The Beacon Charlotte Airport
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
hotel rooms and lobby are infested with pests and bodily fluids
Hotel room was dirty, poorly maintained, and denied a refund.
customer was incorrectly charged a smoking fee for a non-smoking room
Business reply on Google
Our policies clearly state that smoking is not permitted in any guest room. We did find evidence of smoking in your room, including several cigarette butts on the floor, ashes throughout the room, and a noticeable smoke odor. Because of this, the room cannot be rented again until it has been treated. For that reason, a smoking fee had to be applied. We did not charge the full amount, but a partial fee was necessary due to the condition of the room. Thank you for your understanding.
Hotel room was unsanitary and in severe disrepair.
unauthorized charges and failure to provide promised shuttle service
Broken room lock, unpleasant odors, and inaccurate website amenities.
Unauthorized room entry and missing personal property reported by guest
Business reply on Google
Thank you for sharing your experience. We’re very sorry for the situation you encountered and understand how unsettling it was. Guest safety is extremely important to us, and your concerns have been escalated for immediate review. We regret that you did not feel secure during your stay and appreciate you bringing this to our attention so we can address it promptly.
The hotel staff member was rude during a phone inquiry.
Business reply on Google
I apologize for the interaction you experienced this evening. That behavior does not reflect our expectations for guest service, and I appreciate you taking the time to let us know. I will be addressing this matter promptly. We are committed to making sure your stay is handled with care and professionalism, and we will work to ensure the rest of your visit is much more positive.
The hotel room was dirty and several amenities were non-functional.
The hotel requires renovations and the room has a broken sink.
The elevator was dirty and check-in service was poor.
Hotel had missing amenities, dysfunctional keys, and poor room cleanliness.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience fell short of expectations, especially during a multi‑night stay. This is not the level of comfort or service we aim to provide. The concerns you mentioned — towel availability, key issues, (we do not have a pool) and laundry access, room condition, and breakfast quality — are all areas we take seriously. I apologize for the inconvenience these issues caused and for the impact they had on your stay. Your comments have been shared with our team so we can address each point directly and ensure improvements are made. I’m glad to hear that our location was a positive for you, but I understand that doesn’t make up for the challenges you encountered. We would appreciate the opportunity to speak with you further and regain your confidence in our property.
Hotel lacks clean linens, has maintenance issues, and unsafe parking environment.
Business reply on Google
Dear Guest, Thank you for sharing your feedback. I’m very sorry to hear that your stay did not meet expectations, and I understand how frustrating these issues must have been—especially after long days at your events. The concerns you mentioned regarding the shower drain, bathroom door, linen availability, and the pool closure are not reflective of the experience we aim to provide. I apologize for the inconvenience these matters caused during your visit. Your comments have been shared with our team so each item can be addressed directly. I’m also sorry for the disruption caused by the activity at the neighboring event center. While this is not affiliated with our property, we recognize the impact it had on your stay, particularly regarding parking and overall comfort. We appreciate you taking the time to bring these matters to our attention. While I understand your decision based on this experience, we would welcome the opportunity to speak with you further and work toward restoring your confidence in our hotel.
unreturned deposit and multiple facility maintenance and staffing issues
Hotel room was dirty, poorly maintained, and staff appeared unprofessional.
Business reply on Google
Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet expectations. Our property will be undergoing renovations soon and we also did not see any comments regarding your room that day. We value all guest feedback and remain committed to improving the experience for every traveler. Thank you again for taking the time to share your concerns.
Shuttle service hours were insufficient for airport pickup
Hotel room was dirty, damaged, and lacked basic amenities.
Hotel has bed bugs, foul odors, and non-functional plumbing.
The shower was non-functional and the room lighting was insufficient.
Business reply on Google
Ben, Thanks for sharing your experience. We definitely share some of the same concerns which is why we chose to just completely overhaul the place once we took it over. Renovations begin this summer. Please come back and see us as a Voco next year!
The hotel facility is in poor condition and requires renovation.