The Arrogant Butcher
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The restaurant served a different, lower-quality crab than what was ordered.
Business reply on Google
Hi there, Thank you for your review and for sharing your concerns. I apologize that that the legs felt on the smaller size in length, we do measure them by ounce to make sure you’re getting what you’re paying for. And I do assure you that the only drag we have is King Crab. We would love a second chance to win you over if you’d let us!
slow service and poor food quality
restaurant refused to seat customer in preferred area despite open tables
Customer waited forty-five minutes and was ignored by the staff.
The restaurant service was rushed during the Valentine's Day dinner.
The steak served was not the cut ordered and overpriced.
The prime rib served was spoiled and tasted awful.
Business reply on Google
Hi Elena! Thank you for the review and for brining this to our attention. This is definitely not the type of food that we wish to provide our guests, we take pride in good food and good service and I am so sorry that we dropped the ball during your visit. If you’re willing, I would love to get further in touch with you, our phone number is (602)324-8502
Greeters were dismissive and failed to seat the party as promised.
Business reply on Google
Hi Gerardo, Thank you for taking the time to provide us with this feedback. That is not the first impression we want to leave on any guests, especially new ones such as you and your wife. I can assure you we will be working closely with the host team to ensure this negative experience does not happen again. We sincerely apologize for the unfair treatment. We hope you will allow us the opportunity to provide you with a much better experience if you so choose to dine in with us in the future. We hope to see you soon.
Poor staff knowledge, hot restaurant temperature, and low value for price.
Business reply on Google
Hi John! Thank you for the review and for bringing this to our attention. I am so sorry that we dropped the ball so much during your visit, that is definitely not the type of experience we strive to provide our guests. This deeply concerns me, I would love to hear any more information that you have available about your dining experience, what day, what was ordered, etc so we can ensure to grow from this. Please feel free to reach out. My email is hverrill @foxrc.com
Poor service, lack of parking validation, and uncomfortable outdoor dining conditions.
The food quality was poor and overpriced for the value.
Business reply on Google
Hi there! Thank you so much for your feedback and I am so sorry that you had such a subpar experience with us. I am happy to hear that the staff was able to take care of you, but that doesn't mean much when you are not happy with the food. I would still love to connect with you via email to get some more information from you. Please don't be a stranger!
The prime rib was tough and the mac and cheese poor.
Business reply on Google
Hi there! Thank you so much for taking the time to leave a review, we really appreciate any feedback that we can to help us improve. I am so sorry that the food was not up to par, that is absolutely not the kind of experience that we wish to provide to our guests. I would love to hear some more information from you to possibly make it up to you. Please don't be afraid to reach out! Thank you.
Excessive wait times caused the customer to miss their scheduled event.
Business reply on Google
Lorraine. Thank you for the honest review. We are terribly sorry we dropped the ball here, far from our normal 5-star standards we strive to provide. Feedback like yours is what helps us get better. Please accept our apology and we want to fix this. Please provide your email so we can make things right! Thank you again.
Menu items unavailable and poor server communication regarding substitutions
Business reply on Google
Tami, first off thank you for the honest review. We are terribly sorry to hear that your recent visit was not up to our normal 5-star standards we strive to provide. We also try our best to ensure quality food and great service. It seems we dropped the ball her though. Please provide your email to us so we can make things right. We can't wait to hear from you and thank you again!
Poor food quality and unprofessional staff behavior during follow-up.
Business reply on Google
Hi Shaun. My name is Leah and I am a front of house manager. I'm very sorry you had a less than satisfactory meal. Please email me at [email protected], as I would like get some more information about your experience. Thank you.
Poor service, long wait times, and unsatisfactory staff interactions.
Business reply on Google
Thank you Loni for the Feedback. We would love the opportunity to make it up to you and earn back your trust. Please send me your full name and email so we can send you out a Fox Restaurants gift card. We do value you as a a guest. Thank you!
Poor food quality and missing items in an overpriced seafood platter.
Business reply on Google
Thank you for the feedback Lisa. We apologize that your dinner has was not amazing and that dish did not live up to it's potential. Please send me a direct message, or email me at [email protected] I would like to send you out a Fox gift card. Our way of trying to make it right and keep you as a a loyal guest. Thank you!
Poor service and low quality food served at the restaurant.
Incorrect food preparation and missing items in a takeout order.
The shrimp cocktail portion size was insufficient for the price paid.