TD Amp Ballantyne
🎬 Entertainment · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Difficult parking and restrictive venue policies regarding cooling and hydration.
Staff yelled at customers and food trucks were poor quality
Business reply on Google
Hi, thank you for your feedback. We are always looking for ways to improve and have passed your note along to the team.
Staff was rude when clarifying the venue camera policy.
Business reply on Google
Hi Bradford, we appreciate your feedback. We strive for guests to have great experiences at TD Amp. We have passed this feedback along to the team. We hope to be able to welcome you back to TD Amp again in the future.
Venue increased prices and now charges for chair rentals
venue policy regarding bag size and lawn chairs caused inconvenience
Venue charges for lawn chair rentals previously allowed for free.
Business increased prices and restricted chair rentals to concert attendees only.
Business reply on Google
We hear you. This policy was implemented to improve entry flow, sight lines and overall venue operations. It is a common practice among many outdoor venues to better manage space and safety. We're committed to enhancing the guest experience and we appreciate your feedback.
Purchased pit tickets were downgraded to lawn seats without compensation.
Business reply on Google
Hi Loree, thank you for sharing your feedback. We strive to ensure that all guests have a good experience at The Amp. Our website links only to our official ticketing partner, Tixr, and this is the sole authorized platform for purchasing tickets to shows at The Amp. Our box office team informed us that some guests purchased tickets through unauthorized third-party sites. Unfortunately, these sites can be misleading, and we don't have control over how they sell or represent tickets. We always encourage guests to purchase through the official ticket link on our website for the best experience. While we can understand your frustration, we hope to welcome you back to The Amp in the future.
website redirection caused purchase of invalid tickets for incorrect seating area
Business reply on Google
Shiron, thank you for your feedback. We strive to make every visit to The Amp a positive experience. We want to clarify that there has not been any scam or hack on our website. Our site links only to our official ticketing partner, Tixr, which is the sole authorized platform for purchasing tickets to Our box office team informed us that some guests purchased tickets through unauthorized third-party sites, which can be misleading and are outside of our control. To avoid these issues, we always encourage guests to use the official ticket link on our website. We understand how frustrating this situation can be and truly hope to welcome you back to The Amp for a better experience in the future.
Website security breach caused loss of purchased concert tickets
Business reply on Google
Hi Melissa, thank you for sharing your feedback. We strive to ensure that all guests have a good experience at The Amp. We want to clarify that there has been no scam or hack on our website. Our website links only to our official ticketing partner, Tixr, and this is the sole authorized platform for purchasing tickets to shows at The Amp. Our box office team informed us that some guests purchased tickets through unauthorized third-party sites. Unfortunately, these sites can be misleading, and we don't have control over how they sell or represent tickets. We always encourage guests to purchase through the official ticket link on our website for the best experience. Customer service is extremely important to us and we have passed your note along to our team. While we can understand your frustration, we hope to welcome you back to The Amp in the future.
Bartender charged extra for ice and provided rude service.
Business reply on Google
Hi Alicia, thank you for your feedback. We are always looking for ways to improve and have passed your notes along to the team.
The venue charges excessively high prices for food and beverages.
Business reply on Google
Hi, thank you for your feedback. We strive to keep our pricing in line with similar venues and events in the area, while also offering a range of food and beverage options. That said, we truly value guest feedback and will pass your comments along to our team as we continue to improve.
Rude staff, high prices, poor amenities, and technical audio issues.
Business reply on Google
Hi Dawn, thank you for your feedback. We are always looking for ways to improve and have passed your notes along to the team. We did want to clarify: our no re-entry policy is a common practice at many concert venues and is in place to help ensure the safety and security of all guests. We also do currently allow lawn chairs that meet our posted guidelines, in addition to offering chair rentals for those who do not want to bring their own.
Venue has poor amenities, restrictive policies, rude staff, and audio issues.
Business reply on Google
Hi Wade, thank you for your feedback. We are always looking for ways to improve and have passed your notes along to the team. We did want to clarify: our no re-entry policy is a common practice at many concert venues and is in place to help ensure the safety and security of all guests. We also do currently allow lawn chairs that meet our posted guidelines, in addition to offering chair rentals for those who do not want to bring their own.
business refused to refund a ticket purchased by mistake
Business reply on Google
Hi Jeanie, thank you for your feedback. We have escalated this to our box office and they will be reaching out to you. Yes, someone reached out to your email. If you did not receive it, please email [email protected].
Venue was overcrowded, disorganized, and had poor staff management.
Business reply on Google
Hi Ange, thank you for sharing your feedback as it helps us continue to refine the guest experience. Our bag policy aligns with national venue standards and is in place to help ensure safety and efficient entry. Guests can bring in larger bags that do not exceed 12” x 6” x 12” if it is a clear bag. We hope to welcome you back for a better visit!
delayed ticket release prevents customer from reselling unwanted tickets
Business reply on Google
Hi Kendal, Amp tickets are available immediately upon purchase and are transferable if bought through our website via Tixr. If tickets were purchased through a third-party platform, there may be restrictions outside of our control. To assist further, please email [email protected] with the name and email address used to purchase the tickets.
Poor parking logistics and unannounced changes to the event start time.
Business reply on Google
Hi Julianna, thank you for taking the time to share your detailed feedback. Your concerns are important to us, and we are committed to providing a great guest experience. Our team is addressing your input to make improvements, and we are dedicated to delivering a better experience at future events.
Poor parking, disorganized entry, and obstructed stage views at venue.
Business reply on Google
Zachary, your feedback is valuable to us. We apologize for the inconvenience you experienced, as we aim to provide a great guest experience. We appreciate your input and are working to improve operational elements for future events. Thanks again for sharing your input, and we hope to have the opportunity to welcome you back to The Amp.
Event staff exhibited racist, aggressive, and rude behavior toward attendees.
Business reply on Google
Stacy, thank you for taking the time to share your experience. We are truly sorry to hear about the interactions you described and that your visit to The Amp did not meet your expectations. Please know that we take all feedback seriously, especially when it involves concerns about the treatment of our guests. We are focused on providing an enjoyable experience for all guests and expect all event staff working at The Amp to uphold a standard of professionalism and respect for everyone. Your experience does not reflect the environment we strive to create, and we are addressing your concerns directly with the staffing company involved. We would appreciate the opportunity to learn more and follow up with you directly. Please reach out to us at [email protected]. Thank you again for bringing this to our attention. We are committed to ensuring a welcoming and positive experience for all guests at The Amp.