The Athletic Cos Quarry Trails
🏋️ Fitness & Gyms · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Overcrowded gym, unfair cancellation policy, and malfunctioning locker systems.
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. We understand how frustrating it can be when the gym feels crowded during peak after-work hours, and we appreciate you sharing that perspective. Regarding membership pricing and the 30-day notice, this policy is clearly outlined in the membership agreement that is reviewed and signed at enrollment and applies to all memberships. In regard to the lockers, we are actively working to improve member education and signage around proper locker use to help prevent lockouts and reduce these situations moving forward. We appreciate you taking the time to provide this feedback, as it helps guide ongoing improvements to our operations and member experience. Please reach out to us directly if you would like to discuss your experience further.
Gym membership price is high relative to limited facilities and perks.
Business reply on Google
Thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet your expectations. While some of our locations have a smaller footprint, every membership includes access to all four of our locations, giving members the flexibility to work out wherever it's most convenient. Members also enjoy seasonal access to our outdoor pool, unlimited group fitness classes, 24/7 access, and member challenges and events throughout the year. We understand that guest privileges are important to many people, and we appreciate you sharing your perspective. We'll be sure to pass your feedback along as we continue looking for ways to improve our membership experience. Thank you again for your honest review, we truly appreciate your input.
customer charged yearly fee after account cancellation
Business reply on Google
Hi Parker, thank you for taking the time to share your feedback. We want to clarify that we do not charge an annual or yearly fee. The $70 charge was your final invoice, in accordance with our 30-day cancellation notice policy outlined in our membership agreement. This was also explained and confirmed via email at the time of cancellation. If you’d like us to review this together or have any questions, we’re always happy to help.
Lack of emergency access to lockers containing essential medication
Business reply on Google
Hi Lena, thank you for taking the time to share your feedback. We appreciate you bringing this experience to our attention and have noted your comments as we continue to evaluate our after-hours procedures and member communication. We’re glad to hear you found the facility itself enjoyable and value the feedback provided.