The Club CLT

Business reply on Google

Dear Amor Bejaoui, Thank you for your feedback. We’re truly sorry your visit to The Club CLT was disappointing from start to finish. The slow service, limited food options, and lack of welcoming assistance are not the experience we want for our guests. Your comments will be discussed with our leadership team as we continue working to improve. If you’d like to share more about your visit, please contact us at [email protected] 💌 – The Club CLT

Business reply on Google

Dear Chris R., Thank you for sharing your feedback. We're sorry your experience at The Club CLT did not meet your expectations. We understand how frustrating longer wait times can be, especially when they differ from what was initially communicated. Please note that Priority Pass membership provides lounge access but does not guarantee immediate entry or reserve a spot in the lounge. Entry is based on available capacity, and wait times can change quickly as guest volume fluctuates. Your comments regarding staffing, wait times, and our food offerings have been shared with our leadership team as we continue working to improve the guest experience. If you'd like to discuss your visit further, please contact us at [email protected] 💌 – The Club CLT

Business reply on Google

Hi Raj Kaya, Thank you for taking the time to share your feedback. We are sorry to hear that your experience at The Club CLT did not meet your expectations. We understand how frustrating it can be to encounter a waitlist, especially when the lounge may appear to have available seating. Our team carefully manages lounge occupancy based on overall capacity, staffing, and operational requirements to ensure a safe and comfortable experience for all guests. We regret that your visit left you feeling disappointed. If you would like to share additional details about your experience, please contact us at [email protected]. Your comments will be shared with our leadership team as we continue working to improve the guest experience. – The Club CLT

Business reply on Google

Dear Daktor30, Thank you for bringing this to our attention. We are truly sorry to hear that your experience at The Club CLT left you feeling unwelcome. Providing every guest with a warm, respectful, and inclusive experience is a core expectation for our team, and we take concerns like yours very seriously. We regret that the interaction you described made you feel dismissed and uncomfortable. While we cannot comment on or confirm the intentions behind an employee's behavior, we understand the impact your experience had on you, and that alone is concerning. Your comments will be shared with the lounge leadership team so they can review the details, including the staffing schedule from the timeframe you provided, and address this matter appropriately. We are committed to ensuring all guests are treated with courtesy, professionalism, and respect. We would appreciate the opportunity to learn more about your visit. Please contact us at [email protected] 💌 – The Club CLT

Business reply on Google

Dear Max Gomez, We're sorry to hear your visit didn't meet your expectations. We understand how disappointing it is to wait for lounge access and then find that the food selection did not meet your expectations. As a high-volume lounge, wait times can occur when we reach capacity to ensure a comfortable experience for all guests. We're glad we were able to welcome you sooner than the original estimated wait time, but we regret that we had run out of our main entrée during your visit. Our salad bar and action station were available, and we apologize that the remaining offerings fell short of what you expected. Your feedback will be shared with our lounge leadership and catering teams as we continue working to improve the guest experience. If you'd like to discuss your visit further, please reach out to us at [email protected] 💌 – The Club CLT

Business reply on Google

Dear Michael Savage, Thank you for sharing your feedback. While we're glad you were able to access the lounge without issue, we're sorry to hear that the service you and your fiancée experienced left you disappointed. Providing a warm and welcoming experience is one of our top priorities, especially during busy service periods, and we're sorry that was not reflected during your visit. Your comments have been shared directly with the local management team and will be reviewed with our ambassadors as we continue to reinforce our hospitality and guest service standards. We appreciate you bringing this to our attention. If you'd like to share any additional details, please contact us at [email protected] 💌 – The Club CLT

Business reply on Google

Dear Cary Levitt, We appreciate you taking the time to share your feedback about your visit to The Club CLT. We are sorry to hear that your experience did not meet your expectations. We understand how important cleanliness, food quality, and a welcoming atmosphere are to the overall lounge experience. Your comments regarding the condition of the lounge, service experience, and wait times will be shared with the local leadership team for review. We would also like to note that our food offerings include a variety of complimentary items, and fresh fruit is prepared daily. In addition to the buffet selections, guests may enjoy additional menu items available through our ordering platform. We recognize, however, that the offerings available during your visit did not meet your expectations. Regarding lounge access, the applicable access window is determined by the terms of the guest's membership program and is applied consistently to all eligible guests. If you would like to provide any additional details about your experience, please feel free to reach out to [email protected] 📨 – The Club CLT

