The Fitness Factory of Charlotte
🏋️ Fitness & Gyms · Charlotte
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Employee harassment and unprofessional behavior toward gym members
Aggressive dog roaming the gym bit a customer and owner dismissed
Gym lacks air conditioning and has poorly maintained, outdated equipment.
Poor cooling system and damaged gym equipment.
Unauthorized membership charges occurred after pausing the account.
Business reply on Google
Noah you sent us an email on 08/06/24 asking to pause your membership. We asked you how long and you didn’t respond to that until 08/27/24 stating you would like to pause for 3 months. We then happily paused your membership until today 12/26/24 which is much more than many gyms will do. You have never been charged a “random large sum of money” if you would like to cancel your membership please email us, we are in the business of supplying members with a place to train not reading minds.
High membership costs, lack of air conditioning, and poor equipment quality.
Gym lacks climate control and has high monthly membership fees.
Business reply on Google
Hey Donta thanks for your review, just wanted to clarify in case others read. We have memberships that start at $79/Month and we absolutely do have central heating.
poor equipment maintenance, cluttered layout, and high membership costs
High membership costs and poor quality equipment with questionable product sales.
insecure storage of customer payment card information
The gym is disorganized, cluttered, and lacks proper equipment maintenance.