The Edgewater Hotel

Business reply on Google

Good afternoon James Pederson, Thank you for taking the time to share your feedback. I am very sorry to learn that your stay did not meet your expectations, particularly given the significant investment you made in your visit. I apologize for the odor you experienced in your guest room and for the impression it left. Equally concerning is that when you brought the matter to our attention, you felt that a satisfactory solution was not offered. We should always strive to address guest concerns with urgency and provide meaningful alternatives whenever possible. I am also sorry that you found the room value did not align with the rate paid and that the lack of a microwave created an inconvenience during your stay. While microwaves are not a standard feature in our guest rooms, I understand how frustrating that can be when you have leftovers you would like to enjoy later. As a historic waterfront hotel, we take great pride in preserving the character and uniqueness of the property while continuing to invest in improvements. That said, there is no excuse for a guest room experience that leaves a negative impression, and I appreciate you bringing these concerns to our attention. I would w

Business reply on Google

Dear Googles 111, Thank you for taking the time to share such detailed feedback regarding your stay. First and foremost, I would like to sincerely apologize for the condition of the bed upon your arrival. Finding blood on the sheets is completely unacceptable, and I am very sorry this occurred. I also apologize for the frustration caused by the follow-up communication surrounding this matter. Regardless of the circumstances, you should have received a prompt apology, clear communication, and proper follow-through from our team. I am additionally sorry for the confusion regarding the destination fee and included amenities through your Costco package. I understand how frustrating it must have been to return home, notice unexpected charges, and then struggle to receive clarification or a callback regarding the matter. While I appreciate your kind comments regarding our front drive and front desk teams, I recognize that the overall experience fell far short of expectations. The concerns you shared regarding cleanliness, communication, room noise, and room expectations are all being taken seriously and reviewed internally with our teams. Thank you again for bringing these concerns to ou

Business reply on Google

Dear S M, Thank you for taking the time to share your feedback. I sincerely apologize that your stay with us was impacted by the condition of the room and the noise/vibration concerns you experienced. I completely understand how frustrating it must have been to have your sleep disrupted during your stay. I also apologize that we were unable to accommodate a late check-out request. We always do our best to extend additional flexibility when occupancy allows, though I understand the disappointment when we are unable to do so. Your comments have been shared with our team for further review, as this is not the experience we want our guests to have. Thank you again for bringing these concerns to our attention. Warm regards, Ryan Beightol Director of Operations [email protected]

Business reply on Google

Good morning, Mr. Laidlaw First I would like to apologize regarding the lack of response from myself and my team regarding this incorrect fee. This matter should have been resolved in a timely manner and for that I am truly sorry. After reviewing your folio, I want to confirm that two nights amenity fee have been adjusted off and returned to your card back in March. I'd be happy to look into this deeper if you are not seeing this credit reflected. Please reach out to me directly if there is anything else we can do for you. Thankyou and have a wonderful day!Good morning, Mr. Laidlaw, First, I would like to apologize for the lack of follow-up from both myself and my team regarding this incorrect fee. This matter should have been resolved in a timely manner, and for that I am truly sorry. After reviewing your folio, I can confirm that the two-night amenity fee was adjusted and refunded back to your card in March. That said, I would be more than happy to look into this further if you are not seeing the credit reflected on your end. Please feel free to reach out to me directly if there is anything further I can assist with. Thank you, and have a wonderful day! Ryan Beightol Director of

Business reply on Google

Good afternoon Sam Hsu, Please accept my apologies for the delay in responding, and thank you for taking the time to share your feedback. I am sorry to hear that your stay did not provide the value and experience you were expecting. I understand your disappointment with the city-side room and the lack of views that you had hoped to enjoy during your visit. While many guests choose our waterfront accommodations for their unique over-water experience, we recognize that every room type should feel comfortable and worthwhile. I am also sorry that the train noise impacted your stay. As a historic waterfront hotel located along Seattle's active rail corridor, train activity can occasionally be heard from certain areas of the property. We understand that noise sensitivity varies from guest to guest, and I regret that it detracted from your overall experience. We appreciate your candid feedback regarding the value of your stay. Comments like yours help us better understand where expectations may not have been met and where we can improve the guest experience. Thank you again for sharing your thoughts. Should your travels bring you back to Seattle, I hope we may have the opportunity to prov

Business reply on Google

I’m very sorry to hear about the difficulties you experienced with your reservation and the challenges with your insurance claim. I understand how frustrating and upsetting this must have been, especially under such stressful circumstances. While we regret that we were unable to accommodate your last‑minute situation, please know that your feedback has been shared with our leadership team to help us review policies and better support our guests in the future.

