The Flatiron @ The Point on Penn
🍽️ Restaurants · Indianapolis
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The steak was overpriced and of poor quality.
restaurant seated guests in bar despite online dining room reservation
Overcooked food, slow service, and incorrect drink order.
The bartender was rude and unwelcoming to customers.
Business reply on Google
I apologize, that is not acceptable.
Restaurant failed to accommodate food allergies and provided poor management response.
Business reply on Google
We apologize for any inconvenience, The entree ordered had no dairy so no idea what happened, we do pride ourselves on catering to our allergy clients. We have several customers who only eat here for that reason but we missed the mark with you and we truly regret that. The Browns
Poor service and unprofessional behavior from the bar staff.
Business reply on Google
Dear Jessica, Thank you for sharing your experience. We sincerely regret that your visit did not match your expectations. We value your feedback. Rest assured, we will address your concerns with our team and ensure they are better equipped to provide an exemplary dining experience. We hope to have the opportunity to serve you again under more positive circumstances. Your satisfaction is our top priority! Sincerely, Rolonda & Glenn Proprietors of The Flatiron on Penn
The restaurant provided grumpy service and bland food.
Slow service, poor food quality, and unprofessional staff behavior.
Business reply on Google
Mike, I am so sorry about your experience. This is not our typical review as you can see, thank you for the feedback.
The alcoholic drinks served were weak and lacked expected potency.
Business reply on Google
👍🏻
Staff member was rude and refused to honor delivery payment terms.
Business reply on Google
We are so sorry for your experience. We have never refused delivery to my knowledge. We do ask for a credit card payment over the phone for delivery to avoid our delivery drivers getting robbed, as I am sure you could appreciate this day and age. I will be sure to look at the website to correct the payment option for delivery and thank you for bringing this to my attention. Sincerely, the Browns
The food quality was mediocre and overpriced.
Business was closed during posted operating hours
Business reply on Google
Our apologies we open at noon
Excessive wait times and poor service during a private event.
Business reply on Google
You are absolutely correct. We should have informed you of the wait due to reservations that were already booked. Our apologies.
The steak was overcooked and not prepared to the requested temperature.
The lobster bisque was excessively salty and drinks were small.