The Felt Factory
🎬 Entertainment · Philadelphia
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The building temperature was too cold for guests during the event.
Venue failed to provide prepaid drinks and double charged guests.
Business reply on Google
Hello Carol, Thank you for taking the time to give us your feedback. We'd like to clarify some details. Iced tea was indeed available at the bar upon request for your guests at no additional charge (Iced Tea is included with the package). Ice water was also provided on each table for your guests through out the entirety of your party. It is important to note that your event did not have an open bar as mentioned; instead, you opted for a cash bar. In such cases, it is standard procedure to inform the client when the prepaid limit has been reached, giving you the option to replenish the allowance before charging the guests directly. Additionally, soda is not included in the package, so was therefore charged at the bar. We’re sorry that you were dissatisfied with the service provided. Our team always strives to offer the best service possible, and we value your feedback as it helps us improve our services for future events. Thank you once again for sharing your thoughts with us.
Instructor provides unequal attention and rotates partners inefficiently during class.
The business refuses to provide refunds or reschedule appointments.
Business refused to return full deposit for cancelled wedding event
staff failed to provide seating instructions and displayed poor customer service
hidden contract fees and poor food quality
Business failed to honor appointment due to scheduling error
Poor wedding planning, rude staff, and damaged property during the event.
Venue failed to provide contracted services and damaged wedding items
Staff was rushed and the venue facilities are outdated and shabby.
Staff were unprofessional and failed to communicate personnel changes regarding the…
Management displayed discriminatory behavior and poor service during a private event.
Staff exhibited discriminatory behavior and disposed of customer property.
Catering failed dietary restrictions, service delays, and poor staff performance.