Texan's Auto Repair & collision- Clear Lake
🚗 Auto & Repair · Webster
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor diagnostic accuracy and unprofessional reassembly of vehicle interior components.
Business reply on Google
Hi Cammiesha, Thank you for taking the time to share your feedback. I’m sorry to hear about your experience. what you described is not the level of service we aim to provide. We take concerns about transparency, especially around diagnostics and pricing, very seriously. Our intention is always to clearly explain when a diagnostic is free under a promotion and when charges may apply, and it sounds like we fell short in communicating that properly in your case. I’m also concerned to hear how you felt treated after declining services. Every customer deserves respect and professionalism regardless of their decision, and we will be addressing this with our team. Regarding your vehicle’s condition, that is not acceptable. Your car should always be returned in the same condition it was received, and we sincerely apologize for that oversight. We appreciate you acknowledging the speed of service, but it’s clear we need to improve in several important areas. If you’re open to it, I’d like to personally look into your visit and make things right. Please feel free to reach out to us directly. Thank you again for your honest feedback. Best regards, Mohammed Texans auto repair
Vehicle left unsecured and unrepaired for months with misdiagnosed issues.
Business reply on Google
We’re sorry to hear about your experience and understand your frustration. Your vehicle required repairs outside the scope of our normal day-to-day work, but we still agreed to try and assist rather than turn you away. Unfortunately, the repair process took much longer than expected due to the complexity of the issues and delays involving outside specialists. That being said, we take your concerns seriously, especially regarding communication and how the vehicle was handled while on our property. Leaving the truck unsecured or open should not have happened, and we apologize for that. Our goal has never been to waste anyone’s time or money, and we regret that this situation left you feeling disappointed. We appreciate the feedback and will use it to improve how we handle large vehicle projects and customer communication moving forward.
Repair shop failed to provide updates and misdiagnosed vehicle issues.
Business reply on Google
If you new about the Rat ( 🐀 ) living in your ice cream van and the left over ice cream! How come you never told us about it ? By the way the tow truck driver who came to pick up your van out of our shop told us that we were the 5th shop to refuse to work on it, and please ask your Rat who cut the wires lol.
The business prioritizes profit over quality of service.
Business reply on Google
Thank you Mr. Edwin for reaching out to us we definitely are going to do our best to make you a happy costumer again 🙏🏾
new vehicle issues appeared immediately after repair service
Business reply on Google
We’re sorry to hear that please let us know if anything we can do to help fixing other issues that you may having with the car.
Shop increased quoted price and attempted unnecessary repair
Business reply on Google
Hello mike, please make sure you are talking about the right shop because no database in your name has found in our system thanks.
Vehicle issues recurred shortly after repair services were performed.
Business reply on Google
We’re sorry to hear that please let us know if we can do anything to make you satisfied.