The Crockett Hotel
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Valet staff error and management failed to return feedback call
Hotel overcharged for valet parking and ignored requests for a refund.
Poor room conditions, excessive noise, and rude staff service.
Small rooms, expensive parking, and a leaking shower head.
hotel failed to provide the booked room type despite availability
Unexpected valet charges and poor room maintenance and housekeeping services.
Poor maintenance, disengaged staff, cleanliness issues, and undisclosed credit card fees.
Hotel rooms were filthy and staff provided poor service
Valet service failed to secure vehicle resulting in theft of property
The hotel room was dirty and infested with roaches.
Inconsistent service, broken amenities, and poor food quality at the hotel.
Hotel rooms are dilapidated with malfunctioning elevators and poor accessibility.
Valet staff allegedly stole personal items from the customer's vehicle.
hotel room was dirty with mold and hair present
Business reply on Google
Mr. Smith, Thank you for taking the time to share your feedback from your stay at our Crockett Hotel. I was disappointed to read of the negative cleanliness in your room. We have shared your comments with our team here so that we can use it as a learning process. We would welcome the opportunity to win back your confidence should your travels return you to San Antonio. Please feel free to contact me if I can be of service for an upcoming visit. Always at your service, Patricia Ann P Santiago-Larios Hotel Manager
hotel failed to return security deposit after three weeks
Hotel room was small, dirty, and contained broken furniture and appliances.
Presence of a large cockroach and excessive noise in the room
Business reply on Google
Jonathan M, we apologize that your stay was not good. We do use these comments and reviews so that we can give better service for your future guest. The parking in the downtown area is prime and the rates for parking are very costly. Our website states our cost and do inform our guest of them. We apologize that your car was not brought to you in a timely manner and will speak with PMC parking management. We hope that you come stay with us again so we can make your better. Eduardo Alcantar Front Desk Supervisor
Valet parking damaged the vehicle and staff provided poor service
Room did not match booking and shower lacked hot water
Staff were rude and provided false information regarding guest hotel usage.