The Emergency Clinic Alamo Heights
🩺 Health & Wellness · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff continued IV attempts despite patient verbal non-consent.
Business reply on Google
Thank you for sharing your feedback with us. We are committed to providing the highest level of care, and we take all patient concerns regarding their care very seriously. We would appreciate the opportunity to address your concerns. At your convenience, please call our Clinical Coordinator, Jennifer, at 210-880-3223.
The clinic charged an excessive fee for a simple ear infection visit.
Business reply on Google
Thank you for taking the time to provide your feedback. As a licensed emergency room, our charge structure is set with rates that are competitive with our peers in the industry, and we spend a great deal of time ensuring our rates stay in line with the local market. As far as billing insurance, charges do not reflect what is actually reimbursed to healthcare providers. Insurance companies routinely pay a small fraction of billed charges. We would appreciate the opportunity to address your concerns. At your convenience, please call Lori from our leadership team at 817-527-3433.
Patient received rushed, dismissive care and inadequate treatment recommendations.
Business reply on Google
Thank you for taking the time to speak with our Clinical Coordinator, Jennifer, on the phone. As you mentioned with your previous visits, we customarily provide the highest level of care, and we apologize that your recent visit was anything less than exceptional. We value your feedback and will follow up on the issues you described. We hope you are feeling better, and please do not hesitate to reach out to Jennifer if you have any questions or need additional assistance.
Staff provided unsafe care, violated privacy, and used coercive language.
Business reply on Google
Thank you for speaking with Jamey from our leadership team. We strive to provide the highest level of care, and we regret that your experience was anything less than exceptional. We will use your feedback as a driver for improvement and follow up on the issues you described. We hope you are recovering well, and please do not hesitate to reach out to Jamey if you have any questions or need additional assistance.
Inadequate medical assessment resulted in unnecessary additional emergency room visits…
Business reply on Google
Thank you for taking the time to provide your feedback. We strive to provide the highest level of care and apologize that your experience was anything less than stellar. We would appreciate the opportunity to learn more about your experience and address your concerns. At your convenience, please call Jamey from our leadership team at 817-527-0167.
Clinic staff rushed patient and issued an unexplained high bill.
Business reply on Google
Thank you for providing your feedback. Lori from our leadership team attempted to contact you to address your concerns but was unable to reach you. At your convenience, please call Lori at 817-412-0012.
management failed to support staff during a disruptive patient incident
Business reply on Google
Thank you for bringing this to our attention. We take all concerns about staff well- being very seriously. We value and respect our employees, and we have protocols in place to ensure their safety and well-being. We will be following up on this incident to understand the situation and take appropriate action.
Clinic refused treatment due to outstanding balance despite existing payment plan.
Business reply on Google
Thank you for providing your feedback. We pride ourselves on unquestionable integrity and a transparent billing process. We offer financial assistance programs based on eligibility and prompt pay discounts to our patients. We strive to keep patients informed about potential out-of-pocket expenses, and offer a medical screening at no cost to all patients regardless of their insurance or financial status. At your convenience, please call Jo Anna at 210-889-3223. We would appreciate the opportunity to learn more about your experience and how we can improve.
Staff provided dismissive care and failed to explain the medical diagnosis.
Business reply on Google
Thank you for taking the time to provide your feedback. We strive to provide the highest level of care and regret that your experience was anything less than stellar. Our Medical Director, Dr. Hoefle, attempted to contact you but could not reach you. At your convenience, please call Dr. Hoefle at 210-880-3223.
Clinic refused medical treatment due to upfront payment requirement
Business reply on Google
Thank you for leaving your feedback. We would appreciate the opportunity to speak with you regarding your comments, however, we are unable to identify you as a patient or determine when you were seen at our facility. At your convenience, please call JoAnna at 210-880-3223.
The patient experienced a medical misdiagnosis at the clinic.
Business reply on Google
Thank you for sharing your feedback. We would appreciate the opportunity to learn more about your visit and address your concerns. At your convenience, please call our Medical Director, Dr. Hoefle, at 210-880-3223.
Nurse was rude and aggressive toward a child
Business reply on Google
Thank you for bringing this matter to our attention. We strive to provide the highest level of care and genuinely apologize for this experience. Our Clinical Coordinator, Jennifer, attempted to contact you but could not reach you. At your convenience, please call Jennifer at 210-880-3223.
Patient received incorrect diagnosis and failed to receive promised reimbursement
Business reply on Google
Mrs. Head, I am sorry that your visit to our community ER did not meet your expectations. We offer the best rapid antigen Covid test in the industry. Unfortunately, all tests have some false positives and false negatives. Regarding your medical condition, many Covid patients have minimal symptoms, including “allergies” or “sinus” symptoms. It makes us wonder which test the urgent care clinic you went to subsequently utilized. I would be curious to know if their Covid test is regarded as reliable as ours. I do wish you a speedy recovery from your illness and look forward to assisting you with any future emergency care needs that may arise. Best Regards, Mike Magoon MD
Unexpected high medical billing after being quoted a lower fee
Business reply on Google
Thank you for speaking with Pam from our leadership team on the phone recently. We understand that there was an error with your claim and that Pam was able to rectify your concerns. Please feel free to reach out to Pam if you have any questions or need additional assistance.
Doctor displayed unprofessional behavior and poor bedside manner
Business reply on Google
Thank you for taking the time to provide your feedback. We understand that our Medical Director, Dr. Hoefle, reached out to you and addressed your concerns. Our team is always looking for ways to improve and will follow up on the issues you described. We hope you are recovering well, and please do not hesitate to reach out to Dr. Hoefle if you have any questions or need additional assistance.
The clinic charges excessive fees and staff provide poor customer service.
Excessive billing charges for a routine cough visit
Business reply on Google
Thank you for taking the time to speak with Pam from our leadership team. As explained, you received an explanation of benefits and not an actual bill from Complete Care. It is also important to point out that charges in no way reflect what is actually reimbursed to providers, and Insurance companies routinely pay a % of billed charges. Please do not hesitate to contact Pam if you have any questions or need additional assistance.
Excessive billing for minor services and perceived medical incompetence
Doctor was dismissive and lacked empathy during the medical visit.
Business reply on Google
We are sorry to hear that you had a negative experience. Our physicians are residency trained and board certified emergency physicians with decades of experience. They are well prepared to take care of the sickest and most complicated patients. Your particular circumstances prevented us from acquiescing to your requests. We wish you well, and please take care.
Patient received an unexpected fifteen hundred dollar bill after clinic visit.