Business reply on Google

Dear Pablo Adler, Thank you for sharing your feedback. We're sorry to hear that your experience at The Club CLT did not meet expectations. We understand how frustrating it can be when the lounge is busy and amenities feel limited. Our team manages lounge occupancy based on safety, comfort, and operational standards, and decisions regarding guest entry or departures are never based on personal discretion. We recognize that this may not have been communicated clearly during your visit, and we're sorry if any interaction with our team came across as impolite or dismissive. Your comments regarding the lounge size, food selection, and service at the front desk have been shared with the appropriate leadership team for review, as we always want guests to feel welcomed and valued. If you'd like to share any additional details about your visit, we'd appreciate the opportunity to learn more. Please feel free to reach out to us at [email protected] 💌 – The Club CLT

Business reply on Google

Dear Gavin Hegarty, We appreciate you taking the time to share your experience. We are sorry to hear that your layover did not provide the relaxing lounge environment you were hoping for. While we are pleased you found the seating comfortable, appreciated the available power outlets, and enjoyed some of the food and beverage offerings, we understand how frustrating long waits at the bar and challenges with table clearing can be. Your comments regarding service speed and the overall atmosphere will be reviewed with the team as we continue looking for ways to improve the guest experience. If you would like to share any additional details about your visit, please feel free to reach out to us at [email protected] 📨 – The Club CLT

Business reply on Google

Dear S J, We are sorry your experience at The Club CLT did not meet expectations. We understand how disappointing it can be when the food offerings and overall value of the lounge experience fall short of what you were hoping for before your flight. The Club is intended to provide travelers with a comfortable place to relax with refreshments, beverages, and a quieter space away from the terminal rather than a full restaurant-style dining experience. Even so, food quality, freshness, and variety remain important parts of the guest experience, and your comments regarding the offerings available during your visit will be shared with our team for review. We also appreciate honest feedback like yours because it helps us better understand where expectations are not aligning with the guest experience. We are always open to hearing what types of food or improvements guests would most like to see in the future. If you would like to share anything further about your visit, please feel free to contact [email protected] 📨 Thank you again for taking the time to leave your comments. – The Club CLT

Business reply on Google

Dear Red Red, We appreciate you taking the time to share your experience at The Club CLT. We are sorry to hear that your interaction at the front desk did not feel welcoming and that the food selection fell short of your expectations. We understand how important a positive first impression is, and it is disappointing to learn that the lounge did not provide the value you were hoping for. The Club is a shared-use, business-class lounge offering light bites and refreshments rather than a full restaurant-style meal service, but we recognize that the available selection did not meet your needs during this visit. Your comments regarding both service and food offerings will be shared with the local team for review. If you would like to share any additional details about your experience, please feel free to contact us at [email protected] 📨 – The Club CLT

Business reply on Google

Dear Brian Stump, We appreciate you sharing your thoughts about your experience at The Club CLT. This location is one of our busiest lounges, and during peak travel periods the waitlist can grow quickly due to the high volume of Priority Pass and airline guests traveling through Charlotte. We completely understand how frustrating it can feel when access times cut into your travel plans. For future visits, reservations can be made in advance through the Priority Pass app, which can help make entry smoother during especially busy times. Your comments about lounge capacity and food offerings will also be shared with our team as we continue looking for ways to improve the overall guest experience. If you would like to share anything further, feel free to reach out to [email protected] 📨 – The Club CLT

Business reply on Google

Hello Nick, We are sorry the experience felt underwhelming overall, and we appreciate you sharing that perspective. Our team is there to create a welcoming and attentive environment, and the level of engagement you described does not reflect the standard we expect. We offer a selection of light bites and beverages, though we understand it should still feel like a worthwhile and enjoyable stop during your travels. Your comments will be reviewed with the team as we continue working to improve. If you would like to share more about your experience at The Club, you can reach us at [email protected] 📨. I hope you have a great day as well. – The Club CLT