Business reply on Google

Thank you for taking the time to share your feedback. I want to sincerely apologize for the issues you experienced during your stay. We strive to provide every guest with a comfortable and seamless experience, and I am sorry that we fell short in your case. Your comments have been shared with our team to ensure we address these concerns and continue to improve. We truly value your feedback and appreciate you bringing this to our attention.

Business reply on Google

Thank you for bringing your concerns to our attention. We are very sorry to hear about your experience and the discomfort you described following your in-room dining order. Guest safety and well-being are extremely important to us, and we take all reports of illness seriously. Your feedback regarding both the dining experience and the interaction with our management team has been documented and shared with our senior leadership and culinary teams for internal review. Thank you for taking the time to share your experience with us. We regret that your stay at The Edgewater Hotel did not meet expectations.

Business reply on Google

Thank you so much for sharing your experience with us. We’re truly sorry that noise affected your stay and understand how disappointing that can be when you’re expecting a restful night. Our location does bring some surrounding sounds, and we know that can be especially challenging for some guests. Your feedback is very important to us, and we appreciate you taking the time to let us know. We hope you’ll consider giving us another chance in the future so we can provide a more comfortable and enjoyable stay.

Business reply on Google

Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear how disappointing your stay was, especially given how many aspects of the experience impacted your comfort and expectations. The concerns you raised regarding lobby access, communication at booking and arrival, room functionality, noise disturbances, and amenity fee clarity are significant and not reflective of the experience we strive to provide our guests. We regret that the festive atmosphere did not translate into an enjoyable stay for you, and that limitations around shared spaces and room features were not clearly communicated in advance. Your comments have been shared with our leadership, operations, and guest experience teams so these issues can be reviewed and addressed. We appreciate your honesty and recognize that many of these concerns were preventable.

Business reply on Google

Thank you for taking the time to share your detailed feedback. I appreciate you recognizing Shawn and Nora for their friendliness and helpfulness, and I will be sure to share your kind words with them directly. I’m truly sorry to hear about the billing concerns and the condition and comfort issues you experienced during your stay. This is certainly not the experience we aim to provide, and I understand how frustrating it must have been—especially regarding the additional charges and noise concerns. Your comments have been shared with our leadership, accounting, and operations teams so these matters can be reviewed and addressed appropriately. While we regret that your stay did not meet expectations, we do appreciate your honest feedback, as it helps us identify areas where we must improve.

Business reply on Google

Thank you for taking the time to share your feedback. I sincerely apologize for the experience you had at our Autumn pop-up bar. Overbooking and the handling of your reservation fell short of the standard we strive to provide, and I understand how frustrating this must have been. Your comments have been shared with our restaurant and management teams to ensure we improve our reservation process and guest seating procedures moving forward. We deeply regret that this impacted your evening and hope to have the opportunity to provide a seamless and enjoyable experience in the future. Warm regards, Leon Lai Director of Front Office

Business reply on Google

Thank you for bringing this to our attention. We are deeply sorry for the distressing experience you encountered and understand how concerning this situation must have been. Guest safety, security, and privacy are our top priorities, and we take your feedback very seriously. We are reviewing our protocols regarding adjoining rooms and follow-up procedures to ensure that all concerns are handled thoroughly and respectfully. We sincerely apologize that your experience did not reflect the high standards we strive to uphold and appreciate your feedback as it helps us improve our practices.

