Texas Theatre
🎬 Entertainment · Dallas
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
venue staff refused to address reports of harassment on premises
reservation system failed to guarantee seats despite prior registration
Business reply on Google
Hi Nom. Free “early“ screenings are often organized this way from the studios to ensure they fill the house and unfortunately we have no control over their RSVP process. We apologize for the inconvenience.
Management overbooked the theater causing patrons to be denied entry.
Business reply on Google
Hi Carlos. Free “early“ screenings are often organized this way from the studios to ensure they fill the house and unfortunately we have no control over their RSVP process. We apologize for the inconvenience.
Loud music from the bar disrupted the movie experience.
unhelpful staff and excessively loud audio levels in the theater
Poor visibility and disruptive behavior from other patrons during the movie.
distracting audience behavior and lack of staff intervention during the film
Lack of accessibility assistance and poor facility comfort for disabled patrons.
Business reply on Google
We are very sorry we did not attend to you when you needed to use the lift. The top rows upstairs do have additional legroom. Please DM us and we can comp you to another screening of your choice
The food quality was poor.
Strong lobby incense caused a severe respiratory reaction for the customer.
Business reply on Google
Hi Will, we’re happy you came out to the show but so sorry you had that experience! We don’t burn anything in the building so not completely sure what would cause that discomfort. We did have a big performance in the downstairs theater using a little indoor hazer to create a smoke effect on stage. The vapor from those machines can sometimes have a fragrance, so perhaps it was that. If so; that is not something commonly used so it should not be something to worry about on future visits. Hope we see you again soon!
The scheduled movie was cancelled without prior notification to the customer.
Business reply on Google
Sorry Toni! We didn't want to close Friday night either but we had a serious plumbing problem that was effecting the whole block of Jefferson Blvd. It's been resolved now so hope to see you back soon.
Staff failed to respond to event booking inquiry.
Business reply on Google
hi Alan - Sorry to hear about this! We are doing only very limited rental options right now during covid times. But we will address these concerns internally.
inefficient concession stand line management for online ticket holders
The theater has poor sound quality and a small screen.
Business reply on Google
Sorry to hear the presentation was not up to your standards. We are always looking to improve We actually do have full Dolby Digital surround sound but its only available in films that are mixed that way - can we ask what film you saw?
poor sound quality and uncomfortable seating provided at the venue
long wait times for event entry
Business reply on Google
hi! The show didn't start until the line was cleared! We had to get through all of VIPs's first. Hope you had a fun time!
Staff caused missed show time and facility was unclean
Staff member denied entry and called police without explanation