The Boylston Hotel Capitol Hill

The hotel cancelled the reservation and failed to issue a refund.

Hotel canceled confirmed reservation without providing an explanation

Room assignment errors, non-functional heating, and poor staff communication.

Misleading parking information resulted in an unexpected eighty-five dollar ticket.

Poor soundproofing, chemical odors, and non-functional bathroom ventilation.

Hotel lacks staff, has small rooms, odors, and broken amenities.

Misleading hotel description, broken amenities, and lack of staff assistance.

Hotel parking garage is unsafe and hotel lacks accessibility features.

Hotel cancelled confirmed booking without notice or assistance.

Hotel lacked elevator access and staff refused to provide assistance

Small rooms, excessive noise, and poor customer service response times.

Staff harassed guest regarding service animal and building has poor soundproofing.

lack of on-site staff and ineffective communication through the app

Air conditioning malfunctioned and customer support was unresponsive to requests.

The hotel room quality and amenities did not match the price.

The room size is extremely small and the beds are uncomfortable.

Poor room quality and lack of responsive customer support.

Excessive noise, broken amenities, and unhelpful customer service.

excessive noise due to thin walls and lack of front desk

Room was poorly ventilated, cramped, and had a faulty shower design.