Teddy Moving and Storage
🔧 Home Services · Long Island City
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Movers damaged furniture and refused to address the claim.
Business reply on Google
Dear Kamiyah, we're sorry to hear about the situation with your couch. Our team has thoroughly investigated the situation and has already explained our policy regarding damage claims. As your move occurred one year ago, the insurance coverage extends up to 90 days from the date of the move. In addition to that, unfortunately the couch was stored at a facility unrelated to us, so any issues that arose during that time are beyond our control. We understand your frustration and we appreciate your understanding. - Teddy Moving & Storage Team
Television was damaged during the move and claim was denied.
Business reply on Google
Rupesh, we're sorry for the inconvenience you experienced with your TV. Our records show that both our movers and yourself confirmed post-move that all appliances were in working condition. While our customer service team has addressed the situation, we understand your frustration. However, we're continuously working to improve our claims process to better serve our customers in the future. - Teddy Moving and Storage Team
Movers demanded tips, disputed inventory, and failed to wrap furniture.
Business reply on Google
Hi Mali, thank you for reaching out to us with your concerns regarding your recent move. After reviewing our records, we do not have any information on your move in our system. We take customer feedback seriously, so if you really moved with us, contact us and we will address any of your concerns. Thank you - Teddy Moving and Storage Team
Company driver drove recklessly and ignored traffic safety regulations
Business reply on Google
Dear Andy, we appreciate your feedback regarding a recent incident involving one of our drivers. We apologize for the delay in our response and any inconvenience this may have caused. However, it seems we did not receive any emails or phone calls from you regarding this issue. To assist us in investigating this incident and taking appropriate action, please reach our customer service team at 718-355-8822 or fill the contact us form on our website, and we will get back to you quickly to take the proper actions. Thank you- Teddy Moving and Storage Team
Movers arrived late, failed to disassemble furniture, and packed items improperly.