The Bishop Arts Hotel by Q resorts
🏨 Hotels & Travel · Dallas
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Lack of on-site staff and confusing self-check-in process.
Business reply on Google
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that our property is a contactless, self-check-in boutique hotel, and this information is communicated to guests throughout the booking process, in pre-arrival messages, and in the detailed instructions sent prior to check-in. Our goal is to provide a convenient and flexible experience that allows guests to check in at their own pace without waiting at a front desk. Regarding the location, our hotel is located in the Bishop Arts area of Dallas, though we understand there can be confusion due to similarly named properties in the neighborhood. For this reason, we provide the exact address and arrival instructions before check-in to help guests arrive at the correct location. The access codes for parking, building entry, and guest rooms are implemented as security measures to help protect our guests and the property. While many travelers appreciate the convenience of contactless access, we understand this style of accommodation may not be the right fit for everyone. We are also sorry to hear about the temporary issue you experienced w
Unsafe property conditions and unprofessional owner retaliation against guests and…
Business reply on Google
We take all feedback seriously and appreciate the opportunity to clarify some misinformation presented here. Our business operates with integrity as a family-owned, licensed hospitality provider, and we take great pride in maintaining a clean, safe, and respectful environment for all guests. After reviewing your comments, it appears this review is not from a verified guest of our property, but rather from someone who does not have a direct business relationship with us. The statements made contain several false and damaging claims that do not reflect the reality of our operations or the experiences of our verified guests. We have strict security and guest policies in place, including surveillance and third-party monitoring, to ensure that illegal activity or disturbances are not tolerated. We also work closely with local authorities and property management to maintain a safe environment for both residents and visitors. While we welcome constructive criticism from actual guests who have stayed with us, we cannot allow misinformation or defamatory statements that attempt to harm our reputation and the livelihood of our family-run business. This review has been reported to the appropr
Missing check-in instructions led to towing and room amenities were broken.
Business reply on Google
Hi Kent! Thank you for your feedback—we’re sorry to hear about your experience. We do send detailed check-in instructions, including the gate and parking information, prior to arrival. In some cases, when reservations are made through third-party platforms, the contact information provided does not always allow those instructions to be delivered successfully. It looks like once you reached out, our team provided everything right away so you could access the property. We understand how frustrating that initial confusion can be, especially with similarly named properties in the area. Regarding parking, we do have clearly designated hotel spots, and unfortunately vehicles parked outside of those areas are subject to towing by the property management. We’re sorry this happened during your stay and understand how inconvenient that must have been. We also apologize for the issue with the shower and for the missing coffee creamer. If you had reached out during your stay, we would have immediately taken a look at the shower and resolved the issue for you. As noted in our listing, we operate as a self check-in property without a traditional front desk, but our team is always available to as
hotel door code failed and staff are unreachable
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulty accessing the property and were unable to reach us at the moment you tried. Our team is committed to providing clear instructions and timely support, and we take situations like this seriously. We would appreciate the opportunity to look into what happened and ensure everything is resolved for you. Please contact us directly with your reservation details so we can review the situation and assist you further. Thank you again for bringing this to our attention, and we hope to better serve you in the future.
lack of on-site staff and poor shower design
Business reply on Google
Thank you for sharing your feedback. I’m truly sorry to hear that parts of your stay didn’t match your expectations. We understand that our contactless, boutique-style setup isn’t the traditional hotel experience some travelers are used to, and I appreciate you taking the time to describe what didn’t work for you. Our check-in process is designed to be simple and secure, but I understand how it can feel inconvenient after a long day of travel, especially if arriving late at night. We’ll look into ways to make the process even clearer, including improving signage so guests can locate the property more easily. I’m also sorry about the strong scent in the room and the shower issue — both will be addressed with our housekeeping and maintenance team right away. While we don’t operate with an on-site front desk, our support line is always available, and we do strive to respond quickly whenever guests need anything. I’m glad to hear you found the bed comfortable and enjoyed the streaming options, though I understand the overall experience didn’t align with what you were hoping for. We truly appreciate your honesty — it helps us continue improving — and we wish you all the best in your fut
Hotel provided guest with door code to an already occupied room.
Business reply on Google
This review doesn’t reflect us or our hotel. We never have any issues with double booking. Guest booked through a booking platform and they had an error ( which is not our fault as a hotel ). We provided guest with the best solution possible and give her options that were readily available. We want the best and we provide the absolute best service for our hotel guests as our previous reviews reflect that.
Hotel had sewage smell, power outage, and double booked the room.
Business reply on Google
Hi Austin. We are deeply saddened to hear that your stay was not perfect. We want nothing but comfort for our guests and to provide the best possible experience Power outage was in the area and it affected the entire neighborhood ( it was city’s fault, not ours ) Hotel manage was immediately at the site to solve or resolve any issues We never had any complaints regarding our water smelling. We tested the water ourselves and we did not smell anything Regarding the double booking it was a technical error from the booking platforms which we have no control over hence we offered you the refund We hope that you will give us another change to service you thanks
hotel failed to provide parking instructions resulting in vehicle being towed
Business reply on Google
This is completely false review and we have no recollection of this guest at our hotel. We have 12 designated parking spots just for the hotel guests which is in a private gated parking lot, very safe. All of our 12 parking spots are labeled and no towing is enforced. This review is going to be reported
Lack of staff, security issues, and poor facility maintenance.
