next visit. Hope to see you soon.
Small portion sizes relative to the high price paid
Business reply on Google
We really apologize Letitia as we disappointed you in Cheese Quesadilla particularly. As a side we provide Rice and Beans as well as you have option for fries too. So, in a side portion we try to provide a portion whatever the space given in a particular container. As a management, we will try to pass this message to corporate. Hopefully, they solve the size and portion problem in future. Again, we really apologize for this and hope we can serve you for your future order. Have a great day ahead.
Taco portion sizes are too small for the price charged.
Business reply on Google
Hey Rukeah, I searched for your issue with my staff. Our cook said they replaced your order and you been satisfied there after. Still if you want to try another items then we are happy to have you here. Hope you will try something else too here as we have tasty burritos as well as protein bowl.
restaurant failed to provide paid drink and served poor quality food
Business reply on Google
Hello, First of all I am very sorry for whatever you have gone through. I asked my team member about this issue. Basically Kids meal goes with kids drink which is smaller than 20 oz drink. The tacos we are selling is same size for everyone and everyone is enjoying the tacos so much. I am so sorry if you feel that tacos are small and Blend. Hope we get chance to serve you better in future as we are selling best Burritos and Protein bowl which are our second and third best sellers here. Again, if you come back then you can ask for manager and I am gonna happy to help you for your this order once again.
The restaurant provided corn tortillas instead of the requested flour tortillas.
Business reply on Google
Thanks a ton for your great review to us
The portion sizes are too small for the price charged.
Business reply on Google
Hey Arlene, Thanks for your wonderful review to us. You are one of the genuine customers who knows everything about restaurants. Actually we are franchisee. As a franchisee ae are proud to become a part of Taco Pros. As a whole we are trying hard to improve ourselves and we need this type of reviews so that we still can work more harder. We will email about this to our corporate. Rest will be on them. Thanks a ton once again for your great review.
The restaurant served rotten ground beef to the customer.
Business reply on Google
Hey Argiro, I really apologize for your bad experience with us. I remember your order. Actually our customers really like the ground beef. Its our second best seller protine. It might be the time issue. You might eat that after bit of time and without reheating. But still please give us one more try and I will make it once again for you. Definitely you will like it for sure. When you pass by here, just ask for Gunjan. I will really appreciate your time. Warm Regards, Management Taco Pros
Tacos had insufficient meat and excessive sour cream.
Business reply on Google
I am so sorry for your bad experience with us Mam… All the people like our Tacos but probably its because of little more sour cream you might not like that… I really apologize for that… If you get a chance to be back, I would love to give you a complimentary Taco the same way you bought with the less amount of Sour Cream…. Please meet me at the store any time… My name is Gunjan… Thanks once again for your review… We will take care of it next time…
The chicken burrito quality was poor compared to other locations.
Business reply on Google
I am so sorry for reading this… I must not be there otherwise I could take care of you properly… If you get a chance to come then please visit again, I will take care of you… Thanks for spending your valuable money with us..
Steak tacos were tough and the burrito lacked authentic flavor.
Business reply on Google
I am so sorry for your bad experience with us… I will surely take care of you next time and keep on watch for your food personally… So sorry once again… Please do come again…
Small portion sizes relative to the high price charged
Business reply on Google
I am so sorry Smith for getting a small tacos from us but its a franchise decision… We gonna talk to Corporate if they can do something with this… We do have Tortas and Burritos which are much bigger and protine Bowls are going very fast here as its delicious… Please do try it once… Thanks a ton for your review… Have a great day ahead..
The tacos contained an insufficient amount of meat and shrimp.
Business reply on Google
I am so sorry for that Yo… Actually we are giving 5 shrimps in one taco as per the policy of Taco Pros… I am gonna talk to corporate for review this… I am sorry for your bad experience with quantity of shrimp… Thanks for appreciating on fresh veggie and clean place…
The steak nachos were tasteless with poor ingredient quality and portions.
Business reply on Google
I am so sorry for having a bad experience with your Steak Nacho… My name is Gunjan… I am the GM of the Resturant… Whenever you have time by tomorrow or this week, can you please come back and meet me… I will take care of you… I really apologize for your bad experience with us… Have a great day ahead Martirhia…