TAT'S NAILS ON CENTRAL

Business reply on Google

Thank you for leaving a review. While we appreciate feedback, we must clarify the facts regarding today's visit, as your review contradicts the positive experience shared in person and was not written by the individual who actually received our services. In-Person Feedback & Tips: The client who received a pedicure with us today personally shared that her service was amazing and that she loved it, leaving a $26 tip on her $120 pedicure (nearly 22%). Furthermore, Nick expressed directly during her appointment that her cuticles had never looked as clean as they did after her Russian hygienic manicure, and she left an $18 tip. Across both services, our clients demonstrated their genuine satisfaction and appreciation for our work with a total of $44 in tips. Greetings & Consultation: Our team warmly greeted both guests upon arrival, checked them in, and walked through our service options. When calling ahead and upon arriving, they were unsure of what services they wanted. We provided paper menus, directed them to our online service descriptions, and explained our offerings in detail. Because we specialize exclusively in Russian manicures with hard gel overlays and Russian pedicures, we

Business reply on Google

Julia, thank you for sharing your feedback. At our salon, we place a strong emphasis on both precision and the long-term health of the natural nails. During your visit, your nails and cuticles required a particularly delicate approach, and our technician made a professional decision to work conservatively in order to avoid further damage. In such cases, achieving an immediately ‘perfectly clean’ result is not always advisable, as it can compromise nail integrity. Our priority is always to deliver results that are not only aesthetically refined, but also safe and sustainable. We also offer a 7-day service guarantee and are always happy to make any necessary adjustments; however, we did not receive a follow-up after your appointment. That said, we remain available and would be glad to reassess your nails and discuss the best way forward, should you wish to return.

Business reply on Google

Nicky, Thank you for sharing your feedback. We’re genuinely sorry that, despite our efforts, your manicure did not perform as expected. At your initial visit, your service was completed following our standard professional protocols, and your nails appeared great upon completion. When you experienced lifting, we promptly scheduled and provided a full complimentary redo. During your visit, we also discussed that your natural nail plates were significantly thin and compromised, which can unfortunately impact product retention even when applied correctly. We always stand behind our work and encouraged you to reach out again should any further concerns arise so we could continue assisting. While our techniques are designed for long-lasting results, individual nail condition can sometimes limit durability. We appreciate your feedback and remain committed to providing transparent consultations and high-quality care to every client.

Business reply on Google

Thank you for taking the time to share your thoughts. We take feedback seriously, but we are unable to identify any situation at our salon that matches what you’ve described. We have not had a client under your name in many months, nor have we had any recent cancellation-fee disputes involving a hospitalized client. We certainly expect kindness and professionalism from all staff, and we address concerns directly and privately when needed. If you believe this review was posted in error or are referring to a different business, we’d be happy to discuss it further offline.

Business reply on Google

Thank you for your feedback. We take the quality and safety of our services very seriously. The experience described does not reflect the standards of care, attention, and professionalism we consistently uphold. Our work is guided by a commitment to precision, client well-being, and high service standards, which are reflected in the experience of those we serve. While we regret that your expectations were not met, we remain confident in the quality and integrity of our work and our team, and we wish you the very best moving forward.

Business reply on Google

Harris, we understand that unexpected situations arise, and we’re sorry for any frustration this may have caused. Our cancellation policy is in place to ensure fairness to both our clients and our technicians, as same-day cancellations impact our schedule. We always aim to provide the best service possible, and while we appreciate your feedback, we do kindly ask clients to honor the policy in place. We wish you the best!

Business reply on Google

Hello Yaya. It is unfortunate that this miscommunication happened as I personally spoke to Adilene and she explained that you were wearing earphones when she specifically asked you about the shape of your toe and wether you wanted to keep it this way or change it. To her question you nodded okay and she proceeded. Hopefully, better communication next time.

Business reply on Google

Hello Aleia. It is disappointing to hear that you were not satisfied with your pedicure by Adilene who is new to the salon and simply didn’t know that we have an incredible Gel Bottle collection of translucent colors specifically designed for French manicures and pedicures bases. This is definitely a miss on our part. When you are new, sometimes it is hard to remember where the supplies are stored and what we actually have. So, our apologies. We attempted to reach out to you with no luck. Maybe better experience next time!

Business reply on Google

Hi Deecee, so sorry to hear about your experience today. I do remember you sitting in the waiting chair and I was absolutely sure you were waiting for a client who was getting her pedicure done. I even recall wonderring why you left without her... So, this was pure miscommunication on our part because our front technitian always asks wheteher new comers have an appointment or are being helped. She was also performing a pedicure when you came in, and since you set down and did not ask about a service, we missed to ask you whether you were being helped. We take walk ins when we have availability, but today we were fully booked. This is why we always recommend to book online at www.tatsnails.com at clients' convenient time. Again, our bad, apologies. Please come back and see us. Thank you, Tatiana

Business reply on Google

Regina, I am sorry to hear that you were frustrated FOUR MONTHS ago at the time of your experience at our salon on Sep 9, 2023 and I wish you expressed your disappointment right away as I see you left your review today, on Feb 20, 2024 on both Yelp and Google. I completely agree with you that any business has the days when things do not run smoothly and we were not an exception to the rule. And yes, our ratings are high because we continuously work on customer satisfaction to build a solid reputation within community. I would like to be factual and address all of your comments. Your 25 minutes wait could have happened because we were very busy and we are only humans after all, however, we did acknowledge running late by apologizing. Yes, you were here for a spa mani and a spa Pedi, $70 each plus the cost of the material removal $15. Which makes it a total of $155 and you left $31 tip. This is pretty high, meaning that at the time of your service you were satisfied with it. Yes, we do charge an initial removal fee and we are very transparent about our pricing policy and service offerings. In fact, our website and Fresha booking platform invite potential clients to become familiar wi