The Austin Eagle
🍽️ Restaurants · Austin
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Staff behavior and misleading marketing practices have alienated long-term customers.
The establishment uses low-quality vodka for mixed drinks.
Excessive cover charge for a venue with low attendance
Customer denied entry due to expired identification
Business reply on Google
Hi Tommy, We understand that was a frustrating experience, especially after traveling so far. However, we are legally required to check IDs and cannot admit guests with expired identification, no exceptions. Because you were not able to enter, we’re a bit confused by the ratings for food, service, and atmosphere, as you didn’t experience those aspects of our business. We hope you’re able to visit us in the future with valid ID so we can provide the full experience we’re known for.
Bartender was frequently absent making it difficult to order drinks.
Business reply on Google
Hi Justin, thank you for taking the time to share your experience. We’re sorry that service fell short during your visit. Even on quieter late nights, guests should always feel attended to, and we appreciate you bringing this to our attention. We’ll be addressing this with our team. For future visits, we recommend checking our website and social media for our full event calendar, as different nights can offer very different experiences. We’d love the chance to welcome you back on a night that better fits what you’re looking for.
The business has inadequate parking facilities.
Business reply on Google
Hi M.J. thank you for the thoughtful review and for stopping by a few times over the past year. We really appreciate you sharing both what you enjoyed and what could be better. We hear you on pricing and parking — those are common challenges in our area, and we always try to balance quality, experience, and accessibility as best we can. Crowd mix can definitely vary by night, which is why we encourage guests to check out our website and social media for our full event calendar to find a night that best fits their vibe. Thanks again for giving us multiple visits, and we hope to welcome you back again soon.
Unauthorized tip added to the customer bill without consent
Business reply on Google
Hi Miguel, Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience at The Austin Eagle. We take concerns like this very seriously—especially when it involves any potential billing or tipping discrepancies. To help us investigate further, please send a copy of your receipt—or let us know the date and approximate time of your visit, along with the last four digits of the card you used (if applicable). You can email me directly at [email protected]. Please do not share any confidential information in your public response—only send it to us directly via email. We appreciate your feedback and hope to make this right. Warmly, Hexa Dulce Owner, The Austin Eagle
The business has high prices and an unpleasant clientele.
The DJ played inappropriate music for the venue atmosphere.
Business reply on Google
Hi Steve, thanks for your feedback! We’re glad to hear you enjoyed the bar and the crowd. We apologize for the music that evening—the DJ didn’t realize it was 80s night and didn’t have the right set prepared, which is unusual since they’re usually great at setting the vibe. They’ll definitely be prepared next time. And with the weather cooling down, our patio has become a favorite spot, so many people prefer to enjoy it when it’s a beautiful night outside. We hope to see you back soon!
The music selection at the venue is poor.
The food served was poor quality and improperly prepared.
Bartender displayed rude attitude toward customer during service
The bar atmosphere and staffing choices did not meet expectations.
The music played at the venue was poorly received by patrons.
Business reply on Google
Dear Dennis, Thank you for taking the time to share your thoughts with us. We truly value all feedback, and I'm sorry to hear that your experience at the Austin Eagle wasn't up to your expectations. To help us better understand your preferences and improve our offerings, we would greatly appreciate it if you could provide more details about the night you visited our bar. We often host various local community events, each with its own unique DJ and vibe, which can lead to different music styles and atmospheres on different nights. We are always open to learning more about the type of music and club atmosphere that resonates with our patrons. Your insights could play a crucial role in shaping our future events. We genuinely want to create an enjoyable experience for all our guests, and your input would be invaluable in achieving that. We encourage you to give us another chance in the future. We're constantly striving to enhance our offerings and create a diverse and exciting ambiance for everyone to enjoy. Please feel free to reach out to us directly with any specific preferences you have so we can tailor our events to suit your tastes better if possible. Thank you once again for you