Tangible Wellness Fitness Center

Business reply on Google

Hi Alvin, thank you for sharing your experience. I’m very sorry that your first evening workout left you feeling uncomfortable or falsely profiled. That is not the experience we want any member to have, especially someone who is newer to using the facility. We appreciate you mentioning that your initial sign-up experience went well, and we’re disappointed that this later interaction did not meet that same standard. We do ask members about equipment usage at times because re-racking weights and keeping stations clear is important for everyone’s safety, but it should always be handled respectfully and without making anyone feel singled out. We will address this internally and use it as a coaching opportunity. We truly value having you as a member and hope you’ll give us another chance, especially since the gym is close to home and has the equipment you enjoy using. Please feel free to reach out to us directly so we can better understand what happened and make it right. Tangible Wellness Fitness Center

Business reply on Google

Hi Ty, We take any concerns regarding discrimination very seriously. However, we want to clarify the situation accurately. The only interaction that occurred was a standard request to retake a profile photo because your eyes were closed. This is a routine requirement for all members to ensure proper identification. There was no comment made regarding your appearance, race, or any personal characteristic. We serve a diverse community and are proud to have members from many backgrounds, including a large number of Asian clients. Regarding access, your trial was revoked due to policy concerns unrelated to any protected characteristic. Our facility policies apply equally to all guests, including requirements for accurate registration information and appropriate use of the facility. We are confident that our security footage reflects a professional and respectful interaction. If you would like to discuss this matter further, we are open to speaking with you directly. — Management

Business reply on Google

Thank you for taking the time to leave a review. We take all feedback seriously, but we are unable to verify any visit, tour, or interaction connected to the name used on this review. As the owner, I personally handle many tours, and I can say with confidence that the language described here does not reflect how I speak to guests or members. We welcome people of all fitness levels, backgrounds, and experience levels, and our goal is always to make everyone feel comfortable when considering our facility. Tangible Wellness has been serving this community for over 25 years, and we are grateful for the many members who have shared positive experiences with our staff, our 24/7 access, and our wellness services. That said, if this was a real visit, we would welcome the opportunity to address it directly. Please contact us with the date and time of your tour so we can look into it further. — Chris Owner, Tangible Wellness Fitness Center

Business reply on Google

Owner Response: We’re sorry to hear about your frustration. To clarify, you purchased your day pass on a Sunday, which is one of our unstaffed days — this is clearly stated on our website, our Google listing, and in the confirmation instructions. You reached out via text, and we responded within three minutes, explaining the policy and that we just needed a couple of minutes to verify your ID before sending your access credentials. Unfortunately, instead of allowing that short process to complete, you replied with profanity and demanded a refund — which we immediately processed. We strive to provide clear communication and fast service even outside staffed hours, but we also expect respectful interaction in return. We wish you the best and hope you find a fitness center that better fits your expectations.

Business reply on Google

Hi Justin, Thank you for taking the time to leave a review. We always welcome feedback, but we feel it's important to clarify several inaccuracies in your comments. First, your review mentions being a member for a year, but our records show you joined in May—just over a month ago. We do cap our memberships to avoid overcrowding, and while peak hours can vary slightly, our facility remains far less crowded than large commercial gyms. Regarding the air conditioning, we maintain the temperature at a consistent 72°F, which is standard for a fitness environment. In fact, the most common feedback we receive is that it feels too cold. If you had concerns, we wish you had brought them directly to our team so we could have addressed them. You also referenced a “surge charge” implemented every other month without notice. This is not accurate. We’ve had a standard $25 quarterly maintenance fee for over five years, clearly stated in our membership terms. It’s not new, nor is it a surprise charge, and it helps us maintain and improve the facility for all members. As for gym access, we require members to complete a one-time verification by uploading a government-issued ID and a clear selfie for

Business reply on Google

Thank you for sharing your concerns. The $25 quarterly maintenance fee helps us ensure that all equipment and facilities are kept in top condition for your safety and enjoyment. This fee directly supports necessary upkeep, repairs, and improvements to provide you with the best gym experience possible. We value your membership and are happy to discuss any further questions or concerns you may have Justin Svejkovsky about this fee. I tried to reach out to you directly however we don't show you as a past or present member.

Business reply on Google

Good morning Michael. I'm sorry for the confusion about receiving receipts. You signed up through the online portal snd you received an email of your purchase stating that it will recur every 30 days the same day that you signed up. Normally you would get a monthly receipt however when you signed up online you opted out of all email and text messaging. So therefore you did not receive a receipt if you would like a receipt for those months I would be more than happy to send you a copy of all of them.

Business reply on Google

Thank you Josh!