The Club at SJC
✈️ Airlines · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Lounge has limited operating hours and overcrowding issues.
Business reply on Google
Dear Traci Schauermann, Thank you for taking the time to share your feedback. We're sorry to hear that the lounge hours and capacity did not meet your expectations during your visit. We understand how frustrating it can be when operating hours are reduced, particularly if it affects your travel plans. The current hours have been adjusted in response to reduced flight activity in the A8 gates. We also recognize your concerns regarding capacity at the Gate 15 lounge and appreciate you bringing them to our attention. Your comments have been shared with our leadership team as we continue evaluating our operations and guest experience. If you'd like to discuss your visit further, please contact us at [email protected] 💌 – The Club SJC
Lounge lacks air conditioning, food refills, and restroom access.
Business reply on Google
Dear Kim, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at The Club SJC did not meet your expectations. We regret that the temperature, food availability, and restroom access negatively impacted your visit. We understand how frustrating it is when refreshments are not replenished and amenities are unavailable during your stay. Your comments regarding the lounge environment and restroom cleaning schedule have been shared with the General Manager for review with the team as we continue working to improve the guest experience. We appreciate your honest feedback and hope you'll give us another opportunity to provide a better experience in the future. If you'd like to share additional details about your visit, please contact us at [email protected] 💌 – The Club SJC
Receptionist exhibited rude and aggressive behavior toward a lounge guest.
Business reply on Google
Dear Sokmean Pon, Thank you for taking the time to share your experience at The Club SJC. We appreciate you noting what worked for you during your visit, and we are especially grateful that you brought this interaction to our attention. We are sorry to hear that the way our team member communicated with you left you feeling uncomfortable. While our lounges do follow airport security protocols around unattended personal items, those expectations should always be explained clearly, calmly, and with respect. The manner in which the message is delivered matters just as much as the policy itself, and we understand how frustrating this interaction felt. Your feedback has been shared with the local leadership team, and the ambassador involved will be coached on how to better communicate these requirements in a more welcoming and professional way moving forward. If you would like to share any additional details about your experience, you are always welcome to reach us at [email protected] 💌 We appreciate you taking the time to let us know, and we hope a future visit feels more comfortable and positive from start to finish ✈️ – The Club SJC
Staff failed to inform guests about food availability and options.
Business reply on Google
Dear Kedar Joshi, Thank you for sharing your experience with us. ✈️ We are sorry the ordering options were not clearly explained during your visit. Our Concierge Team will be reminded to let guests know that additional food items can be ordered through the QR codes at each seat, and our Sodexo Team will review the current menu selections. If you would like to share more about your visit, please reach us at [email protected] 💌 We hope your next experience feels more seamless and satisfying. – The Club SJC
customer forced to wait despite available seating in the lounge
Business reply on Google
Dear Manoj Ramachandra, Thank you for sharing your experience. We understand how frustrating it can be to encounter a waitlist, especially when the lounge appears to have available seating. While we do implement a waitlist to manage capacity and guest comfort, we’re actively working with our team to reduce wait times and better communicate the process. Pre-booking a reservation is also a helpful option for guests who prefer guaranteed access. Your comments will be shared with our team going forward, and we appreciate your patience as we work to improve the experience. If you’d like to discuss your visit further, we’d love to hear from you at [email protected] Hope to serve you again under better circumstances. Kindly, The Club SJC
Rude staff and lack of transparency regarding food and drink limits.
Business reply on Google
Dear Navtej S., Thank you for taking the time to share your experience. We’re sorry to hear that your visit didn’t meet expectations, particularly in regard to service and communication around food and beverage offerings. We understand how important hospitality and transparency are—especially when hosting guests—and regret that your experience felt uncomfortable. Your feedback will be shared with our team for review, and we’re committed to providing a more welcoming and respectful environment for all our visitors. If you’d like to share more details, please feel free to contact us at [email protected] Thank you, The Club SJC
Lounge amenities and location are poor quality.
Staff yelled at children and manager evicted family from lounge
Lack of staff presence and poor service at the club
Staff denied entry before the stated closing time.
Lounge is dirty with unpleasant odors and inefficient front desk staff.
The club denies entry despite charging fees through priority pass.
Seating is restricted for specific airline passengers despite low flight frequency.
Lounge access denied due to private bookings and poor staff service.
Seating areas were blocked off for crew members instead of customers.
Elevator out of service and lounge facilities are dirty and unmaintained.
Staff failed to notify customer when their turn on waitlist arrived.
Long wait times and lack of basic amenities for guests
Lounge food and alcohol were unstocked and staff were frequently absent.
Club denies entry to domestic first class passengers