The Grove West Seattle Inn
🏨 Hotels & Travel · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel staff member followed and harassed guest in breakfast area.
Room size is smaller than depicted in online photographs.
The business made multiple unauthorized charges to the customer's card.
Poor housekeeping, inadequate breakfast quality, and delayed security deposit return.
poor room maintenance, broken amenities, and restrictive billing policies
Excessive noise from the surrounding area prevented sleep.
The hotel does not provide daily housekeeping services.
Staff ignored do not disturb request and entered room repeatedly
The motel has unpleasant odors and is overpriced for the quality.
Hotel room had missing grout and lacked a bathroom fan.
The room had stained sheets, broken fixtures, and damaged walls.
Business reply on Google
Thank you so much for staying with us. We are disappointed that your experience was less than excellent. We are constantly working through upgrades at the hotel and hope you can enjoy them in the future!
Reservation errors, poor cleanliness, broken amenities, and unhelpful staff.
Business reply on Google
Thank you so much for staying with us. We are disappointed that you did not enjoy your stay and will be sure to address these issues. We hope to see you again soon!
Front desk staff was rude and unhelpful during check-in.
Business reply on Google
Thank you so much for staying with us! We apologize for any lapses in service as that is certainly not up to our standards of excellence. Also, we are constantly working on property updates throughout the hotel with the aim of keeping it as clean, cozy, comfortable and modern as possible. We hope to see you again soon!
hotel repeatedly charged customer for a room already paid for
Hotel rooms have stained carpets and non-functional lighting.
Business reply on Google
Thank you so much for staying with us and providing this feedback. We do have the rooms on a regular professional carpet cleaning schedule and I apologize for the misses in your room. We hope to see you again soon!
The hotel facilities do not match the online promotional photos.
Business reply on Google
I'm so sorry that you feel that way. Please feel free to reach out to me directly if there is anything I can do to remedy your disappointment. Warmly, Jeff Wilson - General Manager
The hotel room was not comfortable for the guest.
Staff member refused room booking based on customer's ethnicity
Refusal of cash payment and failure to cancel reservation
Room amenities and utilities were non-functional or inadequate.