TAP Air Portugal
✈️ Airlines · JFK International Airport
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Flight cancellation, poor communication, and lack of rebooking assistance.
Business reply on Google
Hello, Sabina. Thank you for taking the time to share your experience. We are truly sorry to read about the disruption you encountered and understand how frustrating and disappointing this situation must have been, especially as it resulted in you missing your connecting flight, losing valuable vacation time, and being unable to use a hotel reservation you had already paid for. We also sincerely regret the lack of communication and support you experienced throughout the disruption. While operational issues can sometimes be unavoidable, we recognize that passengers deserve timely updates, clear information, and courteous assistance at every stage of their journey. We are sorry that this was not the experience you had. It is particularly disappointing to learn that this was not your first unsatisfactory experience with us. Your comments regarding both the handling of this disruption and your previous baggage experience have been noted, as they do not reflect the level of service we strive to provide. Your feedback is extremely valuable and has been shared internally with the relevant teams for review, as it helps us identify areas where we need to improve both our communication and c
airline cancelled flight and refused to provide overnight hotel accommodation
Business reply on Google
Hi, Shira. We’re very sorry you’ve had to change your travel plans, and understand you are disappointed with the experience. To verify the situation, and for privacy reasons, please contact us via private message on our official Facebook, Instagram, or LinkedIn pages, providing your booking details and any additional information you may consider adequate. We are here to help with anything you need. Thank you | Tiago
Flight attendant failed to return duty free purchase after landing
Business reply on Google
Hello, Maxwell. We are sorry to hear about the issue with your duty-free purchase. To verify the situation, please contact us via private message on our official Facebook, Instagram, or LinkedIn pages, providing your flight details (date, route, and flight number) and any additional information regarding the duty-free purchase. We are here to help with anything you need. Thank you | Marta
Inconvenient flight scheduling and inability to modify itinerary through customer service.
Business reply on Google
Hello, Yemoni. We appreciate your contact and we are sorry to hear about your experience with TAP did not meet your expectations. The layover duration is determined by the flight combination selected and confirmed at the time of purchase, and all connection details are displayed before finalizing the reservation. Regarding changes, fares and conditions vary depending on availability and fare rules, which is why modifying an itinerary may involve a fare difference and a fixed change fee. We regret about the situation and that the available alternatives were not suitable for you. Your comments have been noted, and we appreciate you taking the time to share your experience. If you need our assistance, please do not hesitate to contact us through Facebook or Instagram. We are at your disposal. Thank you | Gonçalo
Airline charged cancellation fees for a system error and provided poor service.
Business reply on Google
Hello, Sam. Thank you for your contact. We are truly sorry for the difficulties and inconvenience you experienced regarding the refund request for your reservation. To review your case in more detail, we kindly ask that you contact us via private message on our official Facebook, Instagram, or LinkedIn pages, and share your booking reference or ticket number. We are here to help with anything you need. Thank you | Marta
Inattentive cabin crew failed to provide meals and drinks to passenger.
Business reply on Google
Hello, Eleven. Thank you for contacting us, and we are sorry for the situation described. You may present your considerations using our online form https://www.flytap.com/en-pt/help/requests-complaints/complaints. We are here to help with anything you need. Thank you | Rute
Double baggage charges and damaged luggage upon arrival
Business reply on Google
Hello Natalie, Thank you for sharing your recent experience with us. Please accept our apologies for the frustration and inconvenience you encountered. The situation you describe regarding customer service, baggage charges, and the condition of your belongings does not reflect the standards we aim to deliver. Your feedback is very important to us, and we regret that we did not meet your expectations on this occasion. We will share your comments with the relevant teams to ensure that such situations are reviewed and improvements are made. If you would like us to look further into your case, we kindly invite you to contact us through private message via Facebook or Instagram, for example, via phone, or any other official channel (https://www.flytap.com/en-pt/help#contactos) with your booking details and receipts so that we can provide you with proper assistance. Thank you for bringing this to our attention, and once again, we regret the inconvenience caused. We remain available.
Airline restricted baggage allowance due to an employee strike.
Airline arbitrarily removed loyalty points from customer account
Airline cancelled flight and failed to provide adequate compensation or rebooking
Airline refused refund for downgraded seat after flight change fee
Frequent flight delays and poor boarding procedures causing passenger inconvenience.
airline failed to provide paid extra legroom and denied refund request
Airline refused refund due to strict cancellation policy after missed flight.
Flight delayed eight hours with poor communication and unhelpful staff
Airline failed to refund cancelled flight tickets after three years.
Business reply on Google
Hello Tracy, we regret the described situation. In order to verify your request status, we kindly ask you to contact us via private message on Facebook, Twitter or Instagram with your booking reference or e-ticket number. Thank you.
Gate agents were unhelpful and charged exorbitant baggage fees.
Business reply on Google
Hello Robbie, we regret that our service did not meet your expectations. In order for the situation to be verified, you may send us a private message through Facebook, Instagram or Twitter. Thank you.
Poor communication and lack of updates regarding flight delays
Business reply on Google
Hello David, we are sorry to hear that your experience did not fully meet your expectations. Apologies for any disappointment caused. 🙁All of us at TAP know the importance of providing the best service, we are sorry if this was not the case on this occasion. Any other question/situation we might be of assistance with, please let us know. Thank you.
Airline canceled flight without notice and provided poor customer service support.
Business reply on Google
Hello Kenji, we are truly sorry for the situation reported and distress experienced. We have replied on our Twitter page. Thank you.
The airline lost luggage and failed to resolve the issue.
Business reply on Google
Hello Matt, We apologize for the situation. In order for us to be able to assist you, we kindly request that you contact us through Facebook, Twitter, or Instagram, instead. Thank you