The Fountain Room
🍽️ Restaurants · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Insufficient staffing levels for the number of dining package patrons
Business reply on Google
Thank you for your feedback. After reviewing your comments, we’re wondering if you may have intended to leave this review for a different restaurant. We do not offer dining packages, and your description does not align with the experience at our restaurant. Is it possible you meant to review The Foundation Room in Houston? If so, you may want to double-check the location so your feedback reaches the appropriate team. If you did visit us, please reach out directly with the date and details of your visit, as we’d be happy to investigate further. Thank you. Blake, Owner
Waiter rushed customers to pay while they were still drinking.
Business reply on Google
It's unfortunate to hear you felt rushed during your visit. We understand your disappointment and will address this service issue. please contact me at [email protected]
Staff threatened legal action over cake and denied entry for balloons.
The food quality was poor and lacked proper seasoning.
Business reply on Google
We sincerely apologize for falling short of your expectations during your recent visit to our restaurant. Your detailed feedback about the seasoning and flavors of our dishes is extremely valuable to us, and we take your concerns very seriously. We understand how disappointing it must have been to experience under-seasoned steaks, potato casserole with overpowering raw garlic taste, nearly flavorless French onion soup, and bland cornbread, especially given the investment you made in dining with us. Your honest assessment of each dish helps us identify specific areas where we need to improve our preparation and execution. We would very much appreciate the opportunity to discuss your experience in more detail and address these issues directly. Please contact me at [email protected] so we can have a more comprehensive conversation about your visit and work toward ensuring better experiences for all our guests.
The server ignored the customer and failed to provide service.
Business reply on Google
We sincerely apologize for falling short of your expectations during your visit to The Fountain Room. What you experienced is completely unacceptable, and we are truly sorry that our server ignored you and made you feel humiliated and invisible. No guest should ever have to endure such poor service, especially when you came to enjoy a nice meal with us. We understand how disrespected and hurt you must have felt, and we take full responsibility for this disappointing dining experience. The fact that you left without even being served is deeply concerning to us, and we want to make this right. Please contact me at [email protected] so we can discuss this experience in detail and address what went wrong during your visit.
Staff failed to provide utensils and discarded leftover food items.
Business reply on Google
We sincerely regret to learn about the service issues you experienced during your visit and the unfortunate incident with your missing steak. We understand your frustration, especially given the value of the meal. Our team strives to provide excellent service and food, and we clearly fell short in this instance. We would like the opportunity to address your concerns and make this right. Please contact us directly at (463) 238-3800 so we can discuss this matter further and find a suitable resolution. Your feedback is important to us as we continuously work to improve our guests' experiences.
Poor food quality and inattentive service provided by the restaurant.
Business reply on Google
We sincerely apologize for your disappointing experience with us. We understand your dissatisfaction with the overcooked steak, the potato casserole, and the stale croutons on the salad. We also regret that our server was inattentive and unable to provide knowledgeable assistance. These issues do not reflect our usual standards, and we appreciate you bringing them to our attention. We're glad to hear that you enjoyed the crab dip appetizer and champagne. We would like the opportunity to address your concerns and make things right. Please contact me at [email protected] so we can discuss your experience in more detail and work towards a resolution.
Poor quality food and drinks served at the restaurant.
Business reply on Google
We understand your disappointment with the espresso martinis and food quality. Your feedback is important and we take these concerns seriously. Please contact me at [email protected] to discuss your experience further.
Staff refused seating despite the restaurant appearing mostly empty.
Business reply on Google
We sincerely apologize for the frustrating experience you had during your visit. We understand your disappointment with the seating situation and staff interaction. Your description of the event does not reflect our usual standards of service or hospitality. We take all feedback seriously and would like to address this issue directly. Please contact me at [email protected] so we can discuss your experience in more detail and make things right. Thank you for bringing this to our attention, as it helps us improve our service for all guests.
Manager accused guests of intoxication and acted unprofessionally during a party.
Business reply on Google
We're disappointed to hear about your experience at The Fountain Room. Please feel free to reach out to me at [email protected] to discuss further. Thank you, Blake, Owner
Staff asked the party to leave before dinner was served.
