The Dinner Detective True Crime Murder Mystery Dinner Show
🎬 Entertainment · Dallas
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Poor food quality and limited beverage options provided at the event.
Business reply on Google
Thank you for taking the time to share your feedback. We're sorry to hear this experience didn't live up to the positive one you had at our Los Angeles show. While our performances vary from show to show because of the live, interactive nature of the experience, we never want the food or beverage service to detract from the evening. Food quality, beverage selections, and bar pricing are managed by our hotel venue, but we do share guest feedback with them so they can continue improving. We appreciate you recognizing the samosas, and we're disappointed the rest of the meal and overall experience fell short of your expectations. We hope you'll consider giving us another opportunity in the future, as we'd love the chance to provide the kind of experience you enjoyed at your previous Dinner Detective show.
Poor audio quality and long bar wait times due to understaffing.
Business reply on Google
Thank you so much for joining us at The Dinner Detective and for celebrating your birthday with us — we’re thrilled to hear your group enjoyed the experience overall and that the birthday guest got to be part of the fun! We truly appreciate your feedback regarding sound and bar service. We agree that clear audio is an important part of the show experience, and your note about microphones is helpful as we continue working with our performance team and venues on improvements. We also understand your frustration with bar wait times and will share your comments with our venue partner. While staffing is managed directly by the hotel, we continuously advocate for adjustments to ensure a smoother guest experience, especially during sold-out events. Your comments help us improve, and we hope you’ll join us again soon for another mystery — we’ll do our best to make it five stars across the board next time!
Incorrect food order delivered late and poor quality meal provided
Business reply on Google
Thank you for your honest review. We're thrilled that you enjoyed the show and appreciated the actors' performances and interactions, but we’re truly sorry that the food and service let you down. It’s unacceptable that your order wasn’t properly handled, and we apologize for the repeated confusion and delay in serving your meal. We also regret that the quality of the food didn’t meet your expectations, especially with the cold and poorly prepared salmon. Your feedback about the service and food quality has been noted, and we'll work with the team to address these issues to prevent similar experiences in the future. We greatly appreciate your patience and the fact that you still tipped despite the poor service. We hope that you’ll consider giving us another chance in the future to provide a better dining experience alongside the show. Thank you again for your feedback.
Customer received fraudulent email and experienced censorship of social media complaints.
Business reply on Google
Pinky - what scam are you claiming? You posted a Facebook chat that is only checked once per week, and you received an auto responder message. Once we saw your comment you were given the email to our Executive Producer to contact with your package concern. You didn't get an immediate response because you typo'ed the email address! Is this why you think it was fake? Once you actually reached us you were treated with respected and refunded for the package. Where in this is the scam?? And where is the honesty in your review for the entire interaction? Again, we're sorry you had less than a wonderful experience and your package didn't go as you expected. Good luck on your next adventure.
The show contained offensive content and the food was poor quality.
Business reply on Google
Hi Joseph! Thank you for your review! It is feedback like yours that helps us grow and improve! We are so sorry to learn your experience didn't exceed your expectations. Please know, that this is not the experience we wanted for you, and will continue to work with our partners and teams to improve! We appreciate you coming out to the show, and we understand our show isn't for everyone. Thanks again Joseph.
Failure to accommodate dietary restrictions and unprofessional management response
Business reply on Google
Hi Sudhir, thank you for your review, but your statements are unfair and inconsistent. You are correct that when a guest requests gluten-free the venue removes the items that contain gluten from that guest’s plate. You mentioned that we took away the meat on the vegetarian entree, to our mind that's what vegetarian means. Thank you for acknowledging the manager and staff apologized for your not liking the food selection. I say your review isn't fair because you didn't review the show. The food is provided by an outside vendor, we wish you’d had a chance to experience the show. Best of luck on your next adventure.
Business charged for a cancelled reservation despite prior notification.
Business reply on Google
Hi MinhQuan, you didn't cancel your reservation, you simply didn't show up. As we explained we incur the cost of purchasing your entrees from our venue provider even when guests don't show. Very sorry you felt this was unfair.
The actors were rude and made guests feel uncomfortable.
Business reply on Google
Oh no, we hate you had less than a wonderful time Jamie. If you'd like to share more about why you felt the actors were rude we'd love to hear from you. Email Executive Producer: [email protected]. Thanks for coming out!
Staff member physically pushed customer and used phone during the show
Business reply on Google
Oh no, we had you had less than a fantastic time Brit. We're actively researching and rectifying the concerns you mentioned. Thank you so much for coming out and giving us a try.
The event was cancelled without prior notification to the customer.
Business reply on Google
Hi Laura, yes, unfortunately, due to unforeseen circumstances, we had to reschedule this show. We emailed everyone on the reservations list on Monday, September 16th, and called and spoke with or left a voice mail for everyone from the phone numbers they provided us on their registration. We're very sorry neither of those communications made it to you. We would have loved you to review the show, but we understand your frustration.
The purchased suspect package was not fulfilled and staff provided contradictory…
Business reply on Google
Hi Bree, so sorry you didn't feel like you received the value for the Suspect Package as promised. If you'll email [email protected] with your ticket or order number we'll refund you for the package. Thank you for coming out!
The venue lighting was too bright for the event atmosphere.
Business reply on Google
Thank you Jennifer for visiting our Fort Worth, TX location. You make a really good point, we appreciate you and the feedback!
Unsanitary service practices and poor valet management caused significant customer…
Business reply on Google
Oh no, so sorry Taneile you experience was less than perfect. We'll get with venue right away to address your concerns here. Thank you so much for coming out.
poor audio quality and lack of food labeling
Business reply on Google
Thanks for your feedback Kenzie
The venue failed to provide pre-arranged vegetarian meal accommodations.
Business reply on Google
Thank you for sharing your experience.
The food quality did not match the advertised description.
Business reply on Google
Sorry you didn't have a wonderful time Don.
lack of sanitary food service protocols during buffet meal
Business reply on Google
Thank you!
Business refused to reschedule tickets for sick children
Business reply on Google
Hi Lori, our sincere apologies for your disappointment. Due to our contracts with the venue, we were already billed for your plates and seats. Since you only provided us notice 6 hours before the show started, we were unable to recoup these charges per our refund and rescheduling policy on the terms and conditions you read and checked off on. We hope your children are doing better and would love to have you all at a future show. Have a blessed day!
The show pacing felt slow and dragged on at the end.