TForce Logistics
📦 Shipping & Delivery · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The freight company provides poor delivery service for parts.
Business reply on Google
Hi Afroz, We're sorry to hear that your experience did not meet your expectations. We understand how frustrating delivery issues can be and appreciate you taking the time to share your feedback.Thank you for bringing your concerns to our attention.
Package delivery is delayed and customer service is unresponsive.
Business reply on Google
Hi Paul, We sincerely apologize for the frustration and inconvenience caused by the delay of your shipment and the difficulty you experienced reaching our support team. We understand how disappointing it is to pay for shipping, wait longer than expected for your item, and not receive the communication or follow-up you were promised. This is not the level of service we strive to provide. We regret the extended hold times, missed callbacks, and the impact this has had on your confidence in our service. Your feedback has been escalated to the appropriate team for review as we continue working to improve both our delivery and customer support experience. We truly appreciate you bringing these concerns to our attention and sincerely apologize for this experience.
freight delivery delayed for seven days due to multiple logistical issues
Business reply on Google
Hi Asif, We sincerely apologize for the delay in your freight delivery and the inconvenience caused. We understand your frustration with the repeated issues and lack of clear updates. This is not the level of service we aim to provide, and we regret the experience you had. Your feedback is important to us. Thank you for your patience, and please accept our apologies.
repeated delivery delays due to insufficient driver coverage
Business reply on Google
Hi Chris. Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience caused by the repeated delays to your shipment.We understand how disappointing it can be when a delivery is rescheduled multiple times, particularly when expectations have been set for specific delivery dates. We also recognize your concerns regarding the communication you received about staffing and delivery availability in your area.Providing reliable service and clear communication is important to us, and we regret that your experience did not reflect those standards. Your comments regarding the delivery delays, scheduling concerns, and overall customer experience have been documented and shared with the appropriate teams for review.We appreciate you bringing this matter to our attention. Customer feedback plays an important role in helping us evaluate and improve our operations. While we regret the inconvenience caused, we consider this concern formally acknowledged and reviewed, and the matter closed from our customer service standpoint.Thank you for your feedback.
Package delivery delayed due to incorrect address and poor communication
Business reply on Google
Hey Ashley, We sincerely apologize for your experience and the frustration caused regarding your shipment. However, we would like to clarify that we are TForce Logistics, while your shipment is with TForce Freight.
Shipment arrived damaged on multiple occasions.
Business reply on Google
Hi Chris. Thank you for sharing your experience. We’re very sorry to hear that your shipment arrived damaged, and we understand how frustrating and disappointing this must have been.The condition in which your awning and hardware were delivered is not acceptable and does not reflect the level of care and handling we are committed to providing. We also regret the inconvenience caused by the delay and the impact this has had on your trust in both the delivery process and your purchase.Your feedback is taken seriously and highlights the importance of improving handling and delivery standards. We appreciate you bringing this to our attention and remain committed to delivering a more reliable and careful service experience moving forward.
Delivery failed after multiple false excuses and poor staff communication.
Business reply on Google
Hi Albert, We sincerely apologize for the experience you had and for the frustration caused by the communication and delivery delay. This is not the level of professionalism or service we aim to provide. We regret the confusion regarding the delivery timing and the concerns you faced while trying to get assistance. Your feedback is very important to us, and we will be reviewing this matter. Thank you for bringing this to our attention, and we truly appreciate your feedback as it helps us improve our service.
Package delivery is delayed despite multiple status updates.
Business reply on Google
Hi Yolanda,We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.
Package held at warehouse for over a week without delivery attempt.
Business reply on Google
Hi Annabel, We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.
Package delivery is significantly delayed and tracking information is inaccurate.
Business reply on Google
Hi Daisy, - We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.
Delivery driver lacked equipment and manager provided poor customer service.
Business reply on Google
Hi Brooke, We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.
Package was delivered to the wrong location and subsequently lost.
Business reply on Google
Hi Sameen, - We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.
Shipment delayed seven days due to payment term clarification issues
Business reply on Google
Hi Jay, We apologize for the delay in response.We request you to kindly get in touch with TForce Freight.You can contact on 1-800-333-7400 (M-F 0700-2100 EST)/ https://www.tforcefreight.com/ltl/apps/home/
Driver failed to pick up shipment due to lack of communication.
Business reply on Google
Hi Sue, - We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.
long wait times, rude staff, and consistently late shipments
Business reply on Google
Hi, We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.
Driver abandoned damaged shipment and failed to follow delivery instructions.
Business reply on Google
Hi Amanda. We're genuinely sorry to hear about the service issues you've experienced. Delivering a positive customer experience is important to us, and we regret that we fell short of your expectations. Your feedback is incredibly important to us as it helps us understand where we can improve. Rest assured, we are actively looking into the matter to prevent such occurrences in the future. Please don't hesitate to reach out if there's anything else we can assist you with or if you have any further feedback to share.
Package delivered to incorrect address and refund request denied
Business reply on Google
Hi Sean. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.
Driver attempted to extort money for delivery service
Business reply on Google
Hi Nadège.We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is incredibly valuable to us, and we take it seriously as we strive to improve.
delivery driver failed to access building and missed multiple scheduled delivery attempts
Business reply on Google
Hi Daphney .We're genuinely sorry to hear about the service issues you've experienced. Delivering a positive customer experience is important to us, and we regret that we fell short of your expectations. Your feedback is incredibly important to us as it helps us understand where we can improve. Rest assured, we are actively looking into the matter to prevent such occurrences in the future. Please don't hesitate to reach out if there's anything else we can assist you with or if you have any further feedback to share.
Delivery delays, poor communication, and damaged package handling by courier.
Business reply on Google
Apologize for the inconvenience.This is not the kind of experience anyone anticipates. Please share the tracking ID for the concerned package so we can investigate what happened and get back to you with a solution.