Business reply on Google
Your concerns are noted. We apologize for the experience you had at The Fountain Room. Please feel free to reach out to me at [email protected] to discuss further, Blake Fogelsong, Owner.
Poor communication regarding reservation policy and unprofessional conduct by management.
Business reply on Google
We're disappointed to hear about your experience at The Fountain Room. We strive to provide exceptional service and it's disheartening to hear that we fell short in your case. We will address your concerns with our team to ensure this doesn't happen again. Thank you for bringing this to our attention.
Staff member was rude after customers declined to order alcoholic drinks.
Business reply on Google
We apologize for the negative experience you had at The Fountain Room. We strive to provide exceptional service to all of our customers and it is disappointing to hear that we fell short during your visit. Your feedback is valuable to us and we will address this issue with our staff to ensure it does not happen again. Please feel free to contact us at (463) 238-3800 to discuss this further.
The manager exhibited unprofessional and passive-aggressive behavior toward the guests.
Business reply on Google
We apologize for the negative experience you had during your visit to The Fountain Room. We take all feedback seriously and will address the behavior of the manager to ensure it does not happen again. Thank you for bringing this to our attention.
Poor service and incorrect billing charge for another table
Business reply on Google
We apologize for the negative experience you had at our restaurant, The Fountain Room. We take customer feedback seriously and strive to provide excellent service to all our guests. We apologize for any inconvenience caused by the slow service and the incorrect preparation of your husband's prime rib. We will address these issues with our staff to ensure they do not happen again. Regarding the billing error, please contact us me at [email protected] - Thanks, Blake, Owner
Steaks were overcooked and charred despite the high price point.
Business reply on Google
We apologize for the disappointing experience you had at The Fountain Room. We appreciate your feedback and will address the issues with our team. We strive to provide high-quality food and excellent service, and we're sorry we fell short on your visit. We hope you'll give us another chance in the future. Thank you for bringing this to our attention.
Customer experienced food poisoning after eating the lobster omelette
Business reply on Google
Hello Allison, Thank you for taking the time to share your experience at The Fountain Room. We are sorry to hear about the negative experience you had after your brunch visit. The health and well-being of our customers is of utmost importance to us, and we take any food-related concerns very seriously. We would like to assure you that we maintain strict food safety protocols, and we have not received any reports of similar incidents from other customers. However, we understand the impact this had on your day and apologize for any discomfort it caused. We appreciate your kind words about our atmosphere, service, and cocktail menu. It's unfortunate that the lobster omelette did not meet your expectations. We will address this issue with our kitchen staff to ensure that it doesn't happen again. If there is anything we can do to make it right or assist you further, please don't hesitate to reach out to me at [email protected]. We value your feedback and hope to have the opportunity to make it up to you in the future. Thank you again for bringing this matter to our attention. Best regards, Blake Fogelsong, Owner
Poor food quality, unstable table, and ignored food allergy concerns.
Business reply on Google
Greetings Ali, Thank you for taking the time to provide us with your feedback regarding your recent dining experience at The Fountain Room. We sincerely apologize for the disappointing experience you had and for any inconvenience caused. We are truly sorry to hear about the issues you encountered with your meal, including the incorrect cooking of your steaks, overcooked asparagus, and the shaky table. Additionally, we deeply regret any disregard towards your food allergies communicated to our server, Zacharias C. Rest assured, we will personally address these concerns with our team to ensure this does not happen again in the future. It is disheartening to hear that the manager did not visit the tables of customers who voiced their dissatisfaction. This lack of attention is certainly not reflective of our usual standards, and we will investigate this matter further to rectify the situation and improve our communication with our guests. Regarding the drinks, we understand your frustration with the portion size and pricing. We continuously evaluate our offerings and appreciate your feedback in this regard. We appreciate your suggestion and will take it into consideration. We strive to
Waiter was inattentive and repeatedly failed to provide correct drink orders.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Jillian. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with me at [email protected] - I would like to find out when you dined in and who your waiter was. Cheers, Blake Fogelsong, Owner
Poor communication and lack of direction regarding seating and bar access
Business reply on Google
Hi amy, Please reach out to me about this. [email protected] Thanks Blake Fogelsong, owner