Business reply on Google
Hello unfortunately everything this guest has said is completely false. We are a family owned and managed boutique hotel. We don’t have broke parking gates, or any of the issues this guest has mentioned. We don’t even know who is person is. This guest never rent or stayed with us. This review was either meant for some other place.
The hotel lacks on-site staff and requires a digital access code.
Business reply on Google
Hello, we are you a boutique hotel where we have staff till 6 pm. Maybe you have confused our hotel with someone else’s. Your review doesn’t mention anything regarding your stay or your experience. We ask you to be honest and fair regarding your review. Thanks
Hotel refused to provide a refund during a natural disaster
Business reply on Google
Hi. First of all we are saddened to hear that your expectations were not met. You booked through a third party booking website ( Expedia). Any cancellation, last minute issues or emergency you have adhere by their policies and rules. I think it is very unfair to leave us a bad review when you never booked with us directly and You never stayed with us. Our goal is to only provide the best for our guests and we have and we always will. I would highly recommend that you contact your booking site and discuss the policies with them. Thank you again and we hope to host you soon .
The hotel failed to provide a refund per cancellation terms.
The business is accused of fraudulent operations and poor maintenance.
Staff refused to assist with booking and repeatedly hung up
Business reply on Google
Hello John. Just to clarify you left the review for the wrong Hotel. We are the The bishop arts hotel by blue Lofts on 975 N zang. There is another hotel name Bishop Arts hotel on 620 N Bishop Ave. please I would appreciate if you can removed your review from our hotel and leave it at the correct one, thank you. Reply: we do not manage any other hotel then the bishop arts hotel by Bluelofts in 975 n zang Blvd. please be advise that we have no connection with the other hotel. You never called this hotel, your communication was with the other hotel. I would appreciate if you can edit your review please
unexpected property fee added at checkout
Business reply on Google
Hello! We don’t have any log or guest under this name, hence this review is not valid and it doesn’t not reflect how we conduct business with our clients. I would be grateful if you can request to get your review removed, thank you
Staff blocked handicap parking and threatened to tow the customer
Business reply on Google
Hello Joan! Thank you for your stay with us. We apologize your stay with us did not meet your expectations. Unfortunately the handicapped space belongs to the apartment complex with whom we share the parking lot with. The owner of the white truck is not affiliated/does not work for the hotel, and was letting our guests know that they must park in our hotel parking spaces to avoid being towed. In no way that was a threat, he/she was passing this information to save you from inconvenience. There are more than enough parking space at the hotel side to utilize, even if you park in between two parking spaces if needed. We thank you for this feedback and will use it to better our property. Again thank you for your stay and your feedback in helping us better our property!
Lack of on-site staff and inconvenient room access procedures
Business reply on Google
Hello, thank you for taking the time to review our property. We are sorry to hear that your stay with us did not meet your expectations however we do have all our information listed before/when booking. We are a contactless check-in/check-out property which is why we provide all our guests with individual codes to enter the property to ensure everyone’s safety. We have our information written and sent as clear as possible to ensure all our guests know where to enter and what codes to use. It is also stated that our staff is only onsite during business hours, but we give contact information so you can reach our management team after business hours. We also have pictures of every room on our website to make sure our guests are booking the room they prefer and it is the right fit for them. We are a small historic two story property so there is no elevator on the property. We will make sure to address the pool concerns and will work to make better the property. Again, thank you so much for your stay with us and taking the time to review our property!
Broken room amenities and lack of on-site staff assistance
Business reply on Google
Hello, Thank you for taking the time to review your stay with us! We apologize that your stay with us did not meet your expectations. We would like to clarify that we have a contactless check-in and check-out process. Our website does state that we do not offer daily housekeeping, breakfast and our staff is onsite during business hours. We are a historic two story building, unfortunately we are not able to have an elevator, we disclose this information on our website and every booking platform, to make sure guests are aware of this prior to booking. We do offer more toiletries and towels to all of our guests upon request and we have some available by the coffee bar area so they are easily accessible. We apologize that we do not have USB ports but all of our rooms offer wall outlets to ensure that our guests can plug their electronic devices. We understand all your frustrations and apologize for all inconveniences. We will take this feedback and use it to improve the stay of future guests. Again, thank you so much for taking the time to give us your feedback.
guests forced to wait one hour outside for check in
Business reply on Google
Hello, Thank you for your review. We understand your frustration. As stated on our website policies we only have staff on site during business hours and we have a contactless check-in and check-out process. We would like to clarify that the process took 10 minutes and not an hour to get you checked into your hotel room for security reasons and reservation policies we need to verify that the person staying is the person under the reservation. This is why we request ID verification for everyone’s security. Again, thank you for review. We value your opinion and will work on improving our services.
No staff available for check-in after midnight
Business reply on Google
Hello, We apologize that your stay with us did not meet your expectations. We wanted to clarify that the 3rd party booking service confirmation message does state that we require a signed check-in card to provide access codes since we offer contactless check-in and check-out. It is also stated that our staff is only on-site during business hours. Booking channels have all business information displayed when you book along with operating hours and checking procedures disclosed. We tried to reach out numerous times via email, the booking channel used to make the reservation and text message to make sure you received the digital check-in card in order to send the access codes. We appreciate your feedback and will use it to better our business. Thank you!