The 408's Nail
💅 Beauty & Spa · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff made the customer feel humiliated by discussing their physical features.
Business reply on Google
Hi Karina, As the manager, I truly understand why this experience made you feel uncomfortable and hurt, and I’m very sorry that our actions made you feel that way. First, please know that there was absolutely no intention to make fun of you, speak negatively about you, or embarrass you in any way. What was happening at that moment was related to training and discussion among our technicians, but we now understand that having several team members gathered around your station and speaking in a language you could not understand could easily make you feel singled out or judged. At the time, we honestly did not realize how our actions were coming across or why you became so upset. After reading your review, we understand much more clearly how uncomfortable the situation must have felt from your perspective, and for that, we sincerely apologize. You deserve to feel comfortable, respected, and confident when you are in our salon. Please never feel ashamed or self-conscious about your hands — you are beautiful just as you are. Thank you for explaining your feelings so openly. Your comfort and feelings truly matter to us, and we will use this experience to better train our team and make sur
Rushed service resulted in a skin injury during a pedicure.
Business reply on Google
Hi Christel, We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the discomfort you experienced during your pedicure. We sincerely apologize, as this is never the experience we want for our guests. We would also like to provide some context regarding your visit. While we were busy when you arrived, we were not double-booked, and your service was not rushed. Your appointment was completed within our normal timeframe 2 hours for a manicure and pedicure. Thank you for taking the time to share your feedback. We truly appreciate it, as it helps us continue improving, and we hope to have the opportunity to provide you with a better experience in the future. If you have any questions or would like to discuss your experience further, please don’t hesitate to contact us at (408) 444-5198
Dip powder manicure chipped prematurely and damaged natural nails.
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
Full set nails lasted less than one week
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Staff provided poor customer service and low quality nail application.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Technician caused deep cuts on fingers during nail removal service.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
The final price charged exceeded the price listed on the website.
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
Staff refused service after customer expressed specific preferences for nail work.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Customer experienced a long wait time and a rushed manicure service.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
The manicure design was poor and nail lengths were uneven.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Long wait times, refused service, and attempted double billing.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Poor quality manicure with uneven tips and debris trapped under polish.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Gel manicure and pedicure paint chipped within twenty-four hours.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
The business charged higher prices than those listed on their menu.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Staff caused a burn on the customer's lip during waxing.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Reduced service quality and missing features after business ownership change