Taqueria Taxco
🍽️ Restaurants · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The food quality and authenticity did not meet expectations.
Business reply on Google
Thank you for taking the time to share your feedback, Armando. We're sorry to hear that your meal did not meet your expectations. We strive to provide quality food and an enjoyable experience for every guest, so we're disappointed to learn that you were unhappy with your quesadilla, fries, and overall visit. We take comments like yours seriously and will share them with our kitchen team to review and improve. If you'd be willing to discuss your experience further, please contact us at [email protected]. We appreciate your feedback and hope you'll give us the opportunity to provide you with a better experience in the future.
Customer purse went missing after being left in the restaurant.
Business reply on Google
Thank you for bringing this to our attention. We're very sorry to hear about your experience. We understand how upsetting it can be to discover that a personal item has gone missing. Please reach out to us via email at [email protected] for further assistance. We value all of our guests and hope to have the opportunity to address your concerns.
order delayed significantly and staff ignored customer requests
Business reply on Google
Lumi, we sincerely apologize for the long wait and the frustration you experienced during your visit. We understand how disappointing it is to be told your order would be ready in just a few minutes and then have to wait much longer, especially while feeling ignored by our team. That is not the level of service we strive to provide. We also apologize for the lack of communication regarding your order status. Your feedback is very important to us, and we will be addressing this situation with our staff to improve both customer service and order efficiency. Thank you for bringing this to our attention. Please reach out to us via email at [email protected] for further assistance.
Staff spilled a drink and failed to clean the area properly.
Business reply on Google
Mary, we sincerely apologize for what happened during your visit. We understand how upsetting and uncomfortable it must have been for your mom to have her drink spilled on her, especially without receiving a proper apology or assistance afterward. That is not the level of service we want our guests to experience. We’re also sorry that the cleanup was not handled appropriately and that you had to take care of it yourselves. Your feedback is very important to us, and we will be addressing this situation with our team to improve our customer service and attention to guests. Thank you for bringing this to our attention. Please reach out to us via email at [email protected] for further assistance.
Staff hung up on customer regarding a missing drink order.
Business reply on Google
Hi, We’re really sorry to hear about your experience. That’s definitely not the level of service we want any of our customers to receive, and we sincerely apologize for the inconvenience and the way the situation was handled. We would truly appreciate the opportunity to learn more about what happened and make this right. Please feel free to contact us at [email protected] with more details about your order and the location you visited. Thank you for bringing this to our attention, and we hope you’ll give us another opportunity to serve you better in the future. 🙏
Staff failed to provide service despite the restaurant being open.
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the confusion and for the experience you had during your visit. This is not the level of service we aim to provide to our customers. Our goal is to serve everyone promptly and respectfully, especially since we operate 24 hours, and we understand how frustrating that situation must have been after waiting. We will be sharing your feedback with the team so we can review what happened and make improvements. Please reach out to us at [email protected] for further assistance. We truly appreciate you letting us know and hope you’ll consider giving Taqueria Taxco another opportunity in the future. 🌮
The restaurant has consistently long wait times for simple orders.
Business reply on Google
Hello, we are very sorry that you had to wait so long during your visits. We understand how frustrating it can be to wait longer than expected, especially for simple orders. We apologize for this experience, as it is definitely not the level of service we strive to provide. We would like to follow up on your case and learn more details so we can improve. Please contact us at [email protected] with information about your visit (location, date, and approximate time) so we can address the situation appropriately. Thank you for letting us know, and we hope to have the opportunity to provide you with a better experience on your next visit.
Staff were rude and unhelpful to a new customer.