Business reply on Google

Hello Jake, We appreciate you giving The Club CLT a try and sharing your feedback. We understand how frustrating it can be to encounter a wait when you are on a tight timeline, and the experience you described is not the experience we aim to provide. Access to the lounge, including food and beverages, is limited to registered guests once entry is granted, which helps us manage capacity and ensure a consistent experience for everyone inside. We know that may not always align with travel timing, and we are continuing to look at ways to improve the waitlist process and overall flow during busy periods. For future visits, reserving a spot in advance through the Priority Pass app can help reduce wait times, and access is available within the three-hour window prior to departure. If you would like to share more about your experience at The Club, you are always welcome to reach us at [email protected] 📨 – The Club CLT

Business reply on Google

Dear Russell Grace, It sounds like a frustrating travel morning, and we appreciate you taking a moment to share how it felt during your time at The Club CLT. ✈️ We understand how expectations can be higher when traveling first class, and we are sorry the overall experience at the airport didn’t meet those expectations. At The Club, we operate as a shared-use, business class lounge, which is a bit different from airline-specific lounges like the Admirals Club. Our offerings focus on light breakfast items such as eggs, yogurt, fruit, and other rotating bites rather than a full hot breakfast spread like bacon. That said, your comments about the space and overall comfort are important and will be shared with our team as we continue working to improve the experience for our guests. If you would like to share more details about your experience at The Club CLT, you are always welcome to reach out to us at [email protected] 📨 We hope your next journey feels smoother from start to finish ✈️ – The Club CLT

Business reply on Google

Hi Matt Grieser, That kind of check-in interaction can really set the wrong tone, and we appreciate you taking the time to share this about your experience at The Club CLT. The attitude you described does not reflect the level of professionalism we expect from our team, and your feedback will be reviewed closely with the location. We also hear your concerns around seating and food quality—our lounges are designed as shared-use, business class spaces with light bites rather than full meals, but the overall environment should still feel comfortable and welcoming. If you are open to sharing a bit more detail, you can reach us at [email protected] 📨 We hope there is an opportunity to provide you with a much better experience next time. – The Club CLT

Business reply on Google

Dear Allison Mayfield, We appreciate you taking the time to share this—what you described sounds frustrating, especially after multiple attempts to access the lounge. Delays with the waitlist timing and check-in process can happen during busy periods, but the experience you outlined—particularly losing your place after responding and the confusion around available seating—is not how the process is intended to work. We are actively working on improving the waitlist system to make it more reliable and easier to navigate. Reserving in advance through the Priority Pass app can also help reduce uncertainty during peak times. If you would like to share a bit more about your experience at The Club, please feel free to reach us at [email protected] 📨 – The Club CLT

Business reply on Google

Dear Christopher Escobedo, We appreciate you sharing your experience at The Club CLT. We understand how frustrating that interaction must have been, especially regarding guest access—that is not the experience we aim for. Our team should always provide clear, respectful service, and the situation you described will be reviewed with the team to ensure expectations are met moving forward. If you would like to share more details, you are always welcome to reach us at [email protected] 📨 – The Club CLT

Business reply on Google

Dear Fayat Genç, We appreciate you sharing this—your experience at The Club CLT sounds frustrating, especially compared to other airports. We aim to provide a smooth, well-managed experience for all guests, and what you described does not reflect that. Your feedback will be reviewed with our team as we continue working to improve the flow and overall experience. If you would like to share more, you are always welcome to reach us at [email protected] 📨 – The Club CLT

Business reply on Google

Dear Grace Murray, We appreciate you sharing your experience at The Club CLT. It sounds like the visits have felt inconsistent, particularly around the front desk interaction and the waitlist process, and that is important feedback for us to review. The welcome at check-in helps set the tone for the lounge experience, so your comments about attentiveness and service will be shared with the team. In some cases, contracted airline guests are also accommodated in the lounge as part of existing agreements, which can make it appear that seats are available while entry is still being managed through the waitlist. We understand how that can feel confusing from a guest perspective. If you would like to share more details about your experience, you are welcome to reach us anytime at [email protected] 📨 We appreciate you taking the time to let us know and hope your next visit to CLT is a smoother one ✈️ – The Club CLT