Takunya Nail Studio
💅 Beauty & Spa · New York
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Manicure polish lifted quickly and cuticle trimming was poor.
Technician caused bleeding and left sharp edges on nails.
unprofessional management behavior toward staff creates a tense workplace environment
Business reply on Google
Hi AJ, It’s great to hear that you were pleased with the service and your nail technician. To address your open-ended question, we maintain a great relationship with our team members. We’ve been in business for eight years, and everyone has been working with us since we reopened after the COVID pandemic. It wasn’t my first visit of the day. I own several small businesses in the neighborhood, and I frequently come in and out. It’s unfortunate that you felt that way about our small business. Hope you get to visit us again soon. Best, Elif
Manicure polish application was incomplete and chipped after two days.
Staff were unprofessional and made derogatory comments about customers.
Nail polish is separating and uneven after one week.
The nail technician Adriana was rude to the customer.
The pedicure and manicure services were performed poorly.
Staff member was unprofessional and caused physical injury to fingers.
business refused to accept advance payment for an appointment
Business reply on Google
Hi Mike, We are sorry to you were frustrated with us about the payment over the phone and booking in advance. We had some incidents that people used stolen cards to book in advance and pay online, and over the phone come in get a service and then file a dispute. This happened not once or twice many times during COVID times. Since then we stop taking payments, and allow only in person payments to protect ourselves. You can buy gift card on our website, it’s an egift card can be use instantly. Thank you for being supportive client and Please let me know if there is any way I can help you with. -Elif Owner
technician caused bleeding and pain during a manicure
Business reply on Google
Hi Abigail, sorry to hear about your experience. Are you sure you visited us, we have no record of your visit in our system. It’s not so clear where you were bleeding, what do you mean technician cut your hand? Your fingers bleeding, you mean your cuticles? We always ask if you would like cuticles to be cleaned and never cut the nail bed. Please share more information about your experience with us directly and email at [email protected] Thank you
The nail technician provided a sloppy and uneven manicure.
Business reply on Google
Hi Martina, I’m so sorry to hear that your nails didn’t look how you wanted them. Please let me know if you like to come in for fresh manicure. We would be happy to help with all fresh manicure and make sure they look flawless. You can reach me at [email protected] Look forward to hearing from you -Elif
Manicure chipped prematurely and caused cuticle pain from aggressive filing.
Inexperienced staff caused uneven polish application and painful cuticle damage.
Business reply on Google
Hi Nina, thank you for sharing your experience. Sorry to hear you weren’t happy with the pedicure. It just sounds not like us, we have all nail technicians licensed and experienced also been working with us over so many years. I can’t see the picture but please tell me more about it. We would be happy to treat you with a new pedicure. Please contact me at [email protected] booking your visit. Thank you
salon does not allow booking with specific nail technicians
Business reply on Google
Hi M L, Thank you for your support for our small business. We do allow clients to book with specific technician and we do not have a policy that says otherwise. It’s all up to the nail technician. Taking clients works as taking turns, who ever comes in early that day takes the first client and day goes on following the pattern. When client books with specific person and comes in late or cancel the booking last minute, nail technician looses their turn and this reflects their earning for the day. For that reason some technicians do not preferred to be booked in advance. Hope this helps to clarify your concern. Please feel free to reach out to me if you have any questions and further assistance. ([email protected]) Best, Elif Beich
Customer experienced discriminatory treatment and unprofessional payment practices…
Poor quality manicure and unprofessional service during the redo appointment.
Nails failed to dry due to improper application and lack of equipment.
The manicurist provided poor service and the owner made excuses.
pedicure smudged shortly after leaving the nail studio
Business reply on Google
Hi Luli, Thank you for reaching out to explain the experience you had during your last visit. We always encourage our clients to come in if anything happens. We will be happy to give you a quick polish change. Please call us or stop by when you can. Best, Elif