Business reply on Google

Thank you for taking the time to share your experience. We’re very sorry to hear about your interaction with our valet team and the discomfort it caused following what had otherwise been an enjoyable visit to Six Seven. This is certainly not the level of professionalism or guest care we expect from our team. Your comments have been shared with our valet management to ensure this situation is reviewed thoroughly and addressed appropriately through additional training and follow-up. We sincerely appreciate you bringing this to our attention, as it helps us uphold the standards of courtesy and safety that all guests should experience. We hope you’ll consider visiting us again so we can restore your confidence in our service.

Business reply on Google

Thank you for sharing your detailed feedback. We’re truly sorry to hear about the challenges you experienced during your stay, especially with noise and temperature comfort. Your comments regarding the air conditioning and early morning maintenance noise have been shared with our engineering and operations teams so we can review and address these issues immediately. We understand how important a restful night’s sleep is, and we regret that we fell short of providing that experience. We appreciate you bringing this to our attention, as it helps us improve for future guests. We hope you’ll consider giving us another opportunity to provide you with the relaxing and comfortable stay you expected.

Business reply on Google

Thank you for sharing your feedback. We’re truly sorry to hear about the discomfort you experienced with the temperature in your room. This is certainly not the level of comfort we strive to provide, and we understand how frustrating it must have been especially given the expectations for your stay. Our team will review this with our maintenance and front office departments to ensure we address the issue and improve how we handle similar situations in the future. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with the experience you expected and deserve.

Business reply on Google

Thank you for taking the time to share your experience. While we’re happy to hear you enjoyed the views, fireplace, and amenities, we’re truly sorry for the billing error and the frustration you’ve experienced while trying to resolve it. This is certainly not the level of accuracy or service we strive to provide. Please know that our management team is reviewing this matter to ensure it’s corrected promptly and to prevent it from happening again. We understand how upsetting this must have been and sincerely appreciate your patience as we work to make it right.

Business reply on Google

Dear Valued Guest, Thank you for choosing The Edgewater Hotel during your recent visit to Seattle. I want to sincerely apologize that your stay did not meet your expectations. We genuinely regret that your experience was anything less than exceptional, as providing warm, personalized service and memorable stays is what we strive for with every guest. Your feedback is truly appreciated, not only because it helps us understand where we may have fallen short, but because it gives us the opportunity to grow and improve. We have shared your comments with the appropriate departments so that we can address the issues and ensure they are resolved for future guests. Please know that your experience is not reflective of the standards we hold ourselves to, and I deeply regret that we missed the mark. We are committed to learning from this and doing better. We hope you’ll consider giving us another chance in the future. It would be our privilege to welcome you back and deliver the kind of thoughtful, comfortable, and attentive experience you should have received the first time. Warmest regards, Eddie Hernandez Task Force Director of Operations

Business reply on Google

Dear Valued Guest, Thank you for choosing The Edgewater Hotel during your recent visit to Seattle. I want to sincerely apologize that your stay did not meet your expectations. We genuinely regret that your experience was anything less than exceptional, as providing warm, personalized service and memorable stays is what we strive for with every guest. Your feedback is truly appreciated, not only because it helps us understand where we may have fallen short, but because it gives us the opportunity to grow and improve. We have shared your comments with the appropriate departments so that we can address the issues and ensure they are resolved for future guests. Please know that your experience is not reflective of the standards we hold ourselves to, and I deeply regret that we missed the mark. We are committed to learning from this and doing better. We hope you’ll consider giving us another chance in the future. It would be our privilege to welcome you back and deliver the kind of thoughtful, comfortable, and attentive experience you should have received the first time. Warmest regards, Eddie Hernandez Task Force Director of Operations

Business reply on Google

Dear Alexis, Thank you for sharing your feedback. We're sorry to hear that your room did not meet your expectations. While our waterfront rooms offer unique views of Elliott Bay, we understand that the activity at the dock may not be what you were anticipating. We also regret that the room layout didn’t provide the space and storage you needed for a comfortable stay. Your comments are valuable to us, and we appreciate the opportunity to improve. If you decide to stay with us again, we’d love to assist in finding a room that better suits your preferences. Best regards, Shawn Schulze Director of Rooms