Business reply on Google
Hello Destiney, Thank you for your feedback. We’re glad you enjoyed the food, but we’re truly sorry to hear about your experience with our service. That’s not the welcome we want any customer, especially a first-time guest to receive. Please reach out to us at [email protected] so we can follow up and make things right. We truly hope to welcome you back with the service you deserve.
repeated order inaccuracies and long wait times at drive thru
Business reply on Google
Thank you for taking the time to share your experience with us. We sincerely apologize for the repeated mistakes and the inconvenience you encountered during your visit. Providing accurate orders and timely service is essential for us, and it is clear that we did not meet those expectations. We are truly sorry for the multiple errors, the long wait, and the frustration this caused—especially after you confirmed your order several times. Situations like receiving the wrong item and having to return, only to face additional delays, are unacceptable and not reflective of the service we strive to deliver. We appreciate you bringing this to our attention so we can address it directly with our team and prevent this from happening again. If you are willing, we would like the opportunity to make this right. Please contact us at [email protected] with more details about your visit. Thank you once again for your feedback.
The cashier displayed rude and unprofessional behavior toward the customer.
Business reply on Google
Hello, We sincerely apologize for your experience during your visit. This is not the level of service we strive to provide, and we would like the opportunity to address this situation personally. Please contact us at [email protected] so we can follow up and ensure your concerns are properly addressed. Thank you for bringing this to our attention.
Online orders are consistently not ready at the requested pickup time.
Business reply on Google
Thank you for your feedback. We sincerely apologize for the inconvenience you’ve experienced with your orders not being ready on time. We understand how frustrating this can be and are actively working to improve our order preparation process to ensure a better experience for you in the future. We appreciate your patience and hope to serve you promptly next time.
Long wait times and poor communication at the drive-thru window.
Business reply on Google
We sincerely apologize for the experience you had during your recent visit. We understand how frustrating it must have been to wait at the drive-thru without acknowledgment and to encounter issues with both service and pricing. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention. We will be reviewing this situation with our team to ensure that it does not happen again. Your feedback is very valuable to us, and we hope you will give us another opportunity in the future to serve you better.
unsanitary food handling practices and long wait times at drive through
Business reply on Google
Hi there, thank you for your feedback—we’re really sorry for the inconsistency you’ve experienced. That’s definitely not the kind of service we aim to provide. We’d love the chance to look into this and make it right. Please feel free to reach out to us at [email protected] for further assistance. You can also ask for a manager next time you visit so we can sort this out. We appreciate your support and the opportunity to improve. 🙏
Incomplete order and poor quality meat served at drive-through.
Business reply on Google
Hi there, thank you for your feedback—we’re really sorry for the inconsistency you’ve experienced. That’s definitely not the kind of service we aim to provide. We’d love the chance to look into this and make it right. Please feel free to reach out to us at [email protected] for further assistance. You can also ask for a manager next time you visit so we can sort this out. We appreciate your support and the opportunity to improve. 🙏
Excessive drive-thru wait times and unhelpful staff communication.
Business reply on Google
We regret your bad experience, please contact us at [email protected]
The restaurant serves spoiled salsa and staff ignores customer concerns.
Business reply on Google
Hello Beatka Xabrovi4, We are so sorry that you had this experience with us. Can you please contact us with further details at [email protected]. We would love to better your experience with us and we would love to see you again! Thank you.
Poor food quality and concerns regarding spoiled meat.
Business reply on Google
Hello Richard Munoz, we apologize for the inconvenience, we talk with the manager, the manager going to talk with the personal, about this situation, please given us another opportunity.
Tacos were dry and the meat quality was poor.
Business reply on Google
Hello Arreaona Strawberrie, we apologize for the inconvenience, our manager its going to talk with the personal about this situation, please given us another opportunity.
Staff attitude, hair in food, and poor facility maintenance.
Business reply on Google
Hola Jacqueline, primero que nada le pedimos una disculpa por el mal momento que pasó y le aseguramos que tomaremos medidas sobre esto, hablaremos con el personal para que no vuelva a pasar cosas como estas en el futuro, nos gustaría que nos dieras otra oportunidad y que nos visites en cualquiera de nuestras otras tiendas, Gracias por comprensión
Excessive drive-through wait time and incomplete food order.
Business reply on Google
Hello Ruth Avery, we apologize for the inconvenience our manager si taking care about the situation, please given us another opportunity.