The Baroness Hotel
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel lacks onsite staff and has poor room conditions during remodeling.
Hotel cancelled reservation to relist room at a higher price
unjustified smoke damage deposit charge without prior communication
unprofessional staff and lack of air conditioning in guest rooms
Business reply on Google
Dear phatcap45, We're sorry to hear that your stay did not meet your expectations. While our historic property does not offer central air conditioning—a fact we aim to make clear at the time of booking—we understand that warmer temperatures can be uncomfortable, and we do our best to provide fans and ventilation options to help. We also regret that you felt our staff was unhelpful. Providing respectful and attentive service is something we take seriously, and your comments will be shared with our team as a reminder of the standard we aim to uphold for every guest. Thank you for your feedback—we know it’s not easy to share negative experiences, but it does help us improve. Sincerely, Jasiah Front Office Supervisor The Inn and Baroness Hotel at Virginia Mason
Front desk staff hung up during inquiry about room AC details.
Business reply on Google
Hi Kristen, Thank you for bringing this to our attention, and I’m truly sorry for the experience you had when calling our front desk. That’s not the level of service we aim to provide, and we will be addressing this incident directly with our team to ensure it doesn’t happen again. Regarding the air conditioning information on our website — you’re absolutely right to expect clarity. We understand how that could be confusing, and we are currently reviewing the room descriptions to make them more accurate and consistent for future guests. We appreciate your feedback and the opportunity to improve. If you have any further concerns or would like to speak with management directly, please don’t hesitate to reach out. Warm regards, Hotel Management
hotel room door locks were broken and staff failed to fix
Business reply on Google
Marc, thank you for bringing this to our attention. I’m very sorry to hear about your experience and especially concerned by the issues you described regarding the room door and locks. Guest safety is a top priority for us, and it is unacceptable that these concerns were not resolved promptly during your stay or that an alternative room could not be provided. I regret that this left you feeling unsafe and unsupported, and I understand how frustrating and unsettling that must have been. Your feedback has been taken seriously and shared with our leadership and maintenance teams to ensure this type of issue is addressed and does not recur. We are also reviewing our internal escalation procedures so that safety-related concerns receive immediate action. While I’m sorry we fell short during your visit, I appreciate you taking the time to share your experience. Feedback like yours is critical in helping us improve. Sincerely, General Manager The Baroness Hotel
rude staff and poor bathroom maintenance including a clogged shower drain
Business reply on Google
Dear Michael, Thank you for taking the time to share your feedback. While we’re glad to hear you were satisfied with the room itself, we’re sorry to hear about the service concerns and the issues with the bathroom. We strive to provide a welcoming and comfortable experience for all guests, and it’s clear we missed the mark during your stay. Your comments have been shared with both our front desk and housekeeping teams so we can address the areas you've mentioned and improve moving forward. We appreciate your honest review—it helps us continue to refine the guest experience. Sincerely, Hotel Management The Inn and Baroness Hotel at Virginia Mason
Hotel room door fails to lock and appliances are nonfunctional
Business reply on Google
Felicia, thank you for taking the time to share your experience. I’m very sorry to hear about the concerns you encountered, particularly regarding the door lock and the condition of in-room appliances. Issues related to safety and security are taken very seriously, and it’s unacceptable that you felt uncomfortable during your stay. I do appreciate you acknowledging the professionalism and helpfulness of our front desk and maintenance teams. While I’m glad they treated you with care, I regret that we did not fully resolve the issues to your satisfaction. Your feedback has been shared with our leadership and facilities teams and is being used to guide corrective action and ongoing improvements. Comments like yours are important in helping us prioritize where attention is most needed. Thank you again for sharing your experience. Sincerely, General Manager The Baroness Hotel
Room amenities and appliances are non-functional or missing.
Business reply on Google
Hi Judy, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you and your daughter experienced during your stay, from the heating and kitchen appliances to the lack of pillows. This is not the standard of comfort or service we strive to provide. Your comments are important, and I’ve shared them with our team so these matters can be addressed immediately. I’d also like the opportunity to speak with you directly to learn more about your experience and see if there’s a way we can make it right. Please feel free to contact me at [email protected]. We appreciate you bringing these concerns to our attention and will use your feedback to guide improvements. Warm regards, Oksana Posthuma General Manager
Hotel has broken amenities, poor cleanliness, and caused a billing error.
hotel room lacks air conditioning, wifi, water, and water pressure
The hotel rooms were dirty and the staff was unhelpful.
Vehicles were broken into in the hotel's unsupervised parking lot.
hotel lacks air conditioning and has a persistent urine odor
Hotel room was uncomfortably hot and smelled like cigarette smoke.
Hotel canceled reservation and charged higher rates with unexplained fees.
Hotel room had bed bugs and poor sanitary conditions.
Hotel lacks air conditioning, hot water, and functional appliances.
Hotel room lacks air conditioning and features outdated, worn-out amenities.
Hotel lacks air conditioning, window screens, and affordable parking.