The Carlile Room
🍽️ Restaurants · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hostess was rude and unprofessional regarding bar seating availability.
Poor food quality, inconsistent service, and lack of table maintenance.
Poor crowd management and staff behavior during an emergency situation.
limited operating hours prevent the use of a gift card
Poor customer service and unprofessional conduct by staff and management.
The food portions are small and the taste is mediocre.
Small food portions and high prices for the quality provided
The served meal did not match the online menu description.
Slow service and cold food with missing items.
Business reply on Google
Hello Joe, I'm sorry to see your experience was not up to our standards. If you would be interested in giving us another opportunity to make your experience positive and memorable, I would be happy to buy dinner for you and your partner. Please reach out to me at [email protected] and I would be happy to arrange a reservation for you. Again, I apologize your experience was not a positive one. Best, Leann Jensen, GM, Carlile Room
Staff ignored gluten allergy resulting in severe physical reaction
Business reply on Google
Hi Sav, I am so sorry to hear about your experience at Carlile Room. Thank you for taking the time to share the details. I hate to think we've caused you physical pain, and I am so sorry. Our team must do better, and we will work hard to ensure that. We will be re-training all team members to prevent this from happening in the future. Thank you again for contacting us; it provides us an opportunity to improve. I want to refund your meal and send you a gift card if you decide to give us another chance. I realize this won't do anything to relieve your symptoms, but if you are willing, please get in touch with me directly at [email protected]. Please let me know if there's anything else I can do for you. Brock Johnson Director, Restaurant Division Tom Douglas Restaurants
Restaurant denied access to advertised menu without valid justification.
The quality of the food has significantly declined.
Long wait times and dissatisfaction with service charges and food pricing.
Poor service, cold food, and excessively loud music during dinner.
Poor service, rushed dining experience, and low quality overpriced food.
Business reply on Google
Thank you for taking time to provide feedback. We are also disappointed in the experience you had and these issues will be addressed immediately. We strive to provide excellent food and service at all times and we hope you'll give us another try!
Automatic gratuity added to bill despite poor service frequency
Receipts contain political messaging and the menu lacks specific brunch items.
Staff made threats regarding food hygiene and verbally harassed customers.
Inattentive service provided despite automatic gratuity charge
The food items are overpriced for the portion sizes provided.