The ART INN Seattle

Check-in failure, poor signage, room temperature issues, and lack of soundproofing.

Digital check-in process is inconvenient and room walls are thin.

Customer locked out and charged for a room they could not access.

The hotel app failed to provide access to the booked room.

Hotel room heating system was non-functional and management refused full refund.

Digital check-in issues and uncomfortable mattress quality.

Check-in app malfunctioned and customer support was unavailable.

room was dirty with mold smell and broken air conditioning

Poor communication and unclean room conditions reported by guest.

The room was dirty with hair on bedding and unpleasant odors.

Lack of on-site staff, missing amenities, and poor communication.

Lack of onsite staff and impersonal automated check-in process.

inability to contact staff to cancel a booking

business cancelled booking and failed to provide a refund

Hotel room lacked air conditioning and had black mold growth

Housekeeping entered room without permission despite do not disturb sign.

Room condition, poor parking, and unsafe neighborhood environment.

The business misrepresented itself as a hotel on a booking app.

Inadequate climate control and unhelpful staff response to guest complaints

hotel fails to provide key cards or respond to contact attempts