The Emergency Clinic at The Pearl
🩺 Health & Wellness · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
clinic staff failed to communicate staffing shortages before patient arrival
Business reply on Google
Thank you for bringing this matter to our attention. We would appreciate the opportunity to speak with you directly and address your concerns. At your convenience, please call our Clinical Coordinator, Jerrie Ann, at 210-961-4188.
Clinic costs are unaffordable and they do not accept Medicare supplements.
Business reply on Google
We are very sorry that, at this time, our emergency department cannot accept Medicare through no fault of our own. State-licensed Freestanding Emergency Centers (FECs) are not allowed to participate in Medicare unless the federal government passes new legislation. Complete Care wants to permanently extend Medicare benefits to include FECs; our Medicare beneficiaries deserve equal access to high-quality emergency care. When policy issues are being considered, legislators value hearing from their constituents. We urge you to contact your U.S. House Representative and ask them to support the Emergency Care Improvement Act (H.R. 3134). On our end, we will continue to fight for the ability to accept Medicare. Thank you for your continued support. Please take care.
The nurse and doctor provided poor service during the visit.
Business reply on Google
Thank you for taking the time to provide your feedback. We strive to provide the highest level of care, and we regret that your experience was anything less than exceptional. We would appreciate the opportunity to address your concerns. Our Medical Director, Dr. Chin, attempted to contact you but was unable to reach you. At your convenience, please call Dr. Chin at 210-963-8333.
Front desk staff are unprofessional and distracted by personal phone calls.
Business reply on Google
Thank you for bringing this to our attention. We pride ourselves on exceptional customer service, and we apologize that this was not your experience. We would appreciate the opportunity to address your concerns, but we cannot locate a patient record that meets your description. At your convenience, please call Hannah from our leadership team at 210*963-8333.
Incorrect medical diagnosis led to unnecessary hospital stay and financial loss.
Business reply on Google
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Chin, attempted to contact you to address your concerns, but was unable to reach you. At your convenience, please call Dr. Chin at 210-963-8333.
Excessive wait time for x-ray results at the clinic
Business reply on Google
Thank you for speaking with our Medical Director, Dr. Kang, on the phone recently. We understand that you were pleased with the care you received from the physician, but were frustrated with the delays you experienced and completing some follow-up forms. Our team is always looking for ways to improve and will follow up on the issues you described. Please do not hesitate to reach out to us if you have any questions or need additional assistance.
Medical staff exhibited unprofessional, condescending, and judgmental behavior toward a…
Business reply on Google
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Chin, attempted to contact you but was unable to reach you. At your convenience, please contact Dr. Chin at 210-963-8333.
Clinic failed to diagnose infection and provided inadequate treatment
Business reply on Google
Thank you for speaking with our Medical Director, Dr. Chin, on the phone recently. We understand the conversation went well, and Dr. Chin was able to address your concerns. We strive to provide the highest level of care and will use your input as a driver for improvement. Please do not hesitate to reach out to Dr. Chin if you have any questions or need additional assistance.
Clinic refused medical care due to unpaid upfront copay.
Business reply on Google
Thank you for bringing this matter to our attention. We pride ourselves on a transparent billing process and want patients to be as informed as possible about their potential out-of-pocket costs. However, our priority is the well-being and safety of anyone who presents themselves to our emergency room. We offer patients a medical screening exam at no cost, regardless of their insurance status. This is an opportunity to be seen by a provider to determine if a medical emergency exists. We would appreciate the opportunity to learn more about your experience, so we can follow up appropriately to ensure our standards are being met. At your convenience, please contact Hannah from our leadership team at 210-963-8333.
Receptionist was rude and caused excessive wait times during medical emergency.
Business reply on Google
Thank you for speaking with Hannah from our leadership team. We understand the conversation went well. Our team is always looking for ways to improve and we will follow up on the issues you described. Please do not hesitate reach out to Hannah if you have any questions or need additional assistance.
staff failed to successfully draw blood after seven attempts
Business reply on Google
Thank you for providing your feedback and we apologize for the experience you described. We would appreciate the opportunity to address your concerns. At your convenience, please call Rick from our leadership team at 210-963-8333.
Staff failed to triage patient with severe abdominal pain
Business reply on Google
Thank you for speaking with Tracy from our leadership team. We sincerely apologize for the experience you described. We will use your input as a driver for improvement and opportunity to ensure that our standards are being met going forward. Please do not hesitate to reach Tracy at 210-963-8333.
Clinic server outage prevented insurance processing and required private payment.
Business reply on Google
Thank you for speaking with Karina from our leadership team. We understand the conversation went well and Karina was able to address your concerns. Our team is always looking for ways to improve and we will follow up on the issues you described. Please do not hesitate to reach out to Karina if you have any questions or need additional assistance.
Staff were unprofessional, rude, and neglected the patient's medical needs.
Business reply on Google
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Fernandez, attempted to contact you but could not reach you. Our team is always looking for ways to improve and will follow up on the issues you described. If you have any questions or need additional assistance, please call Dr. Fernandez at 210-963-8333.
Patient denied emergency medical care due to unpaid copay
Business reply on Google
Thank you for bringing this matter to our attention. Our priority is the safety and well being of our patient and we offer a free medical screening regardless of insurance status. We would appreciate the learn more about your visit and address your concerns. At your convenience, please call Jo Anna from our leadership team at 210-961-4188.
unprofessional and dismissive behavior from medical staff during follow-up
Business reply on Google
Thank you for taking the time to provide your feedback. We would appreciate the opportunity to learn more about your experience. Our Clinical Coordinator, Jaime Williams, attempted to contact you but could not reach you. At your convenience, please call Jaime at 210-961-4188.
Inconsistent care and failure to honor documented service guarantees.
Doctor provided unsolicited personal opinions instead of medical service
Business reply on Google
Thank you for taking the time to provide your feedback. We would appreciate the opportunity to learn more about your visit and address your concerns. Unfortunately, we cannot identify you as a patient or locate a patient record that meets your description. At your convenience, please call our Medical Director, Dr, Fernandez, at 210-961-4118.
Long wait time despite no other patients present
Business reply on Google
Thank you for speaking with Jennifer from our leadership team recently. Our team works diligently to maintain minimal wait times and we apologize for the delay you described. We value your feedback and will use your input as a driver for improvement. We hope you are feeling better and please do not hesitate to call Jennifer if you have any questions or need additional assistance.
Nurse refused to provide adequate wound dressing and acted unprofessionally.
Business reply on Google
Thank you for speaking with Traci from our leadership team on the phone recently. We understand that the conversation went well, and she was able to address your concerns. We sincerely apologize for the experience you described and will follow up appropriately with the staff involved. We hope you are feeling better, and please feel free to reach out to Traci if you have any questions or need additional assistance.